Service Desk Foundations

This track focuses on Analysts and new supervisors and managers who need to learn the fundamentals, frameworks, methodologies and best practices to create value. If you’re just starting out and are passionate, hungry, and engaged, attend the sessions in this track to learn how you can gain valuable knowledge and set a strong foundation for your career.


Track Chair

Krista Ciccozzi

Service Desk Director, Nexworks

Krista Ciccozzi has more than twenty-three years of experience in support and is a certified Green Belt in Lean Six Sigma. She’s currently the service desk director for Nexworks, a division of ExamWorks. In addition to receiving her BA in organizational communication and her certificate in business leadership from Marylhurst University, she’s a certified HDI Help Desk Director and certificate-holder from the Dale Carnegie Leadership for Managers program.