Innovation, Insights, and Connections—All in One Place
Like a fingerprint, every SupportWorld Live event is a little different. Truly unique year after year, we join forces for a few invigorating days together, and we leave with new contacts, ideas, and memories all our own. And of course, we’re bringing back all the classics you’ve come to know and love: an Expo Hall with 30+ vendors, a comprehensive conference program with 50+ sessions, and 8 pre-event training course options for the most impactful, career-building experience support and service management pros get all year.
Back at the MGM Grand: Why Vegas Is the Perfect Host City
We’re excited to be heading back to the MGM Grand in Las Vegas. From renowned shows, concerts, and world-class dining to luxury spas and exciting nightlife, you can unwind and have fun after a day of learning. There’s truly something for everyone in Las Vegas.
Ask Me Anything Sessions
Wednesday & Thursday | Location: HDI’s Lounge and Networking Area
These interactive and informal sessions give you the opportunity to ask questions with support center experts in real-time. Directly interacting with experts can provide you with valuable insights into your most pressing questions.
Wednesday's Experts:
- 2:00 PM: Rae Ann Bruno, President at Business Solutions Training, Inc.
- 3:00 PM: Doug Tedder, Principal Consultant at Tedder Consulting LLC
Thursday's Expert:
- 2:00 PM: Ric Mims, Solutions Director, SDI Presence
Speed Networking
Wrap up a busy day of learning with a fast-paced hour of fun at our first-ever speed networking session. This lively, interactive experience is the perfect way to expand your professional circle and build new connections before the evening party. In just one hour, you will engage in 15 dynamic conversations that will leave you inspired and energized for what’s next.
SupportWorld Live Summer Whites Conference Party
Wednesday, May 21 | 7:00pm – 10:00pm
HDI parties are legendary and always an attendee favorite. You’re invited to a summer whites party around the MGM pool. Come dressed in your summer white attire and raise a glass to celebrate the start of summer 2025. It’s hard not to have a great time when your peers are dancing, networking and enjoying lively music. There will be delicious food, a signature drink, and a lively DJ. This is your chance to mix and mingle while engaging in memorable conversations with your fellow support and service management professionals.
More Case Studies
See how other companies have tackled the same challenges you face. We’re excited to offer more case studies than ever this year from companies like Chick-fil-A, Navy Federal Credit Union, Giant Eagle, St. Jude, University of Notre Dame, Wendy’s, and many more.
Mimosas & Mingling
Wednesday, May 21, 7:45 AM - 8:30 AM | Location: Premier Pre-Function
Kick off the celebration of the Awards Ceremony day with this fun and social event where you can enjoy a relaxed atmosphere while sipping on refreshing mimosas and engaging in casual conversations. Whether you're discussing work, hobbies, or just enjoying the moment, Mimosas and Mingling is all about enjoying good company and celebrating the joy of building real connections.
The Mastermind Panel
This panel features support and service management industry experts sharing their experience and insights into the current trends that are driving change and innovation. From AI and automation, managing hybrid and remote teams, experience management and process improvement, this esteemed group will discuss their own experience, insights, and projections on the current and future state of the IT industry in addition to what they're seeing and experiencing in IT organizations of all sizes.
Enter for a Chance to Win $1,000 and $2,000!
Pick up your entry ticket at the HDI booth (#205) to be entered for a chance to win two cash prize drawings.
- The first $1K drawing will take place on Wednesday at 5:30 PM in the Solution Spotlight Theater.
- The second $2K drawing will take place during the Passport to Prizes giveaways on Thursday at 3:30 PM.
Entries must be received by 5:00 PM on Wednesday and by 3:00 PM on Thursday. You may enter 1x per day.
No purchase required. Must be present to win.
Campfire Experience
New to SupportWorld Live? Don’t worry, you’re not alone! The Campfire Experience is designed to help first-time attendees feel welcome, connected, and ready to make the most of the event. Join us and experience the power of community — because some of the best conversations happen around the campfire!
Upcoming Sessions: