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The Must-Attend Service and Support Industry Event

SupportWorld Live unites the world’s most innovative professionals around a singular focus: delivering smarter services that result in better business outcomes.

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Welcome to SupportWorld Live!

SupportWorld Live has been rescheduled to August 2-7, 2020.

Given the ongoing concern about public safety we have worked as quickly as possible to secure new dates for SupportWorld Live. Every year, HDI looks forward to bringing the global IT service and support community together to share best practices, network, and celebrate success. We know that moving this annual gathering to the summer will help sustain high performance and support your continued growth. 

SupportWorld Live 2020 will now take place August 2-7 at the MGM Grand Resort and Casino in Las Vegas, NV.  Registration will open for the rescheduled event by the end of March. SIGN UP to receive an alert when registration opens!

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Why Attend?

Service and support is only as good as the outcome it produces, and this is where SupportWorld Live separates from the pack.

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Pricing & Packages

Passes & Pricing

With several passes and substantial discounts, just choose the package that best suits your budget and business needs.

Explore Your Options >>


Trainings, workshops, keynotes, learning sessions, award ceremonies, networking events, parties, expo hall, and more!

Schedule At A Glance >>
Executive Connections participant, asking a question.

Executive Connections

Are you a director, VP, or C-level professional? This is where you need to be. By upgrading your conference pass, not only will you get extra perks and privileges at the event, you’ll also get to spend the week with leaders who are laser-focused on overcoming similar challenges and pursuing similar goals.

Two women discussing ideas, as they write on a board.

Preconference Training Courses

Ranging from two- to three-days, these intensive courses (some offering certification) happen before the main event and are administered by thought leaders with practical, pragmatic experience with key industry methodologies and frameworks.

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Group Discounts

Your team has worked hard all year and could use a few fun and productive days away from the office. Bring the gang to Vegas to strengthen your bond and get fresh ideas from all perspectives. Not only will you turbocharge your support team, you’ll get a FREE registration when you purchase 5 passes!

A woman smiling next to her boss at conference.

Convince My Manager

You understand the importance of time away from the office to enhance your skills in the company of your peers. But does your boss? If you need help proving the value of professional development to the powers that be, we’ve got the resources you need to make your case.


Don't Miss out on Insights From Our Keynote Speakers

Partners and speakers will share the latest insights on work, workforce technologies and what will redefine the industry in the future.

Roy Atkinson

Industry Analyst Leads Executive Panel Discussion