Ready for What’s Next?
Be the first to hear about our upcoming events and get early access to updates, announcements, and opportunities to ascend.
Spoiler Alert: It’s More Than Just Sessions
Sure, there are expert speakers, actionable insights, and career-changing ideas.
But there are also hallway conversations that solve problems, new friends who speak fluent IT, and enough inspiration to keep your service desk talking for months.
Take a look through last year’s photos and see why thousands of IT professionals choose to ascend with HDI.
Where IT Service & Support Pros Level Up
Because heroes don’t just adapt – they lead. This is your chance to unleash your superpower and take your career, your team, and your impact to the next level.
- Harness Your Expertise: From advanced training and certification to dynamic panels and hands-on workshops, you’ll gain the tools and strategies to crush challenges, seize new opportunities and confidently navigate the road ahead.
- Master Today, Dominate Tomorrow: Dive into game-changing topics like AI, ITIL, Experience Management, and Service Management. Learn how to harness AI responsibly, supercharge service operations, and elevate experiences for customers and employees alike.
- Forge Unstoppable Connections: Surround yourself with a league of like-minded professionals who’ve faced your challenges and conquered them. Share stories, swap strategies, and build a network that powers you long after the event ends.
This is your moment to rise, lead, and redefine what’s possible. Are you ready to take the leap?
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Attendees
+
Exhibitors
50+
Speakers
60+
Sessions & Case Studies
3
Keynotes
Keynotes that will Change How You Lead
Nate Brown
CX Accelerator
Alan Stein Jr.
Acclaimed Organization Performance Coach
Shawn Kanungo
Disruption Strategist
Deep Dives Into the Topics That Matter Most
AI, metrics, service portals, ITIL, experience management, leadership best practices, and more, with all of today’s trending focus areas covered, the educational program features learning tracks that will not only tell you how it’s done but show you how to do it.
Conference Tracks
Leading World Class Service & Support Teams
Achieving IT Service Management Excellence
Evolving Service & Support Experience
AI in Action
Pick Your Path. Unleash Your Impact.
At HDI Service & Support World 2026, your role isn’t a job title; it’s a mission. Whether you’re leading frontline support or architecting enterprise service strategy, this is where your next level begins.
Two paths. One powerful event.
Path 1: IT Service & Support Path
For service desk leaders, analysts, trainers, and support pros ready to move from reactive to remarkable.
Path 2: IT Service Management Path
For ITSM leaders, process owners, and transformation drivers building smarter, scalable service ecosystems.
From Challenge to Strategy: Find Answers at HDI Service & Support World
Adapting ITSM for the Age of AI
Delivering Exceptional Customer Experiences
Aligning ITSM with Business Goals
Building and Retaining Strong Teams
Sponsors
