Your Next Level Starts Here
There’s more ahead for the IT service and support community. Explore what’s coming next at HDI Service & Support World: A Virtual Experience and HDI Service & Support World 2027 in Las Vegas, and register your interest to be among the first to hear as plans take shape.
Call for Speakers is Now Open!
Future Speaker? We Think So.
You’ve solved the problems. Learned the lessons. Found better ways to make IT service and support work. Now it’s your turn to share what you know.
HDI Service & Support World is looking for real-world successes, lessons learned, bold ideas, and practical strategies that can help move the IT service and support community forward.
Think you have a story worth sharing? We think so, too. Submit your speaker proposal by October 2, 2026.
Welcome to HDI Service & Support World!
Whatever Your Next Level Looks Like, Start Climbing
Career growth in IT service and support isn't one-size-fits-all. Maybe you want to become a stronger team leader. Earn a certification. Build expertise in AI or ITSM. Move from the service desk into service management. Or simply become ridiculously good at what you already do.
HDI Service & Support World gives you opportunities to build technical knowledge, strengthen leadership skills, learn from people further along the path, and discover where your expertise can take you next.
Your career. Your climb. We'll bring the footholds.
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Attendees
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Exhibitors
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Speakers
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Sessions & Case Studies
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Keynotes
Rise Above Reactive Support
You solve problems every day. Now it’s time to go bigger.
HDI Service & Support World is where IT service and support professionals build the skills, strategies, and connections to move beyond the ticket queue and make a bigger impact across the business.
- Build Skills That Move Service Forward: Learn from practitioners and experts who know the challenges because they’ve lived them. Explore practical strategies for AI, automation, ITSM, experience management, knowledge management, service desk operations, metrics, leadership, and more.
- Elevate Your Career: Build technical expertise and leadership skills that help you take on bigger challenges, expand your influence, and prepare for what’s next in your IT career. Add pre-conference training and certification opportunities to take your professional development even further.
- Find Your People: Connect with service desk professionals, ITSM leaders, support managers, technology experts, and fellow problem-solvers who understand your world. Compare notes, swap solutions, build your network, and leave with connections that last long after Vegas.
Come for the Conference. Ascend With New Skills.
Start your HDI Service & Support World experience with expert-led pre-conference IT service and support training. Build practical skills, deepen your expertise, and pursue industry-recognized certifications before the main conference even begins.
Training opportunities cover service desk leadership, support management, ITIL, KCS, AI in support, troubleshooting, experience management, and more.
Your Network Is About to Get an Upgrade
Some of the best troubleshooting happens outside the session room.
HDI Service & Support World brings together IT support professionals, service desk leaders, ITSM practitioners, technology partners, and industry experts who understand the challenges you face because they're facing them, too.
Meet peers during dedicated networking experiences, continue conversations after sessions, trade ideas over meals and events, and build relationships with people you can call long after everyone leaves Las Vegas.
Come with challenges. Leave with contacts.
Deep Dives Into the Topics That Matter Most
AI, metrics, service portals, ITIL, experience management, leadership best practices, and more, with all of today’s trending focus areas covered, the educational program features learning tracks that will not only tell you how it’s done but show you how to do it.
Conference Tracks
Build High-Performing Service & Support Teams
Achieve IT Service Management Excellence
Design Better Service Experiences
Activate AI for Real-World Results
Is HDI Service & Support World for Me?
Service Desk & Technical Support Professionals
Sharpen troubleshooting, support, knowledge management, AI, automation, and customer experience skills.
Service Desk & Support Leaders
Build stronger teams, improve operations, develop talent, and deliver better service outcomes.
ITSM Professionals & Process Owners
Explore ITIL, experience management, metrics, automation, governance, and continuous improvement.
Knowledge & Experience Professionals
Discover smarter approaches to knowledge management, self-service, experience management, XLAs®, and creating better employee and customer experiences.
IT Leaders & Decision-Makers
Connect service strategy with business priorities, evaluate emerging technology, and turn support into a strategic advantage.
Professionals Building Their IT Careers
Develop new technical and leadership skills, pursue training and certifications, expand your professional network, and explore your next move.
Powered by HDI
You keep the business running. We help you keep getting better.
HDI is the trusted home for IT service and support professionals, delivering training, certifications, research, events, and expert guidance that help you sharpen your skills, grow your career, and drive better business outcomes. No sales pitch. No vendor agenda. Just better service and support.
Training
Consulting
Events
Resources
Sponsors
Frequently Asked Questions
What is HDI Service & Support World?
HDI Service & Support World is a leading IT Support and Service Management Conference that brings together IT professionals, service desk leaders, and support teams for education, networking, and industry insights.
Who should attend this conference?
The event is designed for service desk professionals, ITSM leaders, support managers, IT executives, and anyone responsible for improving service and support operations.
Why attend HDI Service & Support World?
Attendees gain practical insights, professional connections, industry best practices, and strategies to improve service delivery and team performance.
What topics are covered at the conference?
Topics include AI and automation, ITIL, experience management, leadership, service desk operations, and emerging ITSM trends.
How is this conference different from other technology events?
HDI Service & Support World focuses specifically on IT service management and support, providing relevant content and networking opportunities for service professionals.
Are training and certification opportunities available?
Yes. Attendees can participate in pre-conference training and certification programs designed to strengthen IT service management and support skills.
How is HDI Service & Support World different from vendor events?
HDI Service & Support World is vendor-neutral, which means the focus is on education, not sales pitches. You’ll hear from experienced practitioners, and industry experts, representing a wide range of perspectives, not just a single company’s point of view. That means more honest conversations, more actionable insights, and more freedom to explore the solutions and ideas that work best for your organization.