Making Connections

It’s welcoming. It’s productive. It’s charged with energy and excitement… It’s SupportWorld Live networking.

On paper, this is the most impressive community of service and support professionals you’ll find. In person, it’s a whole other level. SupportWorld Live pulls out all the stops, partners with the best, and spares no expense when it comes to connecting and uniting our extraordinary industry.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to facetime with more than 2,500 industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lotta fun.

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Expo Hall Hours

Tuesday, July 13 | 5:00 – 7:30pm
Wednesday, July 14 | 12:30 – 3:00pm and 5:30 – 7:30pm
Thursday, July 15 | 12:30 – 4:00pm

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and nonstop networking.

Welcome Reception

Tuesday, July 13 | 5:00 – 7:30pm

Included with every conference pass, the Welcome Reception is your chance to enjoy libations, nosh on appetizers, and mingle with thousands of your industry peers in a comfortable and relaxed environment. The first of many networking opportunities, we’ll join together and raise a glass to what’s sure to be a fun and productive week ahead!

Networking Reception

Wednesday, July 14 | 5:30 – 7:30pm

Now that you’ve got your sea legs, day 2 brings us all together again for another festive opportunity to really dive into the Expo Hall. You’ll expand your network, make more contacts, schmooze with solution providers, and enjoy more drink and munchies in what will be the most productive happy hour you’ve had, maybe ever.

Expo Prize Giveaway

Thursday, July 15 | 3:45 – 3:55pm

The Expo Hall showcases 60+ vendors with the goods to improve your processes and services, that’s a given. But did you know many of those exhibitors participate in a raucous raffle giveaway that brings us together for a chance to win some super-cool tech prizes? Yep, and going home with an unexpected (and valuable) gift, is always a nice bonus.

Conference Party

Thursday, July 15 | 7:00 – 10:00pm

Dress up, put on your dancing shoes, and hustle on over to the MGM Grand’s electric nightclub at Hakkasan! Enjoy beverages, light hors d’oeuvres, and plenty of entertainment. We’ll party to the max...can you dig it? (If you’d like to bring a guest, additional party tickets are on sale at the HDI registration desk.)

Solutions Spotlight Sessions

Wednesday and Thursday during Expo Hall hours

The Expo Hall is an expansive area with a wide variety of solutions providers. So it can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.