Event Experiences | SupportWorld Live

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Event Experiences

It’s welcoming. It’s productive. It’s charged with energy and excitement… It’s SupportWorld Live networking.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to facetime with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lotta fun.

SupportWorld Live Conference Party

Thursday, May 4 | 7:00pm – 10:00pm

Who doesn’t love a luau?! With views of the Las Vegas strip, join us for a night under the stars at the tropically themed MGM Pool.

HDI parties are legendary and always an attendee favorite. It’s hard not to have a great time when your peers are dancing, networking and enjoying lively music. We encourage you to wear your favorite Hawaiian shirt or dresses and lean into the theme. There will be fun live performers, a signature drink and a lively DJ. This is your chance to mix and mingle while engaging in memorable conversations with your fellow support and service management professionals.

Raise a glass to celebrate our successes over the last year as our community comes to life after hours.


Sponsored by:


Executive Connections

Tuesday, May 2 to Friday, May 5

This 4 day ‘event within an event’ is designed to provide senior level professionals an exclusive environment to network and a VIP experience to remember. This year’s program has been re-engineered by an executive coach and transformation expert to provide more value than ever before!

Executive Connections includes all relevant Standard Package benefits plus:

  • Access to a one-day Executive Connections workshop (Premium Executive Connections Pass Only) featuring a hands-on case study to tackle
  • Up-close and personal interaction with select keynote speakers
  • Executive networking at upgraded breakfasts and lunches, in a dedicated lounge space
  • Invitation to HDI’s VIP reception for speakers, the HDI Strategic Advisory Board, and other senior level attendees
  • Access to premium, reserved seating at all general sessions
  • Exclusive programming designed to deliver maximum value to senior level professionals

Invest in your growth as an IT leader and access the people and the content driving this industry forward. Must qualify to attend.

Expo Hall

Tuesday, May 2 | 5:00pm – 7:30pm

Wednesday May 3 | 1:30pm – 3:30pm AND 6:00pm – 7:30pm

Thursday, May 4 | 1:30 – 4:00pm

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.

Networking Receptions

Tuesday, May 2 | 5:00pm – 7:30pm

Wednesday, May 3 | 6:00pm – 7:30pm

Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned in the past year, and toast what's ahead!

HDI Awards Ceremony

Wednesday, May 3 | 8:30am - 10:00am

Each year, HDI honors the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.


Join us in celebrating excellence in technical support and service management and get to know the finalists here.

Solutions Spotlight Sessions

Wednesday and Thursday during Expo Hall Hours

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.

$3,000 Cash Prize Giveaway

Friday, May 5 | 11:30am - 12:00pm, at the General Session

What would you do with an extra $3,000 in your pocket? This is your chance to find out! Stop by the Oomnitza booth in the Expo Hall (#522) to submit an entry for the drawing. Entries must be received by 3:00pm on Thursday, May 4. The drawing will take place during Friday's General Session, between 11:30am-noon.


Sponsored by:


Tuesday, Wednesday, and Thursday, During Expo Hall Hours

Join in the fun activities offered in the Expo Hall!

  • Passport to Prizes Giveaway. Head to the HDI booth (#123) to pick up your Passport to Prizes game card. Collect stamps while visiting exhibitors in the Expo Hall. Turn in your completed passport back at the HDI booth, and be entered to win big prizes at the drawing on Thursday, May 4 at 3:45 at the Solutions Spotlight Stage!


  • Mad Money Machine. Capture the most “cash” and win a $100 gift card daily. Head to the SysAid booth (#322) to get a ticket to participate! Mad Money Session Times are Tuesday, May 2, 5:15-7:30pm, Wednesday, May 3, 1:15-3:00pm, and 6:15-7:30pm, Thursday, May 4, 1:45-3:00pm. A special thanks to our sponsor: SysAid


Sponsored by: