Exhibitors

GoTo Technologies Booth #305

Website: https://www.goto.com/

Halo ITSM Booth #205

Website: https://haloitsm.com/

BeyondTrust Booth #311

Website: https://www.beyondtrust.com/

BeyondTrust is the worldwide leader in intelligent identity and access
security empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work from anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments.

With a heritage of innovation and a staunch commitment to customers, BeyondTrust solutions are easy to deploy, manage, and scale as businesses evolve. We are trusted by 20,000 customers, including 75 of the Fortune 100, and a global partner network.Learn more at www.beyondtrust.com

SolarWinds Booth #211

Website: https://www.solarwinds.com

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, and secure IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with technology professionals—IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now, and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the US Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies

SymphonyAI Summit Booth #405

Website: https://www.symphonysummit.com/

SymphonyAI Summit provides AI Powered Enterprise Workflows. With SymphonyAI Summit, smarter ITSM is just the beginning.

Simplify work.

Simplify everyone’s life and optimize how work gets done. SymphonyAI Summit is easy to implement, easy to manage, and easy to use. All at lightning speed. Simplified rollouts to make it easy for teams to use new services. Ever-smarter automation to improve first-call resolution and mean-time-to-resolution (MTTR).

Increase productivity

Easy integration and a company that’s easy to work with combine to get you faster time to value. Our low-code environment is easy for your team to manage through configuration, not labor-intensive customization.

Plus, SymphonyAI Summit is the most cost-effective solution for ITSM and enterprise workflows. Competitive pricing with no hidden costs is only part of the story. You’ll save through lower admin overhead. Because resolving employee issues faster is the biggest cost savings of all. Lightning fast, and enterprise-class, and a simple user experience. What more could you ask for?

Deliver delightful experiences

Make work satisfying for your users and great for your IT teams. Deliver digital experiences that make your users smile. Easy to set up, easy to use. Well-designed user interfaces for consumer-like experiences.

Once deployed, a better UX gives your employees a better experience. Conversational AI makes using SymphonyAI Summit even easier for your employees. They might not even know they’re doing it!

C2 Booth #317

Website: https://c2-itsm.com/

Espressive Booth #416

Website: https://www.espressive.com/

Espressive, the pioneer in automating digital workplace assistance, redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%. Espressive is backed by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California.

Freshworks Inc. Booth #323

Website: https://www.freshworks.com/

Manage Engine Booth #509

Website: https://www.manageengine.com/

We craft the industry’s broadest suite of IT management software. We have everything you need to manage all of your IT operations, from networks and servers to applications, service desk, Active Directory, security, desktops, and mobile devices.

SysAid Booth #322

Website: https://www.sysaid.com/

SysAid's Service Automation is the upgrade IT badly needed -- allowing IT experts to be effortlessly in control of all aspects of IT service management. With Service Automation, tickets sort themselves. Repetitive tasks get done on their own. Users are empowered to solve common IT issues. And complex
cross-organizational workflows become a breeze to set up. Now service is way faster, workloads are way lighter and the service experience gets way smoother for everyone.
SysAid - Get IT Done

TOPdesk Booth #316

Website: http://www.topdesk.com/us/

Are you ready to take your service management to the next level? With over 750 employees spread across 16 offices worldwide, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organization achieve excellent service delivery. TOPdesk employees get the trust and the freedom to create innovative solutions for all your service management needs.

Evergreen Booth #326

Website: https://evergreen.insightglobal.com/

IFS assyst Booth #216

Website: https://assyst.ifs.com/

Global brands trust IFS assyst to automate complex business processes easily without fuss.

We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach.

Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters.

InvGate Booth #411

Website: https://invgate.com/

InvGate is the all-in-one solution to streamline your IT operations by providing a fit-for-purpose service desk solution with integrated asset management.

InvGate Service Desk and InvGate Insight are complementary IT management offerings built to optimize service delivery and support across all areas of business. Whether you are taking your first steps with ITSM or looking to scale your operations, our solutions are completely customizable to fit your needs.

Moveworks Booth #223

Website: https://www.moveworks.com/

SOTI Inc Booth #417

Website: https://www.soti.net

SOTI is a proven leader at creating innovative solutions that reduce the cost and complexity of business-critical mobility and the IoT. Thousands of companies around the world depend on us to secure, manage and support their mobile operations. SOTI’s two decades of success has built strong partnerships with leading mobile platform providers and device manufacturers. These relationships give us unparalleled insight into new technology and industry trends before they happen. SOTI is a proven innovator — clear vision, laser focus and a commitment to R&D has made us the market leader at delivering exciting, new business mobility solutions. SOTI helps businesses take mobility to endless possibilities.

Splashtop Booth #423

Website: https://www.splashtop.com/

Splashtop Inc.'s is all-in-one remote access, support, and management solution allows IT to consolidate multiple tools by getting a single platform to provide remote access to end users, manage and monitor endpoints, and provide helpdesk / service desk support.

IT can leverage service desk capabilities to enhance technician management and efficiency to provide an improved support experience. They can also integrate remote support with traditional ITSM platforms to streamline workflows and reduce end-user downtime.

TeamViewer Booth #427

Website: https://www.teamviewer.us/

Zoho Booth #505

Website: https://www.zoho.com/

With 55+ apps in nearly every major business category and over 80 million users, Zoho Corporation is one of the world's most prolific software companies. Their software solutions aid almost all your operational requirements — letting you focus only on your business.

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products.

Advanced Software Products Group, Inc. Booth #523

Website: https://aspg.com/

Advanced Software Products Group (ASPG, Inc.) specializing in identity and access management and cryptography solutions for the entire enterprise. Products include: ReACT: Secure, self-service enterprise password reset and synchronization. ReACT MFA: Multi-factor authentication for enhancing access security. OAR: Offline access for remote and off-site users. ProACT: Onboarding, user provisioning and reporting. MegaCryption and MegaCryption PC, complete data encryption, decryption, and compression for z/OS, UNIX Linux, and Windows. For over 35 years, ASPG’s wide range of software solutions help organizations increase productivity, protect data, and solve critical issues in a variety of IT environments. Global software partners include IBM and Microsoft. 24x7x365 US-based customer support.

AnyDesk Software Booth #217

Website: https://anydesk.com/

Auslyn Group Booth #528

Website: https://www.auslyngroup.com/

Automox Booth #526

Website: https://www.automox.com/

Automox is the cloud-native endpoint management platform for modern organizations ensuring every endpoint is automatically patched, configured and secured – anywhere, anytime. With the push of a button, fix critical vulnerabilities faster, slash cost and complexity, and win back hours in the day. Join thousands of companies transforming their IT into a strategic business driver with a single, cloud-native solution from Automox.

BOSS Solutions Booth #428

Website: https://www.boss-solutions.com/

Turning Ticket Management into an Exceptional Customer Experience for over 20 years.

BOSS Solutions is an Atlanta, GA based industry leader for ITSM and Help Desk ticketing solutions. Our award-winning IT Service Management solution, BOSSDesk™ is highly ranked by organizations across the country. BOSSDesk™ is affordably priced, delivers a wide range of features and is available both On-Premise and in the Cloud.

BOSS Solutions empowers enterprises to respond to customer needs, increase customer satisfaction, and improve agent performance using an integrated and easy-to-use ticket management platform backed by an elite U.S. based Customer Support team.

Learn more www.bossdesk.com

ConnectNow UK Booth #332

Website: https://connectnow.chat

ConnectNow is a web-chat, skills based, routing platform which enables queries to be assigned to the right agent at the right time.
It is particularly useful in a help desk environment for external customers. However it can also be used between departments of large organizations.

ControlUp, Inc. Booth #525

Website: http://www.controlup.com

ControlUp's Digital Employee Experience management platform gives IT increased visibility and control over employees' digital experience, no matter where they work—in the office, from home or on the road—or the type of workspace they use: virtual, physical or cloud. ControlUp analytics harnesses anonymous operational metadata from thousands of organizations to help IT and help desk teams make informative, data-driven decisions.

DriveSavers Data Recovery Booth #228

Website: http://www.drivesaversdatarecovery.com/

EasyVista Booth #422

Website: https://www.easyvista.com/

EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.

Fusion Global Business Solutions Booth #512

Website: https://www.fusiongbs.com/

HDI Local Chapters (HDC Inc.) Booth #227

Website: https://www.hdilocalchapters.org

HDI Local Chapters is a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT Service Management and Technical Support communities. Today, we have chapters in over 30 cities across the U.S., and are the premiere technical service and support association in the world. We are a 501(c)(6) corporation.

With regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators, our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals.

HDI Local Chapters organization includes and oversees the following individuals:


Local Chapters (30+ Chapters in the United States and Canada)
Local Chapter Officers (200+ volunteers)
Local Chapter Members (1000+ members)

Herzum Booth #204

Website: https://www.herzum.com

Herzum is an international IT and software development consulting company. We have over 20 years of experience as Agile and DevOps leaders in the tech industry. Herzum is headquartered in Chicago, and we have offices in Italy, Switzerland, the UK, Ecuador, and Colombia.

Herzum is an Atlassian Platinum Solution Partner specializing in the Cloud, and it is the Midwest's largest reseller of Atlassian products. Herzum provides advanced enterprise-level consulting, specific experience supporting software providers, as well as custom application development. We help a diverse range of organizations succeed with Agile transformation, team collaboration, and DevOps automation. Herzum handles projects and organizations from the startup phase to the Fortune 100 level.

Herzum can provide the strategic and technical resources needed to accelerate innovation. Herzum consultants are experienced professionals with significant experience in large and small adoption of agile methodologies, a unique understanding of modern and legacy technologies, and a passion for automation of all IT and software development aspects. We help align business with IT, reduce costs, and resolve architectural, project, or technology challenges.

Lansweeper Booth #232

Website: https://www.lansweeper.com/

LINQ Booth #229

Website: https://www.linqservices.com

Milestone Technologies Booth #424

Website: https://milestone.tech/

Milestone Technologies is a global IT managed services that partners with organizations to scale technology infrastructure and services, drive digital transformation, and increase shareholder value. We specialize in providing Digital Workplace Services, Application Services, Digital Platform Engineering and Consulting, ServiceNow, Cloud and Infrastructure and Data Center Operations.

NRI Booth #233

Website: https://mplat.nri.com/

Oomnitza Booth #522

Website: https://www.oomnitza.com/

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that delivers key business process automation for IT. Our SaaS solution,
featuring agentless integrations, best practices and low-code workflows, enables enterprises to quickly achieve operational, security and financial efficiency
leveraging their existing endpoint, application, network infrastructure and cloud infrastructure systems. We help some of the most well-known and innovative
companies to optimize resources, mitigate cyber risk, expedite audits and fortify digital experience.

PrinterLogic, a Vasion product Booth #524

Website: https://www.printerlogic.com/

We help IT professionals eliminate all print servers and deliver a highly available serverless printing infrastructure. With our centrally-managed direct IP printing platform you will empower end users with mobile printing, secure release printing, and many other advanced features legacy print management applications can’t provide.

Provalus Booth #219

Website: http://www.provalus.com

Optomi Professional Services is a firm dedicated to partnering with clients to fuel technology initiatives. Through our three service channels: I.T. consulting, team augmentation and domestic rural outsourcing, we provide the skillset-focused support our clients need to achieve success. We specialize in deploying highly qualified technology talent in the areas of cybersecurity, data modernization, business optimization, cloud & infrastructure, software development, SaaS and emerging technologies, BPO, Service desk, Help desk and ITO. OPS is comprised of Optomi + Provalus and was born out of a passion for making a meaningful impact all across America. We’re 100% U.S.-based and purpose-driven to positively impact our consultants, clients and communities.

Rezolve.ai Booth #327

Website: https://www.rezolve.ai/

SDI Presence Booth #329

Website: https://landing.sdipresence.co/hdi-servicenow-workshop

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and multicloud solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE) with Corporate Plus designation from the National Minority Supplier Development Council (NMSDC), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. Connect with us on LinkedIn and Twitter.

Serviceaide, Inc Booth #519

Website: https://serviceaide.com/

Serviceaide is a leader in modern service management, focused on leveraging new technologies such as AI and NLP to deliver better service experiences, provide enhanced self-service and empower service owners. From ticketing to change management, Serviceaide has a comprehensive set of solutions to meet any business service and support management use case. Serviceaide transforms services through digital conversations, automation and knowledge.

SimpleITSM Booth #527

Website: https://www.simpleitsm.com

StrataCom Booth #226

Website: http://www.stratacominc.com/

StrataCom…a partner to guide you gracefully through your upcoming ITSM initiatives. Trust StrataCom to manage the challenges so you can focus on your core business. Our Professional Services for Atlassian (Jira), Ivanti, and Cherwell include: Implementations, Upgrade prep, Complex Workflow Configuration, API Integrations, Portal Design, and Staff Augmentation. Our Omnichannel ITSM solutions include: Mobile App with Barcode Scanning, Kanban Boards, AI SmartBot, and Microsoft Action Cards. StrataCom Delivers Solutions…

The Stationery Office LTD Booth #529

Website: https://www.tsoshop.co.uk/

TSO is a global publisher providing content and technology solutions for our clients. Based on customer understanding and insight, we create and deliver innovative products and technology solutions. Our aim is to help organisations manage their content and enhance their customer engagement with printed, technical, digital and marketing solutions.

Upland Software Booth #426

Website: https://uplandsoftware.com/