Website: http://www.thinkhdi.com/

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

Website: https://www.avatier.com/

Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.

Website: https://www.bomgar.com/

Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security organizations improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 13,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems.

Website: https://www.genesys.com

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Website: https://www.code42.com

Code42, the leader in cloud-based endpoint data security and recovery, protects more than 47,000 organizations worldwide. Code42 enables IT and security teams to centrally manage and protect critical data for some of the most recognized brands in business and education. From monitoring endpoint data movement and meeting data privacy regulations to simply and rapidly recovering from data incidents, Code42 is central to any organization’s data security strategy.

Website: https://www.jabra.com

Jabra is a leading global manufacturer of audio solutions committed to engineering best-in-class communications and sound devices that enhance concentration, conversation and collaboration in the modern-day workplace

Website: https://www.perspectium.com/

Perspectium delivers integration solutions for IT service management, providing the comprehensive real-time and batch integration capabilities required by enterprise IT departments and service providers.

Only Perspectium provides integration of both process and data, enabling the automation of workflows spanning applications, databases, and business teams. Designed for the scale and complexity of large organizations, Perspectium solutions are delivered as an end-to-end managed cloud service, rather than as a cumbersome, resource-hungry development toolkit. Perspectium solutions have allowed some of the world’s largest organizations to master intricate integration challenges, so that IT can focus on moving the business forward.

Website: https://www.alembagroup.com

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alemba’s specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.

Website: http://www.citsmart.com/

CITSmart is a revolutionary Business Management System that provides a Holistic 360 view of your Service Management environment. With CITSmart you can manage your entire company workflows from one single integrated platform and deliver service excellence to your entire business, not just IT.

CITSmart delivers automation-based cost controls from day one, resulting in faster operations throughout the organization and greater productivity; while providing you with real-time performance/productivity reports.

We deliver the power of Business Process Management (BPM), Enterprise Service Management (ESM) and Integrated Technology Service Management (ITSM) together on one platform. The combination of BPM, ESM & ITSM eliminates the GAPs between IT, Operations, Sales, Finance, HR & the rest of your Business by streamlining your processes across all departments, orchestrating your resources for better efficiencies, and innovating the technology utilized to provide better service to your end users. Provide Any Service, Any Process from Anywhere.

Website: https://www.hornbill.com

Hornbill is an innovator in Service Management, business collaboration and process automation technology.

Hornbill Service Manager simplifies modern Service Management for IT and business functions with a fresh approach that blends 2 decades ITSM best practice with innovative collaborative technologies and powerful process automation capabilities.

Hornbill delivers a unique subscription model:
?Free implementation.
?One low price for life. No price increases - guaranteed
?Trained for Life: No training costs
?No fixed-term contract, we don?t lock you in
?100% codeless customisation that keep on working when updates are applied.
?No more upgrades.
?Free 30-day evaluation.

Website: https://www.microfocus.com/

Micro Focus is a global enterprise software company helping customers innovate faster with lower risk. Our software helps customers build, operate and secure IT systems that bring together existing business logic and applications with emerging technologies to meet increasingly complex business demands

Website: https://www.servicenow.com/

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

Website: https://www.topdesk.com/us

TOPdesk is an international leader in cutting-edge Service Management solutions and standardized software for IT, HR, Facilities and other departments.
TOPdesk helped over 4,000 organizations improve their service management processes. With over 20 years of service management experience, we have assisted businesses in optimizing their services with a user-friendly application, experienced consultants and excellent customer support. Raising your service levels and reducing workload and costs has never been easier.
TOPdesk is named leading performer on Gartner Peer Reviews and top-rated ITSM solution on Trustradius.

Website: https://aspg.com

ReACT is a web-based password reset and synchronization tool that supports your enterprise operating systems and applications including AD, z/OS [RACF, ACF2 &Top Secret], Novell/eDirectory, UNIX/Linux [AIX, HP-UX, Datatel], iSeries/AS400, JD-Edwards, Oracle/SQL, LDAP, Lawson, SAP, CAMS, WFM, Gmail, PeopleSoft, AdvantX, Office365 and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.

Website: https://www.boss-solutions.com

BOSS Solutions will be showcasing its award winning ITIL /ITSM solutions, BOSSDesk on the cloud and the new and totally redesigned on-premise solution BOSS Support Central. Both are thoughtfully designed, have the best user-friendly interface, and incorporate a Service Catalog and other advanced capabilities that provide the best ROI in the industry.

Founded in 1991, BOSS Solutions is an Atlanta, GA based company providing brilliantly simple software solutions that make it easy and affordable for customers to implement best practices in service management. BOSS Solutions is committed to ensure that our customers are provided with the latest technology and the strongest commitment to customer support in the industry.

For more information visit www.boss-solutions.com or call +1 678 684 1223.

Website: https://www.comaround.com

ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround's specialists also provide KCS certification training.

Website: https://www.lionbridge.com

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Website: https://hitachi-id.com/

Hitachi ID Systems delivers access governance and identity administration solutions to large and mid-size organizations globally. Hitachi ID solutions are used for streamlining and securing the management of identities, security entitlements and credentials, for both business users and privileged accounts, on-premises and in the cloud.

The Hitachi ID Identity and Access Management Suite is the only fully integrated solution which includes Identity Manager, Group Management, Password Manager and Privileged Access Manager. The Hitachi ID Suite is well known in the marketplace for high scalability, fault tolerance, a pragmatic design and low total cost of ownership (TCO). It is designed to simplify and secure the management of elevated access privileges, user and group lifecycles from onboarding until termination, across most systems and applications.

Hitachi ID Mobile Access allows access to IAM services anytime, anywhere. The pre-configured reference-built Identity Express shortens implementation time and significantly reduces costs.

Website: http://www.intelligentdispensingsolutions.com/

Decrease downtime by providing employees with instant, self-service access to IT accessories and a secure storage place for device procurement. iVendTech from Intelligent Dispensing Solutions is a versatile solution for office and IT supply asset management. iVendTech provides easy access to IT devices, accessories, and supplies – anytime.

Employees not having access to the office supplies or IT accessories they need, or having to wait for device repair or replacement results in significant downtime and is a common problem in many organizations. iVendTech is a convenient solution to this problem, offering rapid resolution of your employees’ IT & office supplies needs.

iVendTech offers vending machines for dispensing IT devices and accessories, as well as a secure locker that stores larger IT devices and other office supplies. iVendTech ensures that employees always have the IT equipment and office supplies they need to continue to do their jobs effectively without experiencing costly downtime.

Website: https://www.kaseya.com/

Kaseya is the leading provider of cloud-based IT management and security software. Kaseya solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage and secure IT in order to drive IT service and business success.

Website: http://www.careworx.com/

At MSPWorx, our goal is to provide organizations with the right tools, support and expertise to modernize and personalize their end-user support experience. In order to do this, MSPWorx combines decades of Managed Services experience with IT Service Management into what we call Managed ITSM.

We provide the tools, processes, and people to assist in your evolution no matter your needs or IT development stage. Our offerings include:

•Service Desk can extend the capabilities of your in-house team with seamless front-line support 24x7.
•ServiceNow as a service, our GrandCentral is a pre-built SaaS platform with decades of best practices that can be up in days.
•Remote System Administration for those who have already made the investment in ServiceNow will help you realize the complete ServiceNow experience you expected.
•IT Management Automation provides a high-quality monitoring & automation platforms help you to deliver IT efficiently.

Website: https://www.printerlogic.com

Thousands of enterprises use PrinterLogic's patent-pending printer and driver management platform to deliver Mobile, Pull and Virtual printing, while eliminating print servers and providing a self-service portal that empowers end users to install their own printers.

Website: http://www.rdtmetrics.com/

Website: https://en-us.sennheiser.com

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. Sennheiser’s Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

Website: http://www.stratacominc.com/

Looking for a partner to guide you gracefully through your upcoming ITSM initiatives? Trust StrataCom to tackle these challenges so you can focus on your core business. Our consultants leverage decades of experience in both process consulting and technical execution.

Areas of expertise: Cherwell Software and HPE ITSM Suite

Services include: Tool Implementation, Customization/Enhancements, Upgrade, Project Management, Integrations, Roadmap Planning, ITIL Process Consulting, Reporting and Metrics, Managed Services, Training, Support, and Staff Augmentation.

For more information, visit: www.stratacominc.com

Website: http://www.tmetrics.com/

Whether deploying Premise or Cloud applications, T-Metrics delivers advanced multimedia contact center capabilities that meet today’s technical and budgetary requirements. By combining presence, voice, video, chat, SMS, and social media into a universal queue, T-Metrics delivers a truly unified contact center complete with call and screen recording. Because T-Metrics also supports agent consolidation across multiple switching platforms, contact center migration occurs according to each organization’s roadmap. Seamless strategic transitions from legacy platforms to SIP platforms have never been easier. Our worldwide customer base includes public and private sector organizations that range from Fortune 500 companies to small establishments.

Website: https://www.teamviewer.us/

TeamViewer is a leading global software provider for remote support, remote access, monitoring and team collaboration. TeamViewer’s flagship product has been activated on more than 1.5 billion devices to support over 8 billion users sessions making it the most trusted remote support solution globally.

To provide the best customer support, TeamViewer supports its solutions with approximately 700 employees in more than 60 countries around the world. TeamViewer's portfolio covers the entire business lifecycle, and addresses specific needs including; screen sharing (including iOS), remote desktop, remote access, file transfer, remote printing, web and video conferencing, backup, anti-malware, online whiteboards and much more. Find out more at https://www.teamviewer.us.

Website: https://uplandsoftware.com/rightanswers

Upland Software provides solutions for project and resource management, knowledge and IT cost management including RightAnswers, the #1 provider of cloud-based knowledge management, search and social knowledge software for improving IT support, customer service, and enterprise-wide collaboration. Our flagship product, the Enterprise Knowledge Hub, promotes knowledge-sharing across your organization, increasing employee engagement and your overall productivity and efficiency. Hundreds of clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other enterprise software to provide outstanding customer experiences while saving millions of dollars a year. To learn more about how to promotes knowledge-sharing across your organization, visit booth 329 or visit our website https://uplandsoftware.com/rightanswers/.