SupportWorld Live Exhibitors | SupportWorld Live

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Exhibitors

With 30+ solution providers, the SupportWorld Live is a marketplace to source all tech support products, services, frameworks, and technologies.

Diamond Sponsors

Halo ITSM Booth #503

Website: https://haloitsm.com/

HaloITSM is a privately owned and run company that offers IT Service Management (ITSM) and Enterprise Service Management (ESM) software. It has been developed and evolving since 1994, meaning that we have over 25 years of experience in the industry, which allows us to offer software that competes.

The product has been developed to fit organizations of any size and from any industry. HaloITSM is a proactive company that listens to service and solution feedback from all customers, whilst responding to a dense and constantly evolving marketplace. The software provides an extensive, full-featured rich application, at a competitive price, with first-class support in all areas. Furthermore, it is trusted by a global customer base, with over 100,000 customers from 50+ countries using HaloITSM in a variety of languages including English, Spanish, French, Italian and more.

IFS assyst Booth #603

Website: https://info.axiossystems.com/ifs-assyst-content

Global brands trust IFS assyst to automate complex business processes easily without fuss.

We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach.

Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters.

Everyday we assyst!

Platinum Sponsors

Avatier Booth #509

Website: https://www.avatier.com/

Avatier develops identity management software and identity management platform that enables information technology operations through workflow automation and self-service.

BeyondTrust Booth #615

Website: https://www.beyondtrust.com/

BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering companies to secure and manage their entire universe of privileges. The BeyondTrust Universal Privilege Management approach secures and protects privileges across passwords, endpoints, and access, giving organizations the visibility and control they need to reduce risk, achieve compliance, and boost operational performance.

Ivanti Booth #609

Website: https://www.ivanti.com/

In the Everywhere Workplace, employees use myriad devices to access IT networks, applications, and data to stay productive as they work from anywhere. Ivanti makes the Everywhere Workplace possible. 

ManageEngine Booth #409

Website: https://www.manageengine.com

Simple, fast and efficient | Real-time IT management with ManageEngine ManageEngine crafts a broad suite of IT management solutions, offering more than 100 products and free tools. We have everything you need to manage all of your IT operations, including networks, servers, applications, service desks, Active Directory, security, desktops, and mobile devices.

Since 2002, IT teams have turned to ManageEngine for affordable, feature-rich software that’s easy to use. Our on-premises and cloud solutions power the IT of over 180,000 companies around the world, including nine of every ten Fortune 100 companies.

As you prepare for the IT management challenges ahead, we’ll lead the way with new solutions, contextual integrations, and other advances that can only come from a company solely dedicated to its customers. And as a division of Zoho Corporation, we’ll continue pushing for the tight business-IT alignment you’ll need to seize future opportunities.

Our privacy policy: https://mnge.it/privacypolicy

Matrix42 Booth #521

Website: https://www.matrix42.com/en/

Our vision is to solve real-world problems in practical ways, through persistent innovation, allowing companies to efficiently deliver next-generation services to their employees in an ever-changing digital world.

SolarWinds Booth #515

Website: https://www.solarwinds.com/

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, and secure IT management software. Our solutions give organizations worldwide—regardless of type, size, or complexity—the power to accelerate business transformation in today’s hybrid IT environments. We continuously engage with technology professionals—IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) —to understand the challenges they face in maintaining high-performing and highly available IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now, and in the future. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com

Symphony SummitAI Booth #703

Website: https://www.symphonysummit.com/

Symphony SummitAI is an ITIL-verified enterprise class service and asset management solution that leverages the latest advances in AI-powered digital agents and service automation. SummitAI helps enterprise IT leaders and service providers achieve greater levels of speed, responsiveness, and productivity. As a true multi-tenant solution, SummitAI is deployable both in public cloud and on-premises, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability.

TeamSupport Booth #403

Website: https://www.teamsupport.com

TeamSupport is a comprehensive software solution that manages the entire post-sale customer experience, leading to churn reductions, customer satisfaction, and revenue growth.

Gold Sponsors

baramundi software Booth #715

Website: https://www.baramundi.com/en-us/

Organizations around the world are turning to baramundi to protect and manage all local and off-network devices. We offer easy to use, flexible automated solutions needed for the “next normal” of WFH computers and remote devices. Our baramundi Management Suite (bMS) is ideal for maintaining a high level of endpoint security with uniform security policies on all endpoints including smartphones, PCs and servers. Automation from the initial device provisioning to a final hard drive cleanse. Identify missing Microsoft updates and patches, automatically deploy applications and 3rd party patches.

Espressive Booth #709

Website: https://www.espressive.com/

Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and a 2020 Forrester New Wave Leader, redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%. Espressive is backed by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit www.espressive.com for more information.

InvGate Booth #626

Website: https://www.invgate.com

InvGate is a leading ITIL-verified enterprise class IT Service and Asset Management solution created to bring simplicity in a complex world.

InvGate solutions are used by organizations around the world to deliver outstanding service, achieve high responsive service teams and have a complete view of their IT estate.

Learn more at invgate.com

Silver Sponsors

C2 Booth #627

Website: https://c2-itsm.com/

C2 ATOM is a SaaS IT service management (ITSM) platform for companies who want to significantly increase their productivity and profitability while delivering the best end user experience. Working in silos can be costly and create gaps between delivered services vs. expected services.
C2 ATOM offers an affordable, fully automated all-in-one tool that centralizes all companies' needs, giving them the power to manage their business, save time and increase their productivity.

Freshworks Booth #520

Website: http://www.freshworks.com/

customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Rezolve.ai Booth #621

Website: https://www.rezolve.ai/

Rezolve.ai is an AI-powered modern Employee Service Desk that brings instantaneous employee support within Microsoft Teams reducing "enterprise friction" and enhancing the employee experience.

Rezolve.ai offers an array of features that not only differentiates it from other service desks but also makes employee support easily accessible and self-driven. Some of them are-
1) Invisible ticketing system
2) Seamless live chat
3) Easy automation
4) Smart virtual assistant
5) "Twitter-age" knowledge management
7) Out of the box integrations with 60+ enterprise software
8) Endpoint integrations

SOTI Inc Booth #406

Website: https://www.soti.net

SOTI is a proven innovator and industry leader for mobility and IoT management. Globally, over 17,000 companies depend on SOTI to enable their strategies for mobile devices, applications, content as well as endpoints for the Internet of Things. SOTI’s commitment to innovation ensures your business has the solutions you need to take mobility to endless possibilities.

SOTI XSight is the world’s first diagnostic intelligence and support solution. It integrates with SOTI MobiControl to give you complete visibility, and supercharges it with analysis, support and management tools needed to streamline your business-critical mobile operations.

1.Operational Intelligence: Pull metrics behind the performance of your devices to pinpoint the root cause behind critical issues or improve the ROI of devices and apps.

2.Advanced Diagnostics: Access log files, run scripts and download files to better understand what your devices are doing in the field.

3.Automated Monitoring: Create custom metrics to monitor devices, be notified of issues as they happen and resolve them quickly.

4.Incident Management: Remotely troubleshoot devices, document issues and take snapshots of the state of the device for easy first-call resolution.

Fix problems faster, get total visibility on device performance, solve current issues and protect against future ones. Make smarter decisions regarding your business-critical mobile operations.

Splashtop Booth #727

Website: https://www.splashtop.com/

Splashtop provides secure, high-performance remote access and support solutions for individuals, and organizations.

Splashtop Enterprise is a remote computer access solution and remote support tool. Use unattended anytime computer access to enable employees and students to work from home or IT to manage computers and provide support.


Splashtop On-Prem is an all-in-one solution that offers both unattended anytime access and attended on-demand connections, making it the perfect solution for all your remote access needs.

SysAid Booth #514

Website: https://www.sysaid.com/

TeamViewer Booth #726

Website: https://www.teamviewer.com/en-us

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world.

Exhibitors

Aisera Booth #631

Website: https://www.aisera.com/

Aisera offers the industry's first proactive, personalized, and predictive AI-powered experience solution that automates operations and support for HR, IT, sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes.

Aisera integrates smoothly and intuitively with Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, Okta to create outstanding business value. Some of our enterprise customers include Zoom, Workday, Amgen, McAfee, Autodesk, Chegg, Dave.com, 8x8, and more. Visit www.aisera.com to learn more.

Argent Software Booth #630

Website: https://www.argent.com/

Argent software will be launching our newest product Argent Omega.

It is a replacement for the Argent Advanced Technology (AT) product.

Argent Omega will introduce new components, including Argent for Azure, Argent for Microsoft 365 and Argent SIEM-Complete.

Come by our booth and be the first to experience Argent Omega.

Auslyn Group Booth #723

Website: https://www.auslyngroup.com/

BOSS Solutions Booth #731

Website: https://www.boss-solutions.com/

With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an enterprise service management solution available both on-premise and in the cloud. Our innovative service management solution enables businesses to increase productivity, improve efficiency, reduce costs and provide an exceptional customer experience.

Bright Pattern Booth #814

Website: https://www.brightpattern.com/

Bright Pattern’s AI-powered omnichannel communication interaction platform enables your current service management solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing advanced automation of incidents, problems, changes, requests, and more. Our solution will dramatically improve the ROI of your service management solution by enabling you to communicate on any channel and providing features such as automated password reset, automated incident creation and resolution, status updates, and notifications, voice self-service, remote assist, and automated routing of all communications. Measure employee performance and customer satisfaction with advanced quality management features to improve every interaction.

DriveSavers Data Recovery Booth #808

Website: http://www.drivesaversdatarecovery.com/

Since 1985, DriveSavers has recovered data from hard drives and other storage media that have crashed, mechanically failed, experienced physical damage, and worse.

EasyVista Booth #720

Website: https://www.easyvista.com/

Gaspardesk Booth #722

Website: http://www.gaspardesk.com/

Gaspardesk is a Conversational AI and Workflow Automation platform that helps companies manage and auto-resolve repetitive employee IT support requests.

Intelligent Dispensing Solutions Booth #730

Website: http://www.intelligentdispensingsolutions.com/

Powered by iQ Technology, IDS' inventory management solutions capture real-time date - such as check-outs and returns, supply usage, and order pick-ups. iQ Technology gives you real-time visibility of what matters most. You can easily manage your IDS solutions across your entire organization, with device status, set-up and permissions. Plus, iQ Technology integrates with your existing systems to give you a complete view across your enterprise.

NRI Booth #816

Website: https://mplat.nri.com/

mPLAT suite, NRI’s Multi-Cloud management platform, streamlines your IT silos through the state-of-the-art technology.
A single pane of glass allows you to monitor, provision, configure, automate and govern any workload or cloud.
By optimizing IT assets and accelerating decision-making process, mPLAT empowers your digital transformation.
Founded in 1965, NRI (Nomura Research Institute, Ltd.) delivers innovative solutions to your problems by providing insight-driven research and IT services.
With annual sale exceeding $5 billion, NRI empowers clients with a team of 12,000 skilled professionals in more than 50 offices around the world.

Oomnitza Inc. Booth #415

Website: https://www.oomnitza.com

Oomnitza is an Enterprise Technology Management solution that provides a key business process system for endpoints, applications, infrastructure, and networking. It automates lifecycle processes, from purchase to end-of-life, ensuring your technology is secure, compliant, and optimized. Oomnitza is headquartered in San Francisco, CA. For more information, visit www.oomnitza.com.

ScreenMeet Booth #820

Website: https://www.screenmeet.com/

Modernize Your Remote Support, Screen Sharing, Cobrowsing and Video Chat with ScreenMeet. Empower sales, service, and support teams to deliver meaningful one-on-one interactions online with employees and customers using video calling, screen sharing and remote takeover that is browser based, cloud-native and embedded within leading CRM, ITSM and CCaaS platforms.

Sycamore International Booth #810

Website: https://www.sycamoreinternational.com/

Located in the Philadelphia metro area in West Grove, PA, Sycamore International is a Surplus IT Asset Purchasing and Recycling company celebrating more than 10 years in operation.

Sycamore began by specializing in servicing both K-12 and higher education institutions. We have subsequently expanded to service the healthcare sector, legal sector, data centers and enterprise clients in general.

Operating out of a newly renovated and expanded processing facility Sycamore International utilizes a highly customized system to efficiently process a wide array of used technology.

The Stationery Office LTD Booth #721

Website: https://www.tsoshop.co.uk/

TSO (The Stationery Office) is a leading specialist publisher of professional and technical content with an impressive heritage and proven track record of delivery. TSO delivers high quality, trusted content that is tailored to user needs for business-critical outcomes. TSO combines publishing and technology capabilities to deliver quality content to professionals and organisations across the world. TSO is a Government Procurement Service Supplier and a part of Williams Lea.

Upland - RightAnswers Booth #417

Website: https://uplandsoftware.com/rightanswers

RightAnswers by Upland Software is the
knowledge management solution of choice for
organizations that wish to build a true knowledge
sharing culture across the enterprise. Being the first
product to achieve KCSv6 verification from the
Consortium for Service Innovation, RightAnswers
empowers users to create, use, and improve
knowledge seamlessly in the workflow, leading to
more focused customer outcomes.

XLACollab Booth #822

Website: https://xlacollab.com/

XLACollab is the global experience management leader. Let us help you define and implement XLAs (Experience Level Agreements) to deliver an experience that matters for your business.

Gartner and Forrester predict XLAs will be mainstream by 2025, Start your journey today with the experts.
Use XLAs to dramatically improve your service desk, digital workplace, and outsourcing arrangements
Learn and share with us during the conference.

•We are at Booth 822 to explain the Experience Optimization Framework and the APMG certified courseware together with Auslyn Group, and TSO
•Follow the XLA Foundation course in Pre-8 with Rae Ann Bruno
•Follow the Essence of Experience course in Pre-11 with Alan Nance
•Follow Session 104 Going Beyond The Numbers to improve Employee experience with Rae Ann Bruno
•Talk to Alan Nance at Session 205: How Experience Management is rocking your support world.