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Conference Host

HDI Booth #

Website: https://www.ThinkHDI.com

Diamond Sponsors

ServiceNow Booth #

Website: https://www.servicenow.com/

ServiceNow gives you the power to make work, work better—no matter the circumstances. So employees can be productive, wherever they are. And customers can get what they need, when they need it. ServiceNow enables digital workflows to drive business growth, increase resilience, and enhance employee productivity.

Built on the Now Platform, our product portfolio delivers the IT, employee, and customer workflows that matter—with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

SolarWinds Booth #

Website: http://www.solarwinds.com

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at www.solarwinds.com.

Platinum Sponsors

BeyondTrust Booth #

Website: https://www.beyondtrust.com/

BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering companies to secure and manage their entire universe of privileges. The BeyondTrust Universal Privilege Management approach secures and protects privileges across passwords, endpoints, and access, giving organizations the visibility and control they need to reduce risk, achieve compliance, and boost operational performance.

Espressive Booth #

Website: https://www.espressive.com/

Espressive Barista, our AI-based virtual support agent, brings the ease of consumer virtual assistants into the workplace to automate resolution of employee questions, resulting in a reduction in help desk call volume of 40-60%.

LogMeIn Booth #

Website: https://www.logmein.com

LogMeIn simplifies how people connect with each other and the world around them, unlocking the potential of the modern workforce. Our support solutions give companies new ways to reach and enable today's connected end user and manage their IT infrastructure. From AI-first digital engagement solutions enabling over 1 billion interactions to remote support tools powering over 250 million sessions every year, LogMeIn delivers industry leading software solutions which empowers IT professionals to support endpoints and employees.

TOPdesk Booth #

Website: https://www.topdesk.com/

At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences.

Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management.

But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization.

TOPdesk is a full enterprise service management software allowing you to use TOPdesk to support your entire organization no matter the department. TOPdesk uses a modular approach so that you can pick and choose the modules that you need to support your organization.

TOPdesk’s vision is to deliver Enterprise software for an affordable price, while keeping the software standard. This way the software is easy to implement, update, manage and maintain.

Gold Sponsors

Freshworks Booth #

Website: https://www.freshworks.com/

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment.
Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world.
For more information, please visit www.freshworks.com

Micro Focus Booth #

Website: https://www.microfocus.com/

Micro Focus helps you run your business and transform it. Our software provides the critical tools you need to build, operate, secure, and analyze your enterprise in a constantly changing world. Right now, that means powering your digital transformation with solutions spanning four key areas:

•Enterprise DevOps—Build and deliver better software faster.
•Hybrid IT Management—Operate with agility.
•Security, Risk, and Governance—Secure what matters most.
•Predictive Analytics—Analyze in time to act.

By design, these solutions bridge the gap between existing and emerging technologies—which means you can innovate faster, with less risk, in the race to digital transformation.

Silver Sponsors

Aisera Booth #

Website: https://www.aisera.com/

Aisera offers the world's first AI-driven service experience solution that automates enterprise-wide service desk operations for IT, HR, Sales, and Customer Service delivering consumer-like self-service resolutions to both internal employees and external customers. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera auto-resolves 45-70% of service desk requests without involving an agent delivering immediate "Day One" value.

Coveo Booth #

Website: http://www.coveo.com

Coveo enables enterprises to thrive in the experience age, through delivering unique experiences that are relevant, unified, and valuable. The Coveo Experience Intelligence Platform uses AI, intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, and employees, for many of the world’s most admired digital experience leaders. Coveo delivers solutions for Commerce, Service and the Workplace built on the Coveo Experience Intelligence Platform, and through Alliances with Salesforce, ServiceNow, Sitecore and more.

EasyVista Booth #

Website: https://www.easyvista.com/

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.

ICMI Booth #

Website: https://www.icmi.com/

Ivanti Booth #

Website: https://www.ivanti.com/

Ivanti: Better Experiences, Better Outcomes.

Ivanti automates IT and Security Operations to discover, manage, secure and service from cloud to edge. From PCs to mobile devices, VDI, and the data center, Ivanti discovers IT assets on-premises, in cloud, and at the edge, improves IT service delivery, and reduces risk with insights and automation. Ivanti is headquartered in Salt Lake City, Utah and has offices all over the world.

For more information, visit www.ivanti.com and follow @GoIvanti.

PrinterLogic Booth #

Website: https://www.printerlogic.com/

PrinterLogic helps IT professionals completely eliminate print servers in favor of a highly available serverless print infrastructure. With PrinterLogic’s centrally managed direct-IP printing platform, organizations can empower their end users with mobile printing,
secure release printing and many advanced features that legacy print-management applications simply can’t provide. The company has been included multiple times on the Inc. 500 and Deloitte Fast 500 lists of the fastest-growing companies in North America.

Serviceaide Booth #

Website: https://serviceaide.com/

Serviceaide is an award-winning B2B AI Service Management leader. Serviceaide’s Luma Digital Labor Product Suite will help transform the way you communicate with your audience (employees or customers) through best-of-breed technology driven by automation, AI and knowledge.

Splashtop Booth #

Website: https://www.splashtop.com/

Headquartered in San Jose, California and founded in 2006, Splashtop Inc. delivers the best-in-class remote access, remote support, cross-screen productivity and collaboration experience – bridging smartphones, tablets, computers, TVs, and clouds.

TeamDynamix Booth #

Website: https://www.teamdynamix.com/

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Tools4ever Booth #

Website: https://www.tools4ever.com/

With over 20 years as a global market leader, Tools4ever delivers a robust suite of affordable, quickly implemented Identity Governance and Administration (IGA) solutions - User Provisioning, Password Management, Single Sign-On (SSO), Self‐Service, Workflow Management and more – connecting 10 million verified users to resources and ensuring IT concentrates on productive work, boosting enterprise efficiency regardless of size or industry.

Upland Software Booth #

Website: https://uplandsoftware.com/

For contact centers who need to improve productivity and drive customer loyalty, the Upland Contact Center Productivity Suite is a comprehensive software solution that empowers agents with easy access to CRM information, knowledge, and real-time customer sentiment to drive focused engagement. Unlike other productivity platforms, our product offers enterprise-proven capabilities that integrate with existing processes, ensuring seamless communication through the full customer journey.

Exhibitors

Blended Perspectives - Jira Service Desk Booth #

Website: https://www.blendedperspectives.com/