2021 Exhibitors | SupportWorld Live

CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


With 60+ solution providers, the SupportWorld Live is a marketplace to source all tech support products, services, frameworks, and technologies.

Conference Host

HDI Booth #

Website: https://www.ThinkHDI.com

Platinum Sponsors

Avatier Booth #807, Virtual Booth - Avatier

Website: https://www.avatier.com/

Avatier develops identity management software and identity management platform that enables information technology operations through workflow automation and self-service.

Espressive Booth #Virtual Booth - Espressive

Website: https://www.espressive.com/

IFS assyst Booth #713, Virtual Booth - IFS assyst

Website: https://www.axiossystems.com/

Global brands trust IFS assyst to automate complex business processes easily without fuss.

We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach.

Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters.

Everyday, we assyst!

Ivanti Booth #813, Virtual Booth - Ivanti

Website: https://www.ivanti.com/

Matrix42 Booth #901, Virtual Booth - Matrix42

Website: https://www.matrix42.com/en/

SolarWinds Booth #707, Virtual Booth - SolarWinds

Website: https://www.solarwinds.com

SolarWinds is a leading provider of powerful and affordable IT management software to more than 320,000 customers worldwide, from 499 of Fortune 500 enterprises to small businesses, managed service providers (MSPs), government agencies, and educational institutions. Our products give organizations—regardless of type, size, or complexity—the power to monitor and manage their IT services, networks, infrastructures, databases, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. This focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, database performance, application performance, and managed services.

Symphony SummitAI Booth #800, Virtual Booth - Symphony SummitAI,800

Website: https://www.symphonysummit.com/

At Symphony SummitAI, we are transforming the way enterprises provide services to their employees by increasing productivity, reducing costs, and accelerating business outcomes. Our goal is to help our customers reimagine their IT and enterprise service management with intelligent and automated solutions, while enhancing customer experiences and lowering the total cost of operations.
We want our customers to win with AI. We will always strive to develop solutions that address the major challenges that organizations face when it comes to IT and enterprise service management. And we will do it better than anyone else!

Gold Sponsors

EasyVista Booth #706, Virtual Booth - EasyVista

Website: https://www.easyvista.com/

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries. Learn more at www.easyvista.com.  

Halo ITSM Booth #900, Virtual Booth - Halo ITSM

Website: https://haloitsm.com/

HaloITSM is a single, all-inclusive IT Service Management (ITSM) software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.

It won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

SysAid Booth #601, Virtual Booth - SysAid

Website: https://www.sysaid.com/

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong.

TeamViewer Booth #701, Virtual Booth - TeamViewer

Website: https://www.teamviewer.com

TeamViewer provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. More than 600,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.

Silver Sponsors

baramundi software Booth #607, Virtual Booth - Baramundi Software

Website: https://www.baramundi.com/en-us/

Organizations around the world are turning to baramundi to protect and manage all their end-points. Tailored for ease of use, flexible solutions ready for the “next normal” of WFH computers and remote devices. Our baramundi Management Suite (bMS) also offers simple self-service tasks for users on all endpoints such as smartphones, PCs and servers. Our well documented REST based APIs also allows for easy integrations with most Service and Asset management systems. baramundi offers full endpoint Automation from OS device provisioning to a final hard drive low level formatting. Identifying and fixing missing Microsoft and 3rd party patches and automatically deploying business applications

BeyondTrust Booth #801, Virtual Booth - BeyondTrust

Website: https://www.beyondtrust.com/


Aisera Booth #606, Virtual Booth - Aisera

Website: https://www.aisera.com/

Argent Software Booth #1003, Virtual Booth - Argent Software

Website: https://www.argent.com/

Argent software offers products for Cyber-security, Compliance & Automation. Agent Advanced Technology (AT) is a highly scalable, feature-rich monitoring & compliance tool. AT can automatically alert on & correct a wide range of network problems.

Auslyn Group Booth #1007, Virtual Booth - Auslyn Group

Website: https://www.auslyngroup.com/

Showcasing 2 of our new offerings. eXperience Level Agreement (XLA) is the commitment to deliver promised experience and our new Open Root Cause Analysis (ORCA) allowing for deep dive into actual diagnoses of IT issues.
We are provider in world class ITSM educational and consulting services with focus in ITIL, DevOps, Lean, COBIT and others. Experiential learning (gamification), team building and promoting new approaches to organizational collaboration.

Bright Pattern Booth #702, Virtual Booth - Bright Pattern

Website: https://www.brightpattern.com/

Bright Pattern provides the easiest and most powerful AI-powered omnichannel contact center software that can be deployed quickly with the lowest professional services costs in the industry. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers the most advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries.

DriveSavers Data Recovery Booth #907, Virtual Booth - DriveSavers Data Recovery

Website: http://www.drivesaversdatarecovery.com/

Gaspardesk Booth #615, Virtual Booth - Gaspardesk

Website: http://www.gaspardesk.com/

HappySignals Booth #1006, Virtual Booth - Happy Signals

Website: https://www.happysignals.com/

HappySignals Experience Management Platform enables enterprises to improve employee experiences with IT. Get a real-time understanding of the experiences you are delivering to end-users across all IT touchpoints. Turning experience data into actionable insights enables informed decision-making that increases employee happiness and productivity. This shows the impact of a human-centric culture in IT, proving the true business value of IT.

Based on millions of end-user responses in over 130 countries - we have seen that IT Experience Management brings on average a 26% increase in end-user productivity.

Intelligent Dispensing Solutions Booth #712, Virtual Booth - Intelligent Dispensing Solutions

Website: http://www.intelligentdispensingsolutions.com/

Intelligent Dispensing Solutions (IDS) is the largest global manufacturer of smart lockers and dispensing equipment. 20% of the Fortune 50 companies are using the IDS's solutions. IVendTech units, are a smart way to manage and track your office and IT supplies. Utilize smart lockers for pick up or broken items, and asset repair with our check-in/check-out technology. Our solution captures real-time data and visibility on what matters most.

Kinetic Data Booth #613, Virtual Booth - Kinetic Data

Website: https://www.kineticdata.com/

Kinetic Data delivers streamlined workflow experiences from request through delivery for high volume, complex, compliant-minded organizations. Combined with flexible workflow automation capabilities, extensive integrations library and more, Kinetic helps reduce friction, automate process and extend technologies.

Rescue Booth #600, Virtual Booth - Rescue

Website: https://www.logmein.com

NRI Booth #700, Virtual Booth - NRI

Website: https://mplat.nri.com

mPLAT suite, NRI’s Multi-Cloud management platform, streamlines your IT silos through the state-of-the-art technology.
A single pane of glass allows you to monitor, provision, configure, automate and govern any workload or cloud.
By optimizing IT assets and accelerating decision-making process, mPLAT empowers your digital transformation.
Founded in 1965, NRI (Nomura Research Institute, Ltd.) delivers innovative solutions to your problems by providing insight-driven research and IT services.
With annual sale exceeding $5 billion, NRI empowers clients with a team of 12,000 skilled professionals in more than 50 offices around the world.
Learn more about mPLAT https://mplat.nri.com/

Ontrack Data Recovery Booth #1009, Virtual Booth - Ontrack Data Recovery

Website: https://www.ontrack.com/

Ontrack has vast experience dealing with data loss scenarios ranging from routine to extreme. With 35 years in business, a suite of proprietary hardware and software recovery tools, and a highly qualified data recovery team of engineers and developers, Ontrack delivers world-class data recovery for all types of storage including: hard drives, solid-state drives (SSD), servers, NAS, SAN, virtual machines, cloud, mobile devices and tape.

As an integrated KLDiscovery business, Ontrack also has a network of professionals with expertise spanning the information governance and eDiscovery spectrum to support the litigation, investigation and compliance needs of our clients.

PST Migrator Booth #602, Virtual Booth - PST Migrator

Website: http://www.laesoftware.com/

PST Migrator makes the PST data move to an Office 365 mailbox easier by automatically moving the folders and items via a background non-disruptive process.

Rezolve AI Booth #608, Virtual Booth - Rezolve AI

Website: https://www.rezolve.ai/

Rezolve.ai is an Employee Service Desk that brings quick, autonomous support and engagement to employees via Microsoft Teams. Rezolve.ai promises autonomous Level 1 employee support in seconds.

With a chat-based interface, a unique "Twitter-Age" knowledge management, sophisticated process automation, intelligent algorithms and hundreds of Out of Box Auto-resolutions; Rezolve.ai is redefining and reimagining how employees get serviced.

Upgrade your Employee Experience with Intelligent Service Desk.

Splashtop Booth #Virtual Booth - Splashtop

Website: https://www.splashtop.com/

Splashtop provides secure, high-performance remote access and support solutions for individuals, and organizations.

Splashtop Enterprise is a remote computer access solution and remote support tool. Use unattended anytime computer access to enable employees and students to work from home or IT to manage computers and provide support.

Splashtop On-Prem is an all-in-one solution that offers both unattended anytime access and attended on-demand connections, making it the perfect solution for all your remote access needs.

Zendesk Booth #Virtual Booth - ZENDESK

Website: https://www.zendesk.com/