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Keynote Presentations


Dynamic thought leaders, that will entertain and inspire!

Pick up invaluable insights from our esteemed 5—star rated keynote speakers! This year, we’re determined to supply the finest thought leadership that's guaranteed to change the way you think about the future of support and how you approach your role. Through inspiring stories and engaging advice and best practices, you will leave transformed with fresh perspectives for success.




Reaching Your Next Summit: 7 Vertical Lessons to Lead in the Unknown

Manley Feinberg, International Keynote Speaker, Business Leadership and Peak Performance Expert, and Author

Monday, April 29, 3:45 – 5:00pm

As a high achieving corporate executive, long time HDI industry thought leader and world traveled mountain climber, Manley will kick off SupportWorld Live with an inspirational talk on how you can “Achieve New Heights” in your career and life. Manley has the unique gift of being able to motivate and engage corporate teams in high stakes markets and lead groups climbing the steepest of mountains. His insights will motivate you to be a better leader.

Professionals often struggle to deliver more value under tightening business constraints and rising expectations. Add the complications of regulations, engaging a multi-generational work force, constantly evolving technology, economic pressure, plus the chaos of day to day life; and you have a serious challenge.

After facing the same frustrations from the front lines to the executive level for more than 20 years, Manley shares his expertise to equip individuals at all levels to think, act, and influence as leaders in their environment. Manley’s keynote will help equip attendees to lead on the edge and realize more in your life and work every day. Attendees will walk away with a renewed sense of focus, commitment and momentum to realize the next level in your life and business.

Key audience takeaways:

  • Gain 7 leadership strategies that will empower you to embrace change and lead beyond your position
  • Drive innovation by encouraging individuals to step up, support others, and say what they see
  • Gain tools you can use immediately to develop a leadership mindset that engages, equips and inspires both you and your team members to step up and lead in the unknown

About the Speaker

Manley Feinberg is an award-winning international keynote speaker, author, and a local here in Colorado. Manley’s inspirational keynotes are brought to life through his national geographic photography and riveting stories culminating from a lifetime of adventure through 25 countries, to over 500 outdoor destinations. Manley vividly shares compelling lessons from his adventure and leadership experiences in a way that allows you to relate to your own mountains. He will have you hanging beside him surviving in the Himalayas, struggling to communicate in Uzbekistan, and immediately transferring the experience to moving you forward in your courageous efforts.

Manley is also the author of a book titled, Reaching Your Next Summit! 9 Vertical Lessons for Leading with Impact. During Manley’s eleven years with Build-A-Bear Workshop, his leadership direction helped take the revolutionary retail concept from 40 stores to over 400 worldwide, realizing revenue growth from $55 million to over $474 million, and a successful IPO on the NYSE. He built an award-winning reputation for implementing business solutions and support that produced measurable results every day. Manley’s leadership influence contributed to a workplace culture that landed Build-A-Bear on the FORTUNE 100 Best Companies to Work For® List four years in a row.

Using stories from his personal experiences, Manley weaves together lessons he has learned from the vertical and business worlds and creates actionable lessons which help inspire others to step up and reach their next summit.



BECOMING AN IDEA FACTORY: How to Turn Yourself (and Your Organization) Into an Innovation Machine

Kyle Scheele, Accidental TikToker (3M+ followers!), Champion of Crazy Ideas and Innovation Keynote Speaker

Tuesday, April 30, 8:30 – 10:00am

You can’t "Achieve New Heights" by doing the same thing every day. Innovation and new thinking are critical for growing businesses, engaging teams, supporting efficiency, and achieving long term success. Kyle will share with us how getting out of our comfort zone, challenging norms and embracing creativity only leads to positive change – and new summits.

If there’s one belief that is holding you back from getting the most out of your team, it’s this one: some people are creative, and some people aren’t. That belief is based on outdated ideas about what creativity means, where it comes from, and who gets to harness it. The truth is, creativity is a skill like any other: it can be learned.

In the same way that we teach employees how to track expenses, process invoices, and jiggle the lock just right to get into the supply closet, we can teach them how to be more creative, how to have better ideas, and how to build a culture where innovation is a natural byproduct.

In this talk, Kyle will:

  • Inspire audience members to harness your own capacity for creativity and innovation
  • Give practical tips for how to get more (and better!) ideas out of yourself and your team
  • Share the 5 things that every idea needs
  • Help you avoid common idea-killers in your organization

About the Speaker

Turning 30, artist and speaker Kyle Scheele wanted to do something unusual to mark this milestone. Instead of a birthday bash, he decided to hold a funeral to memorialize the decade of his life that was ending. Building a 16-foot Viking ship out of cardboard, he invited friends to help him set it on fire—a symbolic farewell to his 20s and all the grief, regret, and mistakes that accompanied those years. When the video of his Viking funeral went viral, it encouraged many others to let go of past hurts as well. Moved by the response he received, Kyle planned a second funeral (this time with a 30-foot cardboard Viking ship) and asked people to share the things they carried—the bad choices, disappointments, heartaches, and negative thinking that they wanted to lay to rest. He received more than 20,000 responses from around the world—stories both heartbreaking and hilarious, painful and inspiring.

Scheele's crazy ideas have been featured in the Washington Post, Fast Company, GoalCast, UpWorthy, BuzzFeed, Yahoo! and more. Videos of his projects have been viewed over 200 million times. But what’s even cooler is this: by chasing his own crazy ideas, he's inspired other people to chase theirs.



DRIVE: Using Technology and Data to Get to Victory

Julia Landauer, NASCAR 2-Time Champion and Motivational Speaker

Tuesday, April 30, 5:00 – 6:00pm

Imagine if your job success was rooted in the adrenaline of fear, and victory – and your personal safety! – were based on decisions made at over 100 miles per hour. To achieve her summits, Julia takes a different and more high stakes path. Beyond the skill and knowledge of her and her pit crew, her performance is dependent on data and technology working together. Sound familiar, HDI community?

Julia Landauer loves that racing is a STEM-centric sport, requiring athletic prowess and technological literacy to be successful. She also appreciates how our ever-evolving world requires each of us to have an understanding of Science, Technology, Engineering, and Math to truly reach our potential.

Through a personal narrative, Julia discusses integration of data and technology are at the heart of the technical support and service management profession, how understanding the biology of fear can help us approach things that scare us with confidence, and techniques for how to use technology to support innovative practices.

About the Speaker

Julia Landauer is a NASCAR driver and 2-time champion from New York City. Since making history as the first and youngest female champion in the Skip Barber Racing Series at age 14, Julia has amassed dozens of wins in many different racing series. After becoming the first woman to win a NASCAR Track Championship at Motor Mile Speedway in her division in 2015, Julia graduated to the televised NASCAR K&N Pro Series West in 2016. She became the first woman to lead a lap in the Canadian NASCAR Pinty’s Series. In 2020, Julia competed in the NASCAR Euro Series where she finished 5th, the highest for an American ever.

Julia graduated from Stanford University in 2014, earning a Bachelor of Science degree in Science, Technology, and Society. Julia has since purposefully built her brand where technology, community and racing intersect and fuse. During college Julia was a contestant on season 26 of CBS’ reality TV show SURVIVOR. It was also in college that Julia started her motivational speaking career with a TEDx talk and she is now a sought-after speaker for corporations, universities, and conferences, including Fortune’s Most Powerful Women.



Creating Human Connection and Community in the Era of Hybrid, AI, and Overwhelm

Adam Smiley Poswolsky, Workplace Belonging Expert

Wednesday, May 1, 8:30 – 10:00am

We all know that no one "Achieves New Heights" by themselves. Behind every success, there’s a team of people, a mentor, and/or someone supporting and encouraging us to be our best selves. In our remote and hybrid work world, it can be hard for team members to find this support – enabling them to be good at their jobs and feel engaged. As a belonging expert, Adam will provide practical insights for how we tackle this very real challenge.

In a lonely, nonstop, overwhelmed workplace; as time spent face-to-face has been replaced with wall-to-wall Zoom meetings, 24/7 Slack messages, and the rapid rise of AI and ChatGPT; workplace connection has withered. 43% employees don’t feel a sense of connection to their coworkers, 38% don’t trust their coworkers, and 22% don’t even have one friend at work. 70% of employees are disengaged from their jobs—with disengagement at a record high. Lonely employees are less productive and cost U.S. employers $4,000 per employee and $406 billion a year. Meanwhile, high levels of belonging can save a company $52 million a year and provide employees with greater resilience, well-being, personal and professional growth.

In this timely, inspiring, and highly actionable presentation, workplace belonging expert Smiley Poswolsky will share how we can attract and retain top talent, reignite human connection, and increase team engagement, by creating a culture of belonging for our employees—and our customers and clients. Smiley will share actionable and easy-to-implement tools for fostering team engagement, psychological safety, and supporting our teams with the common experiences of disconnection, burnout, Zoom fatigue, and anxiety about the impact of AI and ChatGPT. At the end of this presentation, your team will have an easy-to-use toolkit to reimagine a collaborative, inclusive, people-first culture, and become an industry leader in the future of work.

Key Audience Takeaways:

  • Learn 5 ways to increase workplace belonging and lead The Great Reconnection
  • The key to avoiding proximity bias and making the workplace work for all teams, whether in-person, hybrid, or remote
  • Actionable (and no-cost!) team habits and rituals to best support your teams with the challenges of burnout, disconnection, low morale, and overwhelm
  • A practical toolkit every leader, manager, and individual employee can use to build a more connected, collaborative, and engaged culture of belonging at work

About the Speaker

When companies want to increase workplace belonging, human connection, and hybrid team engagement, they call Adam ‘Smiley’ Poswolsky. Smiley is an internationally renowned keynote speaker, workplace belonging expert, and bestselling author of three books that have been translated into multiple languages, including most recently, Friendship in the Age of Loneliness.

Smiley shares industry-shaping insights and practical tools to attract and retain top talent across generations, create a culture of belonging, and engage hybrid teams, at world-class organizations like Apple, Google, Verizon, JPMorgan Chase, and the U.S. Navy. Smiley’s TED talk has been viewed 2 million times, and he has delivered 600 keynotes in front of 250,000 people in 25 countries. Smiley’s work has been featured in 100 media outlets, including Harvard Business Review, the Wall St. Journal, Fast Company, the New York Times, the New Yorker, and the World Economic Forum.



How to Overcome Challenges and be the UNSTOPPABLE You!

Alex Weber, International Keynote Speaker, Award-Winning Entertainer, and American Ninja Warrior

Thursday, May 2, 11:30 – 12:30pm

If there’s one speaker at SupportWorld Live who has literally "Achieved New Heights" professionally and personally, it’s Alex Weber. The road to his summits has not been easy. Be sure to stick around for this incredibly inspirational and motivational talk from an American Ninja Warrior, Division 1 athlete and championship coach. He will help you sew together your learnings from the week and set you on a course for achieving new heights in your career, your personal life and beyond.

What would you do if you were UNSTOPPABLE? In the fast-changing world of IT support and service management, we all face setbacks, fears, negativity, pressures, and uncertainty. But not everyone knows how to overcome these challenges, so most people will back away or give up on their goals. Not on Alex Weber’s watch! Alex gives you his award-winning system to be The Unstoppable You!

Alex Weber knows both sides. As an American Ninja Warrior, Host for NBC, acclaimed Author, and US Lacrosse Coach of the Year, Alex has reached record-breaking achievements. But with these accomplishments, he's also had to face intense pressure, hard failures, and his own limitations. It is this sincere knowledge of both sides of achieving that makes Alex one of the most impactful keynote speakers today.

In this keynote, Alex gives you his battle-tested system to achieve peak leadership & performance in the most critical moments when you need to be at your best - and when other people need you to be at your best. When other people stop, you will keep going, growing, and getting to the goals that matter most to you. This is how you win in your work, your relationships, and in your life!

About the Speaker

Alex Weber is an American Ninja Warrior, Award-Winning Leader & Entertainer positively inspiring millions to achieve breakthrough success! Not only does Alex talk the talk as an in-demand international speaker, he’s walked the walk as an elite competitor on NBC’s Emmy-nominated series American Ninja Warrior. Well, more like, leaped the leap! This wildly popular TV show has sparked a global phenomenon to the extent that hundreds of thousands of people apply, and only a few hundred are given the rare opportunity to compete. Alex is the only person to host and compete on NBC American Ninja Warrior.

Alex’s greatest passion is championing your highest potential by helping you find your Edge, because success is about more than just knowing what to do, it’s knowing how to do it.

Alex shows Top Professionals and Leaders how to bring their very best every day, and to the most high-stakes situations that can make or break your success. It's his sincere understanding of peak performance and peak challenges, mixed with inspiring stories and actionable strategies that makes Alex unforgettable and your human shot of espresso. With his contagious energy and passion, Alex shares his game-changing secrets to record-breaking success!