HDI IT Conference Pricing | HDI Information Technology Conference 2019
HDI Conference
April 7-12, 2019
Rosen Shingle Creek, Orlando | #HDIConf
Packages and Discounts

Conference Information

Sunday, Apr 7 Monday, Apr 8 Tuesday, Apr 9 Wednesday, Apr 10 Thursday, Apr 11 Friday, Apr 12
Three-Day Pre-Conference Training Classes    
  Two-Day Pre-Conference Training Classes      
    One-Day Pre-Conference Workshops      
    Main Conference & Executive Connections Functions (4pm Tues. - 12:45pm Fri.)

Conference Pricing

Super Saver* Early Bird Regular Rate Onsite Rate
through 12/14/18 12/15/18 - 2/15/19 2/16/19 - 4/5/19 4/6/19 - 4/12/19
Conference & Expo Pass $1,999.00 $1,999.00 $2,199.00 $2,399.00
Executive Connections Pass $2,399.00 $2,499.00 $2,699.00 $2,899.00
Golf Outing FREE $399.00 $399.00 $399.00
1-Day Pre-Conference Workshops FREE $399.00 $399.00 $399.00
Pre-Conference Training Varies by class. See below for pricing.
Expo Only Complimentary to qualified attendees.

*Includes a free 1-day pre-conference workshop or golf outing.

Register Online

Or Call 800.248.5667

Pre-Conference Training & Certification Pricing

Why not stretch your professional development time and dollars by getting to the event a day or two early for career boosting training? You can even get certified before the main event begins! Choose from two and three day training courses led by top experts and experienced practitioners. Just add a course to your registration package and you’re in!


Course Name Start Dates Duration Includes Certification Exam? Price
Pre-1 Support Center Director Sunday 4/7 - 4/9 3 days Yes $2,899
Pre-2 Support Center Manager Sunday 4/7 - 4/9 3 days Yes $2,299
Pre-3 Desktop Support Manager Sunday 4/7 - 4/9 3 days Yes $2,299
Pre-4 Knowledge Centered Support Sunday 4/7 - 4/9 3 days Yes $1,999
Pre-5 Support Center Team Lead Monday 4/8 - 4/9 2 days Yes $1,899
Pre-6 Service Management Optimization Monday 4/8 - 4/9 2 days No $1,899
Pre-7 Succeeding with Metrics Monday 4/8 - 4/9 2 days No $1,899
Pre-8 Incident Management Monday 4/8 - 4/9 2 days No $1,899

Expo Only Pass*

Get a free pass to the Expo Hall to meet solution providers in the technical service and support industry. Does not include access to conference sessions, or other events held outside the Expo Hall.

*Complimentary for approved attendees; must be preapproved by the event director. The HDI Conference & Expo is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the expo hall.

Available Discounts

Group Discounts - Buy More Save More!

Teamwork makes the dream work—and there’s something for every member of your support organization at HDI Conference & Expo. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy the following special offers on conference attendance:

  • Send 3 people, and the senior member will be upgraded to Executive Connections for free!
  • Send 5 people, get a 6th registration for free!

Call us at 800.248.5667 to take advantage of these offers.


Registration Policies: Cancellations, Substitutions & Changes

If you need to cancel, you may do so without penalty until Monday, February 18, 2019, after which a non-refundable $150 cancellation fee will be charged. No-shows and cancellations after Monday, March 11, 2019 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.

Can't make it to HDI Conference & Expo this year? Check out Service Management World coming this fall!