| Course Name | Start | Dates | Duration | Includes Certification Exam? | Price | HDI Member Price |
| Pre-1 |
Support Center Director |
Sunday |
4/7 - 4/9 |
3 days |
Yes |
$2,899 |
$2,799 |
| Pre-2 |
Support Center Manager |
Sunday |
4/7 - 4/9 |
3 days |
Yes |
$2,299 |
$2,199 |
| Pre-3 |
Desktop Support Manager |
Sunday |
4/7 - 4/9 |
3 days |
Yes |
$2,299 |
$2,199 |
| Pre-4 |
Knowledge Centered Support |
Sunday |
4/7 - 4/9 |
3 days |
Yes |
$1,999 |
$1,899 |
| Pre-5 |
Support Center Team Lead |
Monday |
4/8 - 4/9 |
2 days |
Yes |
$1,899 |
$1,799 |
| Pre-6 |
Service Management Optimization |
Monday |
4/8 - 4/9 |
2 days |
No |
$1,899 |
$1,799 |
| Pre-7 |
Succeeding with Metrics |
Monday |
4/8 - 4/9 |
2 days |
No |
$1,899 |
$1,799 |
| Pre-8 |
Incident Management |
Monday |
4/8 - 4/9 |
2 days |
No |
$1,899 |
$1,799 |
Expo Only Pass*
Get a free pass to the Expo Hall to meet solution providers in the technical service and support industry. Does not include access to conference sessions, or other events held outside the Expo Hall.
*Complimentary for approved attendees; must be preapproved by the event director. The HDI Conference & Expo is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the expo hall.
Available Discounts
Group Discounts - Buy More Save More!
Teamwork makes the dream work—and there’s something for every member of your support organization at HDI Conference & Expo. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy the following special offers on conference attendance:
- Send 3 people, and the senior member will be upgraded to Executive Connections for free!
- Send 5 people, get a 6th registration for free!
Call us at 800.248.5667 to take advantage of these offers.
Membership Discounts
Current HDI Members: HDI Members whose membership has not expired receive a $200 discount on their HDI Conference & Expo registration and a $100 discount on their pre-conference training registration. These discounts will be automatically applied to your registration during the registration process. If it is not, please contact our customer care team at: 800-248-5667.
Local Chapter Members: Current Local Chapter Members who have paid for a local chapter membership receive a $150 discount on their HDI Conference & Expo registration and a 5% discount on their pre-conference training registration. Please contact your local chapter to secure the registration code for these discounts. Note that your local chapter will receive $50 for every HDI Conference & Expo registrant aligned with its local chapter discount code and another $50 for every pre-conference training registrant aligned with its local chapter discount code.
Registration Policies: Cancellations, Substitutions & Changes
If you need to cancel, you may do so without penalty until Monday, February 18, 2019, after which a non-refundable $150 cancellation fee will be charged. No-shows and cancellations after Monday, March 11, 2019 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.
Can't make it to HDI Conference & Expo this year? Check out Service Management World coming this fall!