Conference Information
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday |
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| Certification Bundles (Executive, Manager or Team Lead Certification + Conference) |
| Certification Training Only |
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Topic-Based Training Only |
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Premium Conference Package |
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Standard Conference Package; Executive Connections Upgrade |
Conference Pricing
| Package | Includes | Super Saver (Through 12/20/19) | Early Bird (12/21/19-2/28/20) | Regular Rate (2/29/20-4/20/20) | Onsite Rate (4/21/20-4/24/20 |
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| Premium Conference |
Main Conference + One-Day workshop (Tues) |
$1,999 |
$2,399 |
$2,599 |
$2,799 |
| Standard Conference |
Includes Main Conference Only |
$1,999 |
$1,999 |
$2,199 |
$2,399 |
| Executive Connections Upgrade: +$500 (Open to Director+ professionals) |
Executive Connections is your opportunity to join forces with senior leaders who speak your language, know your business, and get your problems, in a collaborative, targeted, and exclusive environment. Featuring strategic content, insights from peers, and meaningful networking, Executive Connections will take your conference experience to another level.
Bundled Pricing: Certification Training + Conference – MAXIMUM VALUE!
| Package | Includes | Super Saver (Through 12/20/19) | Early Bird (12/21/19-2/28/20) | Regular Rate (2/29/20-4/20/20) | Onsite Rate (4/21/20-4/24/20 |
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| Certified Executive |
Includes 3-day Director certification course + Conference with FREE Executive Connections Upgrade |
$4,798 |
$4,898 |
$5,098 |
$5,298 |
| Certified Manager |
Includes Manager 3-day certification course (Desktop Support or Support Center) + standard conference |
$4,198 |
$4,298 |
$4,498 |
$4,698 |
| Certified KCS |
Includes 3-day KCS certification course + standard conference |
$3,898 |
$3,998 |
$4,198 |
$4,398 |
| Certified Team Lead |
Includes 3-day Team Lead certification course + standard conference |
$3,798 |
$3,898 |
$4,098 |
$4,298 |
Preconference Training Only
| Package | Includes | Super Saver (Through 12/20/19) | Early Bird (12/21/19-2/28/20) | Regular Rate (2/29/20-4/20/20) | Onsite Rate (4/21/20-4/24/20 |
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| Support Center Director |
Includes 3-day Director certification course |
$2,799 |
$2,899 |
$2,899 |
$2,899 |
| Manager (Support Center OR Desktop) |
Includes Manager 3-day certification course (Desktop Support or Support Center) |
$2,199 |
$2,299 |
$2,299 |
$2,299 |
| KCS |
Includes 3-day KCS certification course |
$1,899 |
$1,999 |
$1,999 |
$1,999 |
| Support Center Team Lead |
Includes 3-day Team Lead certification course |
$1,799 |
$1,899 |
$1,899 |
$1,899 |
Expo Only Pass*
Get a free pass to the Expo Hall to meet solution providers in the technical service and support industry. Does not include access to conference sessions, or other events held outside the Expo Hall.
*Complimentary for approved attendees; must be preapproved by the event director. The HDI Conference & Expo is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the expo hall.
Available Discounts
Group Discounts - Buy More Save More!
Teamwork makes the dream work—and there’s something for every member of your support organization at SupportWorld Live. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy the following special offers on conference attendance:
- Send 3 people, and the senior member will be upgraded to Executive Connections for free!
- Send 5 people, get a 6th registration for free!
Call us at 800.248.5667 to take advantage of these offers.
Registration Policies: Cancellations, Substitutions & Changes
If you need to cancel, you may do so without penalty until Sunday, March 1, 2020, after which a non refundable $150 cancellation fee will be charged. No-shows and cancellations after Sunday, March 22, 2020 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.
Can't make it to SupportWorld Live this year? Check out Service Management World coming this fall!