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Savings end soon! Register by Dec. 20 to save up to $800.

Conference Information

SundayMondayTuesdayWednesdayThursdayFriday
Certification Bundles (Executive, Manager or Team Lead Certification + Conference)
Certification Training Only
Topic-Based Training Only
Premium Conference Package
Standard Conference Package; Executive Connections Upgrade

Conference Pricing

PackageIncludesSuper Saver (Through 12/20/19)Early Bird (12/21/19-2/28/20)Regular Rate (2/29/20-4/20/20)Onsite Rate (4/21/20-4/24/20
Premium Conference Main Conference + One-Day workshop (Tues) $1,999 $2,399 $2,599 $2,799
Standard Conference Includes Main Conference Only $1,999 $1,999 $2,199 $2,399
Executive Connections Upgrade: +$500 (Exclusive to Directors and above)

Executive Connections is your opportunity to join forces with senior leaders who speak your language, know your business, and get your problems, in a collaborative, targeted, and exclusive environment. Featuring strategic content, insights from peers, and meaningful networking, Executive Connections will take your conference experience to another level.




Bundled Pricing: Certification Training + Conference – MAXIMUM VALUE!

PackageIncludesSuper Saver (Through 12/20/19)Early Bird (12/21/19-2/28/20)Regular Rate (2/29/20-4/20/20)Onsite Rate (4/21/20-4/24/20
Certified Executive Includes 3-day Director certification course + Conference with FREE Executive Connections Upgrade $4,798 $4,898 $5,098 $5,298
Certified Manager Includes Manager 3-day certification course (Desktop Support or Support Center) + standard conference $4,198 $4,298 $4,498 $4,698
Certified KCS Includes 3-day KCS certification course + standard conference $3,898 $3,998 $4,198 $4,398
Certified Team Lead Includes 3-day Team Lead certification course + standard conference $3,798 $3,898 $4,098 $4,298


Preconference Training Only

PackageIncludesSuper Saver (Through 12/20/19)Early Bird (12/21/19-2/28/20)Regular Rate (2/29/20-4/20/20)Onsite Rate (4/21/20-4/24/20
Support Center Director Includes 3-day Director certification course $2,799 $2,899 $2,899 $2,899
Manager (Support Center OR Desktop) Includes Manager 3-day certification course (Desktop Support or Support Center) $2,199 $2,299 $2,299 $2,299
KCS Includes 3-day KCS certification course $1,899 $1,999 $1,999 $1,999
Support Center Team Lead Includes 3-day Team Lead certification course $1,799 $1,899 $1,899 $1,899


Expo Only Pass*

Get a free pass to the Expo Hall to meet solution providers in the technical service and support industry. Does not include access to conference sessions, or other events held outside the Expo Hall. Contact us at [email protected] to learn more.

*Complimentary for approved attendees; must be preapproved by the event director. The HDI Conference & Expo is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the expo hall.

Available Discounts

Group Discounts - Buy More Save More!

Teamwork makes the dream work—and there’s something for every member of your support organization at SupportWorld Live. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy the following special offers on conference attendance:

  • Send 3 people, and the senior member will be upgraded to Executive Connections for free!
  • Send 5 people, get a 6th registration for free!

Call us at 800.248.5667 to take advantage of these offers.


Registration Policies: Cancellations, Substitutions & Changes

If you need to cancel, you may do so without penalty until Sunday, March 1, 2020, after which a non refundable $150 cancellation fee will be charged. No-shows and cancellations after Sunday, March 22, 2020 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.

Can't make it to SupportWorld Live this year? Check out Service Management World coming this fall!