Learning Tracks | SupportWorld Live

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Learning Tracks

The SupportWorld Live programming team took all the challenges you’re facing today and set out to meticulously create an educational program that addresses each and every one of them. The result is a convergence of ideas, strategies, tactics, and case studies that will empower your support and service management team. The educational program features five learning tracks that will not only tell you how it’s done, but show you how to do it.

This year’s tracks include:

Leading World-Class Teams

The sessions in this track deliver strategic guidance for building and leading a rock-solid culture. Learn best practices for connecting a global, hybrid team, being a transformational leader, creating a culture and workplace that prioritizes diversity, equity, and inclusion, and unlocking your team’s potential. 

Modernizing Service Management

From change management to experience management, cybersecurity to robotics and AI, process improvement to process automation, the sessions in this track hold the keys to modernizing your organization’s service management practices. Learn how to power up your organization with forward-thinking approaches to generative AI, knowledge management, swarming, self-service, digital transformation, frameworks and much more.

Optimizing the Support Organization

The sessions in this track dive into the concepts and best practices that promote process improvement and operational efficiency and effectiveness. Learn how to optimize day-to-day operations and implement new strategies, all while maintaining your focus on quality, value, and continuous service improvement.

Achieving Service Excellence

This track features real-world case studies that take a deep dive into the elements of strategic service and support in action, including managing support as a business, consolidating and optimizing operations, innovating rapidly and effectively, and building strategic relationships with internal stakeholders, as well as solution and service providers.

Evolving the Customer and Employee Experience

This track takes a deep dive into the true impact of exceptional experience management, covering everything from transforming the employee experience to differentiating the customer experience. Delivering innovative approaches to elevating both, learn about the best practices, strategies, philosophies, and methodologies to engage your customers, employees, and stakeholders throughout the organization.