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Media Registration Information

Welcome to the Support World Live Media Center. Here you will find helpful information to guide you through the press registration process.

Required Credentials for a Media Pass

  • To qualify for a complimentary media pass, applicants must cover the service management and technical support industry on a regular basis and present bylined articles or reports published within the past three months.
  • Publishers, sales, marketing/PR professionals and other non-media titles will not be accepted.

 

Print Journalists

  • Reporters from trade/business publications, newspapers and wire services must provide bylined articles published within the past three months.
  • Outlets must contain original news content beyond links, forums, and reader contributions.

 

Freelance Journalists

  • A letter from a publisher, editor, or producer (on their letterhead) stating that you are covering Support World Live 2020 on assignment.
  • A bylined service management and technical support industry-related article from your publication (above) written by you and published within the past three months (the copy must clearly show the name of the publication and your byline).

 

Online Media

  • Bloggers must cover the service management and technical support industry on a regular basis and have covered the market within three months of requesting a media badge.
  • Blogs must contain original, dated, industry-related news content above and beyond links, forums, and reader contributions.
  • Social media pages (Facebook, Twitter, Instagram, etc.) will not be considered as eligible online media.

 

Broadcast Journalists & Photographers

  • A letter from a publisher, editor, or producer (on their letterhead) stating that you are covering Support World Live 2020 on assignment.

 

Industry Analysts

  • A recent report or bulletin on service management and technical support with your byline written within the past three months.

 

Questions?
The HDI PR team can be reached via email at [email protected].