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What is SupportWorld Live?

Formerly HDI Conference & Expo. Now SupportWorld Live. Brand new name. Same great event!

Through the years, HDI’s renowned SupportWorld newsletter has amassed a loyal and dedicated following. With our new name, now it’s come to life...manifesting as a highly-anticipated industry event that will show you what thousands of service and support pros already know: SupportWorld makes you better.

Better practitioners. Better strategists. Better leaders. Best service and support event.

What's new and in it for you in 2020?

  • ACTIONABLE EDUCATION : Keynotes by inspiring experts that range from the Blue Man Group to proven executives to acclaimed authors to a hypnotist...Case studies from top global brands like Wendy’s, Navy Federal Credit Union, Home Depot and more...and tracks that span CX to service management strategies to support center innovation.
  • SUPPORTIVE COMMUNITY : If it’s one thing HDI is known for it, it’s supporting the vibrant service and support community year-round. SupportWolrd Live is a LIVE celebration of this connectedness where we help you quickly match up with like-minded souls, recognize excellence through our industry awards program and enable you to give back to the local community through our Evals4Education program.
  • UNMATCHED NETWORKING : Conferences can be tough to meet people and find your ‘squad’ quickly. HDI designs quick ways for you to make connections. Are you an executive seeking high level, strategic insights? WE GOT YOU. Are you in Healthcare? Financial services? Higher education? Whatever the industry, we’ll connect you with people in the same boat. WE GOT YOU. Even if it means taking you on the road via a Fun Run – we’ll get you ‘meeting and greeting’ before you know it! WE GOT YOU!
  • AND DON’T FORGET THE F-U-N ! From the Blue Man Group to a 70s themed conference party at the renowned Hakkasan night club to live music at the general session and chances to win money and prizes (it is Vegas after all!), HDI never forgets the FUN FACTOR.

SupportWorld Live is an experience you’ll never forget – take it from our attendees!

“The annual HDI conference is the perfect blend of learning, inspiration, and fun.” -Jarrod Sandel, Michigan Medicine

“HDI conferences should be a requirement at every company to ensure the appropriate growth of their employees and leaders.” -Marcelo LaRosa, Express Scripts/Cigna

“Attending the HDI conference was one of the highlights of my long service career. It has earned its place as a ‘must-attend’!” -Son Nguyen, Rollins College

“This conference should be a mandatory yearly event for all management teams!” -Suzanne Longmire, Public Consulting Group

Bottom line: SWL is where smarter service starts and better business begins.

Hundreds of sessions, case studies, workshops, and panel discussions complement an expo hall loaded with today’s top technologies and solutions. And it all leads you to better business outcomes.