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Innovative and Immersive, SupportWorld Live: A Digital Experience is More Than A Virtual Event

Each year, HDI unites the global IT service and support community for an epic conference & expo to share best practices, network, overcome similar challenges, and celebrate success. In 2020, we've combined all the elements you've come to love from HDI Events with an innovative and intuitive digital platform that will be unlike any other virtual event you may have encountered before.

Register now and get access to an experience that will inform and inspire you to deliver smarter service and better business, no matter the circumstances. 

Timely and Inspiring Keynotes

Greg Verdino HDI

Navigate the Path Forward in the Age of the Unexpected

In his SupportWorld Live keynote, business futurist and digital transformation expert Greg Verdino will explore how the new normal we’re living through today will usher in wave after wave of disruption in technology, the economy and society. He will discuss how these changes force us to reimagine work, reinvent business, and rethink how our own organizations prepare for and respond to digital change. And he will highlight the outsized opportunity support center and service team leaders have to deliver the stability, certainty, excellence and innovation their companies and their customers need in order to thrive in an age when everything is unexpected.

Sara Ross HDI

Build Emotional Vitality to Thrive Through Crisis

When there’s no playbook, being tasked with leading teams virtually, determining how to bring people back to work safely, supporting those still working from home, and making decisions about the future of the business is a heavy burden!Managing stress and energy, while creating environments for others to do the same is perhaps more important today than ever. Those best meeting the challenges are recognizing the power of Emotional Vitality, which is the combination of emotional intelligence and energy management.

Conference Sessions and Training for Smarter Service, Better Business

A Program Designed to Help You Power Through Challenges and Accomplish Your Goals

From essential topics such as customer experience and continual process improvement to the new realities on employee engagement, support models and leadership, our sessions cover a range of focus areas and topics to give you actionable insights for present challenges and long-term goals.

 SupportWorld Education

Be Trained and Certified by Experts Who Can Help You Get It Done

With training guided by Support and Service Management Consultants who provide expert instruction based on years of real-world, in-the-trenches experience, our goal is take what you've learned and apply it to your environment immediately. View our pre-conference training courses here.

Network and Connect in Ways That Defy Physical Boundaries

AI-fueled matchmaking with attendees, sessions and exhibitors

Share what insights you want and who you want to meet; we'll take care of the rest. With AI-powereed capabilities, you'll receive personalized recommendations that take the guesswork and time out of finding the insights and connections you seek to deliver smarter service and better business.

Networking that Goes Beyond Clicking "Connect"

With more live and interactive ways to connect with fellow attendees before and during the event, you get more networking value out of Supportworld Live: A Digital Experience than most typical virtual events. From pre-event roundtables to video discussion groups, happy hours, and more, become a part of the HDI Community to make lasting connections.

Your conference registration to SupportWorld Live: A Digital Experience also gives you access to:

  • Topic based tracks of concurrent conference programming
  • Video discussion groups and happy hours based on industry or topic area
  • Exposure to the latest products and services from exhibitors and sponsors
  • Everyone’s favorite event host, Kirk Weisler
  • Inspiring industry awards
  • Music from the HDI House Band, Patrick and the LVB
  • Mindfulness breaks
  • Games, giveaways and prizes
  • $5 donation for every registration to one of four timely charitable organizations
  • And so much more!

HDI knows how much this community values the energy, inspiration, knowledge and networking our events deliver for you. We hope you’ll join us virtually until we can safely meet again in person.

A variety of pass options are available for SupportWorld Live: A Digital Experience.


The Following Sponsors Make This Event Possible