Customer experience (CX) should be a priority for all parts of your business. To be sure your CX program is optimized to sustain continued growth and improvement, it’s essential that you stay ahead of the latest trends and innovations in customer experience. So, how well is your tech support team keeping up with customers’ ever-evolving demands and business needs? Does your IT department work cross-functionally in an effort to deliver world-class support that ultimately improves how your customers interact with and perceive your organization’s brand?
This track takes a deep dive into the true impact of a exceptional customer experience. You’ll walk away invigorated, with a fresh action plan for designing and implementing new and innovative CX approaches to providing support, streamlining the feedback process, and using the results to tell a compelling story that engages customers, executives, and stakeholders.