Optimizing-the-Support-Organization

CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

April 27 - May 2, 2024
Colorado Convention Center
Denver, CO

Learning Tracks

Solution Spotlight Solution Spotlight
Networking Networking
Maximizing Performance Maximizing Performance
Optimizing the Support Organization Optimizing the Support Organization
Pursuing Service Excellence Pursuing Service Excellence
Building and Leading a World-Class Culture Building and Leading a World-Class Culture
Revolutionizing the Customer Experience Revolutionizing the Customer Experience

Optimizing the Support Organization

The sessions in this track dive into the concepts and best practices that promote process improvement and operational efficiency and effectiveness. Learn how to optimize day-to-day operations and implement new strategies, while maintaining your focus on quality assurance and continuous service improvement.

Sessions

Breakfast Briefing: How to Write a Quickstart Guide: The Customer-Friendly Alternative to the 75-page Manual No One Reads
Session 104: Taking Desktop Support to the Next Level at Emory Healthcare
Session 205: BOOM Goes the Incident!
Session 304: Debating Data: The Role of FCR in the 21st-Century Support Organization
Session 605: Why Surveys Stink, and Practical Ways to Fix Them
Session 802: But How Do I Shift Left?
Session 504: Debating Data: The Role of CSAT in the 21st-Century Support Organization
Session 507: What About Desktop?: A Case Study on Field Support at Boston University
Session 702: When, Not If: Lessons in Cyber-Security
Session 802: Agile Metrics to Turbocharge Service Delivery and Customer Satisfaction

Sponsors