Talking-Technology

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April 27 - May 2, 2024
Colorado Convention Center
Denver, CO

Learning Tracks

Solution Spotlight Solution Spotlight
Networking Networking
Maximizing Performance Maximizing Performance
Optimizing the Support Organization Optimizing the Support Organization
Pursuing Service Excellence Pursuing Service Excellence
Building and Leading a World-Class Culture Building and Leading a World-Class Culture
Revolutionizing the Customer Experience Revolutionizing the Customer Experience

Talking Technology

The sessions in this track cover emerging innovations in the ever-changing technology landscape. Take a deep dive into the tools and best practices that are supporting the expansion of service management, automation and artificial intelligence, cybersecurity, and more.

Sessions

Session 208: Innovating in ITSM: A Mad Scientist's Perspective on Continual Process Improvement
Session 110: Reaching for the Sky: IT Support Transitions to the Cloud
Session 207: AI Comes to ITSM: Service Desk Apocalypse or Renaissance?
Session 307: The Business of Chatbots: Creating Customer Service and Reducing Costs
Session 308: There's Gold in the Sea: Capturing Value Through Business Intelligence
Session 608: Ask the Experts: Tech
Session 706: How AI Improved Employee Satisfaction for Two Global Brands
Session 505: Executive Session: Incident Management: Strategies for Successful Implementation	 		 																

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