Modernizing-Service-Management

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April 27 - May 2, 2024
Colorado Convention Center
Denver, CO

Learning Tracks

Solution Spotlight Solution Spotlight
Networking Networking
Maximizing Performance Maximizing Performance
Optimizing the Support Organization Optimizing the Support Organization
Pursuing Service Excellence Pursuing Service Excellence
Building and Leading a World-Class Culture Building and Leading a World-Class Culture
Revolutionizing the Customer Experience Revolutionizing the Customer Experience

Modernizing Service Management

Learn various techniques from industry experts who will share their experiences on how to modernize service management, from recent developments in ITIL to chatbots, knowledge management to incident response, chatbots and self-help to configuration management, enterprise service management, and more.

Sessions

Road Trip!: Destination, Change Management
Session 105: ITIL 4: What's All the Fuss?
Session 106: Top 10 Reasons Why Knowledge Management Initiatives Fail (and How to Avoid Them
Session 206: Code BCP: A Real-Life Lesson in Business Continuity Planning
Session 107: Driving True Business Value Through Service Management
Changing Change: The Importance of Holistic Process Improvement
Session 307: What's Next for ITSM: 2020 and Beyond
Session 405: Service Desk Agility: Is That a Thing?
Session 407: Ask the Experts: Service Management
Session 406: The Executive View: The CIO's Perspective on IT Service Management
Knowledge is Key to Implementing a Successful BOT Strategy
Session 508: Rethink Incident Response to Increase Visibility and Accountability
Session 306: Shifting from Task-Oriented to Value-Driven Service Management: A Case Study in Change
Session 305: Using ITIL 4 to Create, Deliver, and Support Services
Session 704: Defining "Good" for IT Ecosystem Event Monitoring
Session 804: Using Agile to Support Continual Improvement

Sponsors