Pre-Conference Training
Earn Certification Before The Main Event Begins
Attend pre-conference, multi-day training as a stand-alone course or as a complement to your conference package. Opportunities to take HDI's training courses live and in-person only happen at our events, so this is your chance to meet face-to-face with instructors, make new contacts, and optimize your professional development investments by engaging in HDI Service & Support World at the same time.
Training courses have limited space, and pre-registration is required. Register early to reserve your spot!
Pre-Conference Training Course Options
HDI Support Center Director
- Price: $3,149
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
HDI Support Center Manager
- Price: $2,499
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
ITIL® 4 Foundation - Accredited
- Price: $2,499
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
AI in the Support Organization
- Price: $2,099
- Dates: May 4-5, 2026
- Includes Certification Exam: Yes
Training the World’s Leading Service Management Organizations
We take pride in supporting some of the most successful support and service management organizations across the globe. Through our pre-conference training, we’ve had the privilege of working with professionals from industry-leading companies who trust HDI to elevate their teams and drive excellence in IT support and service management.