About Us
About HDI Service & Support World
Your People. Your Community. Your Time to Shine.
You're the one who keeps things running, solves the impossible, and somehow makes it all look easy. (We see you.)
HDI Service & Support World is the annual conference and expo where IT service management and technical support professionals come together to level up their skills, explore new technologies, swap ideas, and connect with people who get it.
Hosted by HDI, the community behind IT service and support professionals for more than 35 years, this is where big ideas meet real-world know-how. No vendor agenda. No fluff. Just practical insights, fresh perspectives, and a whole lot of people cheering you on.
Powered by HDI. Built for You.
The conference lasts a few days. Your community? That's year-round.
HDI is more than the organization behind HDI Service & Support World. It's a community of IT service and support pros who share your challenges, celebrate your wins, and help you tackle whatever comes next. Need to sharpen your skills? Grow your career? Take your team's performance to the next level? HDI has your back.
Training & Certification
New skills. New credentials. New possibilities. Build the expertise and confidence to make your next big move.
Consulting
Big challenges call for smart solutions. Tap into expert guidance to strengthen your team, streamline operations, and get results.
Events & Community
Your kind of people. Your kind of conversations. Connect, collaborate, and geek out with fellow IT pros who speak your language.
Research & Resources
Stay curious. Stay sharp. Stay ahead. Get the insights, trends, and practical know-how to keep raising the bar.
Find Your People. Right in Your Backyard.
Because even IT heroes need a crew.
Your professional network shouldn't disappear when the conference lights go down. HDI local chapters bring IT service and support pros together in communities across the country to trade ideas, talk shop, and learn from people who know exactly what you're dealing with.
Compare notes. Share a win. Find a solution to that problem that's been driving you nuts. Or just enjoy being in a room where everyone understands what ITSM means without Googling it.
Your next great connection might be closer than you think.
Need to Reach Us?
Questions about HDI Service & Support World? We've got you.