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HDI Service & Support World
April 25-29, 2027
Caesars PalaceLas Vegas, NV
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Plan Your Week

Schedule At A Glance

Make the most of your week in Vegas. HDI Service & Support World 2027 takes over Caesars Palace April 25–29. Pre-conference training kicks things off on Sunday, April 25, with the main conference getting underway Tuesday afternoon, April 27. Whether you're coming for hands-on training, fresh ideas, or connections with your IT service and support community, here's how your week comes together.

HDI Service & Support World 2027 schedule overview showing pre-conference training and main conference dates.

Your Week, Day by Day

Planning your trip to HDI Service & Support World 2027? Here's a closer look at what's happening each day, from pre-conference training and registration to conference sessions and expo hall hours. Use this detailed schedule to make sure you're in Las Vegas for everything you want to experience.

All times are Pacific Time (PT)

Sunday, April 25

  • 7:30am - 9:00am Onsite Registration Open (Pre-Conference Training Students Only)
  • 8:30am - 5:00pm Pre-Conference Training Courses (3-Day Training Classes Begin)

Monday, April 26

  • 7:30am - 9:00am Onsite Registration Open (Pre-Conference Training Students Only)
  • 8:30am - 5:00pm Pre-Conference Training Courses (2-Day Training Classes Begin)

Tuesday, April 27

  • 7:30am - 6:30pm Onsite Registration Open
  • 8:30am - 3:45pm Pre-Conference Training Courses
  • 8:30am - 3:45pm 1-Day Workshops for Premier Passholders
  • 4:00pm - 5:00pm Opening General Session & Keynote Address
  • 5:00pm - 7:00pm Welcome Reception and Expo Hall Open

Wednesday, April 28

  • 7:30am - 6:00pm Onsite Registration Open
  • 8:00am - 9:30am General Session & Keynote Address
  • 9:45am - 4:45pm Conference Sessions
  • 1:00pm - 6:00pm Expo Hall Open (Networking Reception begins at 4:45pm in the Expo Hall)
  • 7:00pm - 10:00pm Conference Party

Thursday, April 29

  • 7:30am - 12:00pm Onsite Registration Open
  • 8:00am - 9:30am General Session & Keynote Address
  • 9:45am - 5:00pm Conference Sessions
  • 1:00pm - 4:00pm Expo Hall Open (Passport to Prizes Giveaway is at 3:30pm at the Solution Spotlight Theater)

All activities conclude at 5:00pm on Thursday, April 29, 2027.

Schedule subject to change.

SEE FULL CONFERENCE AGENDA