Frequently Asked Questions
When, Where & How
When is HDI Service & Support World?
HDI Service & Support World will take place May 3-7, 2026.
Where will HDI Service & Support World be held?
HDI Service & Support World takes place at Caesars Palace in Las Vegas, NV.
When and where can I pick up my HDI Service & Support World badge?
Onsite Registration is located is located in the Convention Center Area of the Venue.
Registration Hours
Sunday, May 3: 7:30am - 9:00am (Pre-Conference Training Only)
Monday, May 4: 7:30am - 5:00pm (Pre-Conference Training Only)
Tuesday, May 5: 7:30am - 6:30pm
Wednesday, May 6: 7:30am - 6:00pm
Thursday, May 7: 7:30am - 12:00pm
How much does it cost to attend HDI Service & Support World?
Please see our Passes & Pricing page to find pass details and pricing.
How do I book a hotel for HDI Service & Support World?
Please see our Hotel & Travel page for hotel options.
Event App
How do I access the HDI Service & Support World event app?
To download the app, search for "Informa Connect Tech Events" in your app store (Or, you can find it here for App Store for iPhone or Google Play) or scan the QR code with your phone. Please sign into the app with the same email used when you registered.
Additional FAQs
Does HDI Service & Support World have a code of conduct?
Yes. HDI Service & Support World is committed to providing a friendly, safe, and welcoming environment for all, regardless of gender identity, sexual orientation, disability, ethnicity, or religion. The HDI Service & Support World Code of Conduct outlines expectations for participant behavior and consequences for unacceptable behavior.
How can I request assistance in accordance with the Americans with Disabilities Act?
If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference and/or expo, please contact Zach Holback at zachary.holback@informa.com.
Is there an age limit at HDI Service & Support World?
Yes. Due to safety concern, no one under the age of 18 (including infants in strollers) will be permitted on the premises at the event.
What are the filming and recording guidelines?
Legitimate news media with approved credentials and media badges whose only intention is to gather film clips for a newscast can receive special clearance to film onsite, with restrictions.
Please note that there are limitations (even for media badge holders) for filming or recording at HDI Service & Support World, and filming or recording of HDI Service & Support World content/sessions is strictly prohibited.
HDI Service & Support World reserves the right to approve all filming and recording within the event. For more information, please contact HDIEventMarketing@informa.com.