Frequently Asked Questions

If you're responsible for delivering, leading, or improving IT service and support, you're in the right place. HDI Service & Support World is designed for service desk professionals, IT support analysts, managers, directors, ITSM practitioners, customer experience leaders, and executives looking to improve service, develop their teams, and stay ahead of what's next.

Whether you're solving frontline support challenges or shaping enterprise service strategy, you'll find sessions, networking opportunities, and practical ideas you can take back to work.

HDI Service & Support World is built around independent education, not sales pitches.

Our conference brings together experienced practitioners, industry experts, and leading solution providers, giving you balanced perspectives, real-world case studies, and actionable strategies you can apply regardless of the tools your organization uses.

You'll leave with practical knowledge, new connections, and ideas you can put into action, not just product demos.

Absolutely.

Every year, thousands of IT professionals attend HDI Service & Support World for the first time. From our Newcomers Orientation to networking events, Community Corner, and welcoming HDI community, you'll find plenty of opportunities to connect with peers who understand the challenges you face every day.

You'll arrive as an attendee and leave feeling like part of the community.

Practical ideas you can use immediately.

Attendees leave with new strategies for improving IT service delivery, AI adoption, leadership, customer experience, service management, and support operations, along with valuable peer connections and fresh perspectives that continue long after the conference ends.

Yes.

If your schedule doesn't allow for the full conference, our Discovery Pass lets you experience a full day of HDI Service & Support World, including keynote presentations, breakout sessions, networking opportunities, and the Expo Hall.

Yes, and many organizations do.

Bringing your team allows everyone to divide and conquer across different sessions, compare notes afterward, and return with ideas that can be implemented across your organization. Groups of three or more attendees also qualify for discounted group pricing.

HDI Service & Support World is an investment in your team's success.

Our conference is designed to help IT professionals solve real service challenges, discover proven best practices, build leadership skills, and connect with peers facing similar issues. We also offer resources to help you demonstrate the value of attending and build a business case for approval.

HDI Service & Support World takes place April 25-29, 2027.

Pre-conference training is offered April 25-27, followed by the main conference beginning the evening of April 27 through April 29.

HDI Service & Support World takes place at Caesars Palace in Las Vegas, Nevada.

The venue places you in the heart of the Las Vegas Strip, within walking distance of world-class dining, entertainment, and attractions while providing everything you need for an outstanding conference experience.

HDI Service & Support World offers several pass options to fit your goals and budget, including:

• Premium Learning Pass

• Premier Conference Pass

• Core Conference Pass

• Discovery Pass

• Expo Hall Pass

• Pre-Conference Training

Visit our Passes & Pricing page to compare pass options and current pricing.

Your included benefits depend on the pass you purchase.

Conference passes include access to keynote presentations, educational sessions, networking events, the Expo Hall, meals during designated conference hours, and more. Some passes also include pre-conference training and certification opportunities.

See our Passes & Pricing page for a full comparison.

Yes. If you'd like to change your registration or upgrade your pass before the event, please contact our registration team and they'll be happy to help.

Onsite Registration is located in the Convention Center area of Caesars Palace.

Sunday, April 25: 7:30 AM – 9:00 AM (Training attendees)

Monday, April 26: 7:30 AM – 5:00 PM (Training attendees)

Tuesday, April 27: 7:30 AM – 6:30 PM

Wednesday, April 28: 7:30 AM – 6:00 PM

Thursday, April 29: 7:30 AM – Noon

We recommend staying at Caesars Palace to make the most of your conference experience.

HDI Service & Support World offers a discounted hotel room block while availability lasts. Visit our Hotel & Travel page for reservation information, travel tips, and important booking deadlines.

Business casual is recommended throughout the conference.

Las Vegas temperatures can vary, and meeting rooms are often cool, so bringing a light sweater or jacket is always a smart idea.

Yes.

Parking is available at Caesars Palace. Current rates and parking information can be found on the hotel's website.

Yes.

The HDI Service & Support World event app helps you build your schedule, browse sessions, view speakers, navigate the venue, receive event updates, and connect with fellow attendees.

Download Informa Connect Tech Events from the Apple App Store or Google Play and sign in using the same email address you used to register.

Definitely.

Networking is one of the biggest reasons attendees return year after year. Connect with peers during networking receptions, meals, Community Corner activities, the Expo Hall, speed networking sessions, and informal conversations throughout the week.

Yes. Digital recordings are available for purchase if you'd like to revisit your favorite sessions or catch ones you couldn't attend.

Recordings are $124.99 and can be added when you register for the conference. If you decide later, you can also purchase them onsite by visiting the HDI Service & Support World Bookstore.

Most conference passes include meals and refreshments during designated conference hours. Your specific inclusions depend on your registration type.

Absolutely.

HDI Service & Support World is committed to creating a welcoming, respectful, and inclusive environment where every attendee can learn, connect, and grow.

Our Code of Conduct outlines expected behavior and helps ensure a positive experience for everyone.

If you require auxiliary aids, interpreters, or other reasonable accommodations, please contact us before the event so we can help make your experience successful.

Yes.

Because this is a professional event (and a lot of expensive technology), attendees must be 18 or older.

To protect speakers, attendees, and conference content, filming and recording educational sessions is prohibited unless specifically authorized by HDI Service & Support World.

Approved members of the media may receive limited filming access with advance approval.

If you have questions about photography or media access, please contact our event team.