HDI Awards
Celebrate the Teams Raising the Bar for IT Service & Support
Recognition isn't just nice to have. It's proof that your team is setting the standard others aspire to.
The HDI Global Service & Support Awards celebrate the people, teams, and organizations transforming IT service management, technical support, customer experience, and leadership. Every year, winners are recognized live on stage at HDI Service & Support World in front of the industry's biggest community of peers.
Presented Live at HDI Service & Support World
Every year, the IT community comes together at HDI Service & Support World to celebrate the newest class of HDI Global Service & Support Award winners.
It's one of the most inspiring moments of the conference, because behind every award is a team that refused to settle for "good enough."
Whether you're cheering from the audience or walking across the stage, it's a reminder of what's possible.
What Are the HDI Global Service & Support Awards?
Great IT deserves great recognition. From standout individuals to groundbreaking organizations, the HDI Global Service & Support Awards celebrate excellence across the IT service and support profession.
Individual Awards
Recognize outstanding IT support professionals and leaders who make a difference every day.
Best Service and Support Analyst
Best Team Lead
Best Service and Support Technician
Best Service and Support Manager
Team Awards
Celebrate the teams that deliver exceptional IT service, customer experiences, and operational excellence.
Best Service and Support Organization
Best Service and Support Culture
Innovation & Transformation Awards
Honor organizations driving meaningful change through innovation, continuous improvement, and modern service strategies.
Best Customer Experience
Best Use of AI
Best Change Initiative
Best Service Improvement Initiative
Leadership & Legacy
Celebrate individuals whose leadership and lasting contributions have shaped the IT service and support profession.
Best Officer of the Year
Lifetime Achievement Award
Think Your Team Could Be Next?
Recognition Starts Here.
Today's audience members are tomorrow's award winners. If your team is doing incredible work (even if you're not ready to apply today) we'd love to keep you in the loop.
Join our interest list to receive:
Award program updates
Nomination announcements
Application deadlines
Tips for preparing a strong submission
Every legendary support team started with someone willing to raise their hand. Will yours be next?