Passes and Prices
Invest in Your Future Self
Every conference wants a spot in your budget. We think the real question is: which one will help you create the biggest impact when you get back to work?
HDI Service & Support World isn’t about collecting another conference badge. It’s about gaining the skills, connections, and insights that help you solve bigger problems, lead with confidence, and make a greater impact.
The question isn’t what this costs.
The question is: what’s the cost of standing still?
Choose the pass that’s right for you and get ready to level up.
Find Your Perfect Pass
Core Plus Conference Pass
Super Saver Price: $2,899
(FREE Workshop Upgrade! Use code WORKSHOP to get Core Plus for the price of Core. Ends Jan. 22.)
The pass most attendees choose for a reason. Start with a deep-dive workshop, then unlock the full conference experience.
Tuesday - Thursday
Includes:
- 1-Day Pre-Conference Worlshop (Tues.)
- Inspiring Keynotes
- Conference Sessions
- Networking Receptions
- HDI Conference Party
- Expo Hall & Solution Spotlight Theater
- Passport to Prizes & Special Prize Drawings
- Educational Lunch-and-Learn Sessions
- Breakfast, Lunch & Refreshments
Core Conference Pass
Super Saver Price: $2,799
($700 off the Onsite Cost! Offer Expires: Jan. 22)
Experience the full conference with expert-led sessions, inspiring keynotes, valuable networking and more.
Tuesday Evening - Thursday
Includes:
- Inspiring Keynotes
- Conference Sessions
- Networking Receptions
- HDI Conference Party
- Expo Hall & Solution Spotlight Theater
- Passport to Prizes & Special Prize Drawings
- Educational Lunch-and-Learn Sessions
- Breakfast, Lunch & Refreshments
Premium Learning Pass
Pricing Below
Everything we offer. One powerful pass. Training, certification, conference education, networking, and more.
Sunday - Thursday.
Includes:
- 2 or 3-Day Pre-Conference Training (Sun. - Tues.)
- Inspiring Keynotes
- Conference Sessions
- Networking Receptions
- HDI Conference Party
- Expo Hall & Solution Spotlight Theater
- Passport to Prizes & Special Prize Drawings
- Educational Lunch-and-Learn Sessions
- Breakfast, Lunch & Refreshments
Pre-Conference Training Only
Pricing Below
Focused training. Industry-recognized certification. No conference pass required.
Sunday - Tuesday
Includes:
- 2 or 3-Day Pre-Conference Training (Sun. - Tues.)
- Inspiring Keynotes
- Networking Receptions
- Expo Hall & Solution Spotlight Theater
- Passport to Prizes & Special Prize Drawings
- Breakfast, Lunch & Refreshments
Expo Hall Only Pass
Price: $99
Big ideas. New Connections. Get access to the Expo Hall, Keynotes, and Receptions.
Tuesday Evening - Thursday
Includes:
- Inspiring Keynotes
- Networking Receptions
- Expo Hall & Solution Spotlight Theater
- Passport to Prizes & Special Prize Drawings
Premium Learning Pass Package
Your All-Access Pass to HDI Service & Support World
The Premium Learning Pass includes everything we offer: pre-conference training, an industry-recognized certification, hands-on workshops, keynote presentations, expert-led sessions, networking events, and full Expo Hall access.
| Pre-Conference Training Course + Core Conference Pass | Super Saver Rate |
| (Expires January 22) | |
| Certified HDI Support Center Director Bundle | $5,998 |
| Includes 3-day Director certification course + core conference pass | |
| Certified HDI Support Center Manager Bundle | $5,398 |
| Includes 3-day Manager certification course + core conference pass | |
| ITIL® Foundation (Version 5) Certification Bundle | $5,398 |
| Includes 3-day ITIL® Foundation (Version 5) certification course + core conference pass | |
| Experience Management and XLA® Foundation Certification Bundle | $5,098 |
| Includes 3-day Experience Management certification course + core conference pass | |
| AI in the Support Organization Training Bundle | $4,898 |
| Includes 2-day AI certification course + core conference pass | |
| HDI Support Center Team Lead Bundle | $4,898 |
| Includes 3-day Team Lead certification course + core conference pass | |
| Knowledge-Centered Service (KCS) Principles | $5,098 |
| Includes 3-day KCS Principles certification course + core conference pass |
Pre-Conference Training Only
Short on time? Big on ambition?
Our pre-conference training courses let you sharpen your skills, learn from expert instructors, and earn an industry-recognized certification, without attending the full conference.
Course Options Include:
- Pre 1: HDI Support Center Director, Price: $3,199
- Pre 2: HDI Support Center Manager, Price: $2,599
- Pre 3: ITIL® Foundation (Version 5), Price: $2,599
- Pre 4: Experience Management and XLA® Foundation, Price: $2,299
- Pre 5: Artificial Intelligence in the Support Organization, Price: $2,099
- Pre 6: HDI Support Center Team Lead, Price: $2,099
- Pre 7: Knowledge-Centered Service (KCS) Principles, Price: $2,299
Questions About Conference Passes
Not sure which option is right for you? Here are answers to the questions we hear most often.
Should I attend training, the conference, or both?
If your goal is to maximize your professional growth, both. Training provides focused skill development and certification opportunities, while the conference offers broader industry perspectives, networking, and exposure to emerging trends and technologies.
Can I attend with a limited professional development budget?
Many attendees justify attendance by combining education, networking, certification preparation, and vendor research into a single trip. HDI also offers multiple pass options, allowing you to choose an experience that aligns with your goals and budget.
I’m short on time. Is HDI Service & Support World still worth attending?
Absolutely. The Discovery Pass was designed specifically for busy professionals who want to experience the conference in a single day. You’ll still gain access to keynotes, conference sessions, networking opportunities, and the Expo Hall.
What makes HDI Service & Support World different from vendor events?
HDI Service & Support World is an independent event focused on practical service and support excellence across people, process, technology, leadership, AI, customer experience, and ITSM. Attendees gain exposure to diverse perspectives rather than a single product ecosystem.
Can I save money by bringing my team?
Yes. Register three or more attendees from the same company and save 25% on conference registration.
What do attendees typically bring back to their organizations?
Most attendees leave with practical ideas, process improvements, leadership strategies, technology insights, and new industry connections they can apply immediately after returning to work.
Cancellation Policy
All cancellations must be received in writing. If you need to cancel your HDI Service & Support World registration, you may do so for a full refund, less $200 service charge until January 15, 2027. Cancellations received between January 16 – March 26, 2027 will be refunded 50% of the cost of your pass and $200 service charge. No refunds or credits will be issued for cancellations after March 26, 2027 or for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Please email your cancellation or substitution request to HDIEventReg@informa.com. There is no cancellation fee for Expo Hall passes.
Program Changes
Informa Connect, producers of HDI Service & Support World, reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. Participation for all sessions and programs is on a first-come, first-served basis. Recording devices and cameras, still or video, are prohibited.
Important Notes
- Expo Hall Only passes do not include lunch.
- By registering for HDI Service & Support World, you are confirming that you are 18 years of age or older. HDI Service & Support World is open to industry professionals and proof of industry involvement is required. You will be asked to present a business card as well as a photo ID when you check-in.
- If you register for our event using an exhibitor-specific registration code, Informa Connect may share certain contact information you provided to us with our exhibitors. To learn more, please read our Privacy Policy.
- Promo codes cannot be retroactively applied.
- Only one promotional code or offer may be used per registration.
- The event organizers reserve the right to refuse Expo Hall Only, VIP Passes and/or Digital Experience pass applications from representatives of companies that compete with official HDI Service & Support World Sponsors and Exhibitors. If you would like to become an exhibitor, please learn more about our available Exhibiting & Sponsorship Opportunities.