What’s New at HDI Service & Support World 2027?
Every Year Brings Something New
You could attend the same conference every year. This isn’t that conference.
HDI Service & Support World is built to evolve alongside the industry. New challenges demand new ideas. New technologies create new opportunities. And every year, we introduce fresh content, experiences, speakers, and ways to connect so you can stay ahead of what’s next.
If you’ve attended before, welcome back. If you haven’t, this is the perfect year to join us.
Whats New for 2027
NEW: Expert Panel Discussions
One expert is great. A panel of them is even better. This year, every Wednesday afternoon session features an expert-led panel, bringing together industry leaders and practitioners to tackle today’s biggest IT service and support challenges from multiple perspectives. Ask questions, hear real-world experiences, and leave with ideas you can put into practice.
What You’ll Gain:
- Diverse perspectives from industry experts
- Practical advice from real-world practitioners
- Opportunities to ask questions and join the discussion
NEW: Lightning Talks
Big ideas. Zero fluff. Our brand-new Lightning Talks pack powerful stories, fresh perspectives, and actionable insights into fast-paced 30-minute sessions. Perfect for discovering new ideas without slowing down your conference schedule.
What You’ll Gain:
- Fresh ideas in just 30 minutes
- Inspiring stories from industry leaders
- Actionable takeaways you can use right away
NEW: Newcomers Orientation
First conference? We’ve got your back. Start your HDI experience with confidence during our virtual Newcomers Orientation. Meet fellow first-time attendees, get insider tips from the HDI team, and learn how to make the most of every session, networking opportunity, and event before you even arrive.
What You’ll Gain:
- Confidence before you arrive
- Connections with other first-time attendees
- Insider tips for maximizing your conference experience
NEW: HDI Community Corner
Your conference recharge station. Take a break between sessions to relax, reflect, and reconnect with the community. From board games and coloring sheets to the Question of the Day, the Gratitude Wall, and messages of encouragement, Community Corner is designed to spark conversations and remind us that great communities are built one connection at a time.
What You’ll Gain:
- A welcoming place to recharge
- New conversations with fellow attendees
- Fun ways to engage with the HDI community
NEW: More AI Sessions
AI isn’t coming. It’s here. Explore practical strategies, real-world use cases, governance considerations, automation opportunities, and lessons learned from organizations actively deploying AI across service and support.
What You’ll Gain:
- Actionable AI strategies
- Real-world implementation examples
- Ideas you can bring back immediately