HDI Support Center Team Lead

The HDI Support Center Team Lead course helps experienced support professionals make the transition from teammate to leader. Develop the coaching, communication, and leadership skills needed to guide daily operations, support your team, and deliver exceptional customer experiences, all while preparing for HDI Support Center Team Lead certification.

• ⏱️ Duration: 3 Days
• 📅 Dates: April 25-27, 2027
• 🏅 Certification: Included
• 💲 Cost: $2,099

Key Skills You’ll Gain from the HDI Support Center Team Lead Course

• Essential team lead management and leadership skills
• The importance of service level agreements and operational level agreements
• The ITIL processes of incident, problem, change, release, asset, and configuration management
• An overview of security management and knowledge management
• Strategies for managing conflict
• The essentials of people management: hiring, scheduling, evaluating, and retaining employees
• An eight-step method for effective coaching
• Proven team-building and motivational techniques
• Essential performance metrics and key performance indicators

Who Should Attend

Technical support professionals who must understand support center processes and best practices and master important daily functions, such as quality assurance monitoring, coaching, and escalation management.

Course Includes

Instruction, and online certification exam.