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ITIL® Foundation (Version 5)

Build the Foundation for Modern IT Service Management

The ITIL® Foundation (Version 5) course introduces the core concepts and practices of today's ITIL framework, helping you strengthen your ITSM knowledge, improve service delivery, and prepare for the globally recognized certification exam. Whether you're beginning your ITIL journey or expanding your expertise, you'll gain practical skills that help future-proof your career.

  • ⏱️ Duration: 3 Days
  • 📅 Dates: April 25-27, 2027
  • 🏅 Certification: Included
  • 💲 Cost: $2,499
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Key Takeaways from the ITIL® Foundation (Version 5) Course

  • Build a strong foundation in modern IT service management and digital service delivery.

  • Learn the core concepts, principles, and practices of ITIL® Foundation (Version 5) and how they help organizations create business value.

  • Prepare for the globally recognized ITIL® Foundation (Version 5) certification exam with expert instruction and practical guidance.

Who Should Attend

  • IT professionals seeking a strong foundation in modern IT service management.

  • IT support, service desk, operations, and service management professionals who want to improve service delivery using ITIL best practices.

  • Individuals preparing for the ITIL® Foundation (Version 5) certification exam.

Course Includes

Instruction, official course materials, and ITIL® Foundation (Version 5) certification exam voucher.

Master the Fundamentals of ITIL® Foundation (Version 5)


Unit 1: Key ITIL Terms and Definitions

  • Product and Service Management
  • Experience, Strategy, and Transformation
  • Service Offerings
  • Value Co-Creation
  • Service Relationships

Unit 2: ITIL Four Dimensions of Product and Service Management

  • Introduction to the ITIL Four Dimensions
  • Internal and External Factors

Unit 3: ITIL Product and Service Lifecycle

  • Introduction to the ITIL Product and Service Lifecycle
  • Purpose and Scope of Lifecycle Activities

Unit 4: ITIL Value System

  • Components of the ITIL Value System
  • ITIL Guiding Principles
  • Governance
  • Value Chain
  • Management Practices
  • ITIL Continual Improvement Model

Unit 5: Value Stream Identification, Mapping, and Management

  • Key Concepts of Value Stream Mapping and Management
  • Application of Value Streams
  • Purpose of Value Stream Mapping

Unit 6: ITIL and Artificial Intelligence

  • Introduction to Artificial Intelligence
  • ITIL AI Governance

Unit 7: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2








Passes & Pricing

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.