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Thanks for coming!

We've had a great time, and hope you have too. Be sure to save the date for next year:

May 18-23, 2025
MGM Grand | Las Vegas

Sign up to be notified when registration opens to get early discounts!

Come to Service Management World

Looking for more professional development sooner rather than later? Join us at Service Management World, November 17-21, 2024 at the Loews Sapphire Falls Resort at Universal Orlando in Florida!

Achieve New Heights at SupportWorld Live

SupportWorld Live is headed to Denver in 2024! If you want to stay ahead of the curve and learn about the latest trends in support and service management, then this is the conference for you. With inspiring keynotes and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

Why Attend?

Service and support is only as good as the outcome it produces, and this is where SupportWorld Live separates from the pack.

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Passes & Pricing

With several passes and substantial discounts, choose the package that best suits your budget and business needs.

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Trainings, workshops, keynotes, learning sessions, award ceremonies, networking events, parties, expo hall, and more!

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Save the Date: May 18-23, 2025, Las Vegas, NV


Inspirational Keynotes

Expert and experienced, these headline speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. You’ll bear witness to the power of coming together and the impact it can have on your career, your team, and your business.

Reaching Your Next Summit: 7 Vertical Lessons to Lead in the Unknown
Manley Feinberg
International Keynote Speaker, Business Leadership and Peak Performance Expert, and Author
BECOMING AN IDEA FACTORY: How to Turn Yourself (and your organization) Into an Innovation Machine
Kyle Scheele
Accidental TikToker (3M+ followers!), Champion of Crazy Ideas and Innovation Keynote Speaker
DRIVE: Using Technology and Data to Get to Victory
Julia Landauer
NASCAR 2-Time Champion and Motivational Speaker
Creating Human Connection and Community in the Era of Hybrid, AI, and Overwhelm
Adam Smiley Poswolsky
Workplace Belonging Expert
How to Overcome Challenges and be the UNSTOPPABLE You!
Alex Weber
International Keynote Speaker, Award-Winning Entertainer, and American Ninja Warrior

Case Studies

Peer insights are invaluable when tackling challenges and learning new trends. Tap into leaders from the likes of Ulta Beauty, Boeing, Square-Enix, Johns Hopkins, UCLA Health, Infinite Campus, and many more market-leading companies. Beyond case studies, you’ll gain access to keynotes, networking, and expert-led sessions on the most trending topics across AI, experience management, and Enterprise ITSM.

See Case Studies

Pre-Event Training Courses

Come to SupportWorld Live early, and receive training before the main event begins! Course options include:

HDI Support Center Director
HDI Support Center Manager
HDI Desktop Support Manager
Knowledge-Centered Service Principles
ITIL® 4 Foundation
Experience Foundation
Foundations in Service and Support Metrics
AI and Automation for Service and Support


Become an Exhibitor

92% of the HDI community are support center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing products and solutions. SupportWorld Live is where service and support center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their support centers forward in the coming year.