Digital Event Resources | SupportWorld Live

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Digital Event Resources

Find Event Resources and How-Tos for SupportWorld Live!

Please note, these resources are for reference only. Your SupportWorld Live experience is custom built and may differ slightly from the tutorials below. If you continue to have issues accessing your account or have any other questions, please contact the SupportWorld Live Customer Service Team at [email protected]

To download the event app onto your mobile device, please search for “Enterprise IT Events” in your app store. Event Attendees will receive access to the platform 1 week prior to the event.


Making the Most Out of Your Time at SupportWorld Live

SupportWorld Live is one of the year's most anticipated events for support and service management professionals. With four days of learning, sharing, and networking, you'll leave the event with new strategies, solutions, and connections. Find tips on making the most of your time at SupportWorld Live on our event fundamentals page. Topics include:

  • Pass Benefits and Access
  • Event App
  • Event Week Tips
  • After the Event

Event Platform How-To's

How to Log In for the First Time

Once you have registered and the SupportWorld Live event platform goes live, your profile will be automatically created. You’ll receive an email with a button directing you to a login page where you will create your new password specifically for accessing the SupportWorld Live event. If you don’t see this email in your mailbox, please check your spam and whitelist [email protected]. Please note - registration is required for access.

How to Log In with an Account

Access your SupportWorld Live profile by entering the email you used to register for SupportWorld Live and the password you created for the event platform. Then, click on the green arrow to connect.

If you’ve forgotten your password after entering your email, click on “Send me a magic link” to receive an email to reset your password.


Learn how to access sessions and content at SupportWorld Live.

Networking with Peers

Learn how to network with other attendees at SupportWorld Live.

Interacting with Sponsors

Learn how to find virtual exhibit booths at SupportWorld Live.

Event App User Guide

Use the Event App Guide for a how-to on how to make the most of the event app during your time at SupportWorld Live.

Let us know if you have questions.

We look forward to seeing you soon, for what's sure to be an impactful and memorable event! Our team is here to help if you have any questions along the way: [email protected]