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SupportWorld Articles by Speakers

Discover what thousands of service and support pros already know: SupportWorld newsletter makes them better. Better practitioners. Better strategists. Better leaders. With innovative content from experts around the world, exclusive research, and strategies for all segments of the industry, SupportWorld is the industry newsletter service and support pros trust.


See articles written by SupportWorld Live speakers:


Death to the Term Soft Skills: Writing Is a Hard Skill All Support Pros Need

By: Leslie O'Flahavan

Working Together: Building an Autonomous Team of Leaders

By: Gina Montague

Top 3 Myths—and What You Need to Know—About VeriSM

By: Doug Tedder

Focus on Value: A Fundamental Formula

By: Ken Wendle

Big Data or Big Brother: Predictive Analytics in Service Management

By: Phyllis Drucker