SupportWorld Articles by Speakers

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See articles written by SupportWorld Live speakers:

		Death to the Term Soft Skills: Writing Is a Hard Skill All Support Pros Need By: Leslie O'Flahavan
		Working Together: Building an Autonomous Team of Leaders By: Gina Montague
		Top 3 Myths—and What You Need to Know—About VeriSM By: Doug Tedder
		Focus on Value: A Fundamental Formula By: Ken Wendle
		Big Data or Big Brother: Predictive Analytics in Service Management By: Phyllis Drucker