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See articles written by SupportWorld Live speakers:
Death to the Term Soft Skills: Writing Is a Hard Skill All Support Pros Need
By: Leslie O'Flahavan
Working Together: Building an Autonomous Team of Leaders
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Top 3 Myths—and What You Need to Know—About VeriSM
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Focus on Value: A Fundamental Formula
By: Ken Wendle
Big Data or Big Brother: Predictive Analytics in Service Management
By: Phyllis Drucker