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What Will You Gain at SupportWorld Live?

An efficient support center never comes easy. It takes passion, dedication, and a very particular set of skills, both of the technical and customer service variety. SupportWorld Live is the service and support pro's Shangri-La. A place to network and learn with your people. A place to get energized and recharged. A place that will help you realize your value—and show you how to prove it to the business.

  • Get the latest trends, technologies, and solutions to meet the increasing demands of the tech support industry.
  • Network and discover indispensable techniques from best-in-class organizations who've been there, done that.
  • Apply the latest developments in desktop support, customer experience management, service desk, metrics, and other industry hot topics to your own tech support initiatives.
  • Expand your peer network and make valuable new industry contacts.
  • Break the routine for a few energizing days away from your desk.

Who Should Attend SupportWorld Live?

Looking for a better understanding of today’s tech trends? Maybe your people management skills need a little polish? Perhaps you’re the brilliant-yet-introverted IT type who always feels at home among like minds. 

Whoever you are, and whatever your role is on your service and support team, there’s a place for you at SupportWorld Live.

  • Business-minded executives focused on improving their company’s productivity and bottom-line 
  • Hands-on executives aiming to shape their team into leaders
  • Managers or directors determined to take their teams, services, and careers to the next level
  • Analysts/technicians seeking to expand their understanding of industry principles and practices
  • Any and all leaders new to the world of service and support

See companies who have sent their team who have sent their team in the past to conference.

What's Included With Your Conference Pass?

All the necessities, several game-changers, and even a few fun perks. Here’s what’s included with your conference package:
  • Keynotes: Unlike other events, SupportWorld Live features not one, not two, but four keynote speakers! They open and close each day with messages that educate and inspire.
  • In-depth sessions: 100+ expert-led breakout sessions give you practical how-tos, galvanizing strategies, and real-world solutions you can immediately implement in your organization.
  • Networking activities: You'll find industry trailblazers to connect with around every corner, but the opportunities are particularly impactful at networking receptions and the super-amazing conference party!
  • Breakfast briefings: We made the most important meal of the day even more important! Break bread with friends and participate in facilitated discussions.
  • Expo Hall: It's where you'll meet the industry's top solution providers and find the newest technologies, ideas, systems, and methodologies.
  • Food & drink: Enjoy three breakfasts, two lunches, hors d'oeuvres and libations at receptions, and snacks during the day.

Pre-Conference Workshops

Get to the event a couple days early to earn professional certification or learn and network with professionals specific to your role and industry! Ranging from 1- to 3-days in duration, the 15 preconference trainings happen onsite just before the main event. They can be purchased as standalone courses, or added to your overall conference package to enrich your learning experience and give you the most bang for your buck!

Executive Connections Upgrade

What if we told you that we have a better, more exclusive conference pass for SupportWorld Live attendees? Get VIP treatment with a conference experience that’s more targeted and intimate, yet much more impactful. Explore Executive Connections

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Sponsors

The Following Sponsors Make This Event Possible