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Register by June 19, and get your pass for $99!

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StartDatesDurationCertification Exam IncludedPrice
Wednesday 8/5-8/6 2 days No $1,899

The primary goal of IT Service Management is to deliver quality services that enable desired business outcomes. To accomplish this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers, while maintaining fiscal responsibility through sound IT investments. If you want to increase the value of your IT services to the business, you should focus first on customer facing processes.

What You Will Learn

  • How to leverage governance, frameworks, standards, and best practices
  • Strategies for successful service level management
  • How to design and implement business aligned incident management and service request processes
  • Trending analysis and root cause techniques for proactive problem management
  • A logical approach to implementing an efficient change management process

 

Who Should Attend

Service Management and support professionals who desire advanced training for designing, implementing, managing, and optimizing these core service management processes:

  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management

Course Includes

Instruction, and online certification exam.

 

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