Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Save up to $400 with early bird savings when you register by Feb. 28!

Learn More About This Class     Register

StartDatesDurationCertification Exam IncludedPrice
Monday 4/20-4/21 2 days No $1,899

Customer Experience is the next competitive battleground: Are you ready for the battle? After completing the two-day C/X workshop – you will be. This workshop is designed for leaders who want to be on the front-lines initiating, improving and optimizing an effective CX program.

What You Will Learn

  • CX vs. Customer Service
  • Key CX Metrics
  • Journey Mapping
  • Voice of the Customer
  • Customer Experience Maturity

 

Who Should Attend

Any Manager and Director level professionals

Be sure to check out our conference track Revolutionizing the Customer Experience to explore sessions to help continue your learning while onsite! 

Learn More About This Class     Register