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Save up to $400 with early bird savings when you register by Feb. 28!

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StartDatesDurationCertification Exam IncludedPrice
Monday 4/20-4/21 2 days No $1,899

Customer Experience is the next competitive battleground: Are you ready for the battle? After completing the two-day C/X workshop – you will be. This workshop is designed for leaders who want to be on the front-lines initiating, improving and optimizing an effective CX program.

What You Will Learn

  • CX vs. Customer Service
  • Key CX Metrics
  • Journey Mapping
  • Voice of the Customer
  • Customer Experience Maturity


Who Should Attend

Any Manager and Director level professionals

Be sure to check out our conference track Revolutionizing the Customer Experience to explore sessions to help continue your learning while onsite! 

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