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Register by June 19, and get your pass for $99!
StartDatesDurationCertification Exam IncludedPrice
Tuesday 8/4-8/6 3 days Yes $1,999

ITIL 4 is built on the established core of best practice in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.

At the end of this course, participants will be able to:

  • Understand the key concepts of ITIL service management and continual improvement.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.

Who Should Attend

  • IT professionals who want an understanding of the service lifecycle and processes and are interested in IT service management
  • IT staff who are actively involved in providing and supporting IT services or who have an interest in IT service management best practices
  • Individuals preparing for the ITIL Foundation certification exam

Course Includes

Instruction, and online certification exam.

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