Event Experiences | SupportWorld Live

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Event Experiences

It’s welcoming. It’s productive. It’s charged with energy and excitement… It’s SupportWorld Live networking.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to facetime with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lot of fun.

SupportWorld Live Conference Party

Wednesday, May 1 | 7:00pm – 10:00pm

HDI parties are legendary and always an attendee favorite. It’s hard not to have a great time when your peers are dancing, networking and enjoying lively music. There will be fun live performers, a signature drink and a lively DJ. This is your chance to mix and mingle while engaging in memorable conversations with your fellow support and service management professionals.

Raise a glass to celebrate our successes over the last year as our community comes to life after hours.

Expo Hall

Monday, April 29 | 5:00pm – 7:30pm

Tuesday, April 30 | 1:00pm – 3:30pm AND 6:00pm – 7:30pm

Wednesday, May 1 | 1:00 – 4:00pm

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.

Networking Receptions

Monday, April 29 | 5:00pm – 7:30pm

Tuesday, April 30 | 6:00pm – 7:30pm

Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned in the past year, and toast what's ahead!

HDI Global Service & Support Awards Ceremony

Tuesday, April 30 | 8:30am - 10:00am

Each year, HDI honors the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.


Join us in celebrating excellence in technical support and service management.

Solutions Spotlight Sessions

Wednesday and Thursday during Expo Hall Hours

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.

Tuesday and Wednesday during Expo Hall Hours

Join in the fun activities offered in the Expo Hall!

  • Passport to Prizes Giveaway. Head to the HDI booth to pick up your Passport to Prizes game card. Collect stamps while visiting exhibitors in the Expo Hall. Turn in your completed passport back at the HDI booth, and be entered to win big prizes at the drawing on Wednesday, May 1 at 3:45 at the Solutions Spotlight Stage! All entries must be submitted by Wednesday, May 1 at 3:00pm.