Event Experiences

It’s welcoming. It’s productive. It’s charged with energy and excitement… It’s SupportWorld Live networking.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to facetime with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lot of fun.

SupportWorld Live 70's Dance Party

Wednesday, May 1 | 7:00pm – 10:00pm

Join us for the always fabulous SupportWorld Live Conference Party! Step back in time to the funky and fun 1970s with a groovy party that will capture the essence of the era. Think disco balls, lava lamps, vibrant colors, and a psychedelic nightclub vibe. We encourage you to dress in your best ‘70s attire, whether it’s bell bottoms, platform shoes, or polyester prints. We’ll set the mood with a playlist of classic disco hits and rock anthems from the decade, along with plenty of food and drinks. Get ready to boogie down and embrace the spirit of the ‘70s’ with the HDI community!

Red Rocks Guided Hiking Tour

Thursday, May 2 | 1:00pm – 4:30pm

Get ready for the ultimate trip to Red Rocks! This private tour with the HDI community will start by being picked up in a private coach from the convention center at 1:00pm on May 2. We will provide box lunches and sodas and water. You’ll see Denver’s best architecture and meeting points, like the Denver Performing Arts Complex, Colorado Convention Center, Civic Center Park, and Denver Art Museum. Then, it’s time for a 30-minute scenic drive to the iconic Red Rocks Park and Amphitheatre. We’ll drive through the park, take in the stunning rock formations, and get out to explore the world-famous amphitheater. We finish up with a stop at Lookout Mountain for a breath of crisp mountain air and panoramic views of Denver, Golden, and the mighty Rocky Mountains before returning to the convention center by 4:00/4:30pm. Continue Achieving New Heights (literally!) and join us for a wonderful afternoon.

This event is suitable for all fitness levels, and advance registration is required. $150 per person.

Expo Hall

Monday, April 29 | 5:00pm – 7:00pm

Tuesday, April 30 | 1:00pm – 3:30pm AND 6:00pm - 7:00pm

Wednesday, May 1 | 1:00 – 4:00pm

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.

Networking Receptions

Monday, April 29 | 5:00pm – 7:00pm

Tuesday, April 30 | 6:00pm – 7:00pm | HDI Craft Brew Crawl

Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned in the past year, and toast what's ahead!

Build Bikes for Kids In Need

Tuesday, April 30 | 1:00pm – 3:30pm

Wednesday, May 1 | 1:00pm – 4:00pm

Join us in making a difference to low-income children by providing them with their very own bike and helmet. Wish for Wheels provides bikes and helmets to kids in need, so they can get to school, explore their city, and learn to love the outdoor adventures. Once you give a kid a set of wheels, the entire world opens up to them. Help us build bikes on the Expo floor to be donated to Wish for Wheels.

HDI’s Official After Hours Happy Hour

Monday & Tuesday | 7:00pm

Still having a great time with your fellow HDI community members? Want to finish that last conversation? Head on over to the lobby bar at Hyatt House (440 14th Street) for the official HDI After Hours Happy Hour. Show them your SupportWorld Live badge and receive $1 off your drink! Monday and Tuesday any time after 7:00pm. It’s where everyone will be!

HDI Craft Brew Crawl in the Expo Hall

Tuesday, April 30 | 6:00pm – 7:00pm

Colorado is known for its vibrant craft beer scene with breweries producing a wide range of styles. Clean mountain water and barley for days has made it a renowned location for some of the best craft brewed beers in the country. Join HDI on Tuesday evening for a fun filled craft brew crawl. Mingle and network while enjoying beer-friendly vittles. Come celebrate the creativity and passion of Colorado’s craft beer industry with our HDI community. Get there early and you’ll receive a free HDI pint glass!

HDI Global Service & Support Awards Ceremony

Wednesday, May 1 | 8:30am - 10:00am

Each year, HDI honors the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.

Join us in celebrating excellence in technical support and service management.

Solutions Spotlight Sessions

Tuesday and Wednesday during Expo Hall Hours

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.