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The Must-Attend Service and Support Industry Event

SupportWorld Live unites the world’s most innovative professionals around a singular focus: delivering smarter service resulting in better business outcomes.

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Preconference

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Welcome to SupportWorld Live!

In 2020, the most respected content resource in the technical support industry will come to life. Get ready for SupportWorld...LIVE!

Formerly the HDI Conference & Expo—same great event, backed by the most respected knowledge resource in technical support and service management! See why SupportWorld has amassed such a loyal and dedicated following and register for this exciting new event.

Who/What/Why

Who? What? Why?

Find out what you and your team will gain from your time at SupportWorld Live.

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Pricing & Packages

Pricing & Packages

Select the pass and discounts that fit you and your team best.

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Schedule

Schedule

Build an agenda for your time at conference that will invigorate and energize your team.

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Executive
Executive

Executive Connections

What if we told you that we have a package that gets you exclusive access to networking with other executives, Q&As with keynote speakers, and all-around VIP treatment? We do! It’s the Executive Connections package—exclusively designed for directors and C-level professionals—and it’s limited to the first 100 attendees.

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Top-Class Workshops

Preconference Training

Training before the main event! HDI workshops range from one to three days and cover everything from the customer experience to KCS to problem management—some even offer certification. Get to the event a couple of days early to expand your learning opportunities and get the most out of your professional development budget!

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Get Everyone Involved

Bring Your Team

Bring the team for maximum ROI! Cover all your bases with role-specific learning and networking opportunities that will turbocharge your team. Have fun, strengthen your bond, and return with fresh ideas to immediately put into action. And, if you buy 5 conference registrations, the 6th is on us!

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manager
We Can Help!

Convince My Manager

You understand the importance of time away from the office to enhance your skills in the company of your peers. But does your boss? We’d love for you to join us, but realize you might need help proving the value of professional development to the powers that be. Get the resources you need to make your case.

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