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Save up to $400 with early bird savings when you register by Feb. 28!

The Must-Attend Service and Support Industry Event

SupportWorld Live unites the world’s most innovative professionals around a singular focus: delivering smarter services that result in better business outcomes.

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Welcome to SupportWorld Live!

Empowering companies to deliver smarter service and better business is in our DNA.

For more than 30 years, HDI has organized the world’s most respected and anticipated annual event to improve the service and support provided by enterprises globally. What was once HDI Conference & Expo is now even more powerful, gaining momentum and streamlining its focus by aligning with HDI’s most influential knowledge resource, SupportWorld.

conference people 

Why Attend?

Service and support is only as good as the outcome it produces, and this is where SupportWorld Live separates from the pack.

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Pricing & Packages

Passes & Pricing

With several passes and substantial discounts, just choose the package that best suits your budget and business needs.

Explore Your Options >>


Trainings, workshops, keynotes, learning sessions, award ceremonies, networking events, parties, expo hall, and more!

Build Your Agenda >>
Executive Connections participant, asking a question.

Executive Connections

Are you a director, VP, or C-level professional? This is where you need to be. By upgrading your conference pass, not only will you get extra perks and privileges at the event, you’ll also get to spend the week with leaders who are laser-focused on overcoming similar challenges and pursuing similar goals.

Two women discussing ideas, as they write on a board.

Preconference Training Courses

Ranging from two- to three-days, these intensive courses (some offering certification) happen before the main event and are administered by thought leaders with practical, pragmatic experience with key industry methodologies and frameworks.

Goup of people enjoying conference

Group Discounts

Your team has worked hard all year and could use a few fun and productive days away from the office. Bring the gang to Vegas to strengthen your bond and get fresh ideas from all perspectives. Not only will you turbocharge your support team, you’ll get a FREE registration when you purchase 5 passes!

A woman smiling next to her boss at conference.

Convince My Manager

You understand the importance of time away from the office to enhance your skills in the company of your peers. But does your boss? If you need help proving the value of professional development to the powers that be, we’ve got the resources you need to make your case.


Don't Miss out on Insights From Our Keynote Speakers

Partners and speakers will share the latest insights on work, workforce technologies and what will redefine the industry in the future.

Roy Atkinson

Sr. Writer/Analyst HDI and ICMI