Powered by HDI Conference! | SupportWorld Live

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Registration is Now Open

Register by January 26 and save up to $600 off your pass with our Super Saver Rate!

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We’re excited to share the program for SupportWorld Live, filled with the best practices and industry luminaries to see you through as you tackle this year's goals.


Divide and conquer our vast program, and enjoy some in-person teambuilding.

Send 3 people and get a 4th registration free!

Welcome to SupportWorld Live

SupportWorld Live is headed to Denver in 2024! If you want to stay ahead of the curve and learn about the latest trends in support and service management, then this is the conference for you. With inspiring keynotes and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

Why Attend?

Service and support is only as good as the outcome it produces, and this is where SupportWorld Live separates from the pack.

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Passes & Pricing

With several passes and substantial discounts, choose the package that best suits your budget and business needs.

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Trainings, workshops, keynotes, learning sessions, award ceremonies, networking events, parties, expo hall, and more!

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Register by January 26 to take advantage of Super Saver Rates!


Conference Program

With rapid change affecting every industry, there’s one thing you can be sure of: the knowledge you gain at SupportWorld Live will help you move your organization forward. At SWL, you will find 75+ sessions, workshops, keynotes, and solution spotlights providing the insights and guidance you seek in essential areas like support models and channel strategies, operational and continual process improvement, experience management (including both the customer and employee experiences), digital transformation, automation and artificial intelligence, service management practices and principles, metrics and analytics, leadership, culture and team building, and more. 

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Become an Exhibitor

92% of the HDI community are support center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing products and solutions. SupportWorld Live is where service and support center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their support centers forward in the coming year.


Pre-Event Training Courses

Ranging from two- to three-days, these intensive courses (some offering certification) happen before the main event and are administered by thought leaders with practical, pragmatic experience with key industry methodologies and frameworks. You will walk away with lots of ideas that can be applied to your support center immediately. View our topic or role specific pre-event training course options, and take the next step in your career, all while onsite at SupportWorld Live.