Powered by HDI Conference | SupportWorld Live

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Registration Opens Soon!

The team is working hard to create another unforgettable event. Join us when we finally reconvene in person to share lessons learned, celebrate successes, and determine what's ahead for our industry. Sign up to stay in-the-know when registration opens, get program updates, and hear the details of our safety plans.
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Health & Safety

After the year we've had, creating a safe, healthy, and productive experience is our top priority. We're very encouraged about being able to gather as an industry in July 2021. Working in lock-step with our host venue, the MGM Grand, we're putting together some of the highest safety standards in the business.
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Welcome to SupportWorld Live!

Be there when the industry finally reunites in person. It's been a year of constant change; reinventing core process overnight. A lot has been learned, and we're ready to join forces, and pave the way forward together.

Why Attend?

Service and support is only as good as the outcome it produces, and this is where SupportWorld Live separates from the pack.

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Passes & Pricing

With several passes and substantial discounts, choose the package that best suits your budget and business needs.

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Trainings, workshops, keynotes, learning sessions, award ceremonies, networking events, parties, expo hall, and more!

Schedule At A Glance »

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Expert and experienced, these headline speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. You’ll bear witness to the power of coming together and the impact it can have on your career, your team, and your business.

The Third Door: How to Dream Bigger, Achieve Your Goals & Find Success
Alex Banayan
Author of the national bestseller The Third Door
Expectation & The Predetermined Outcome: A View Through the Blue
Randall Jaynes
Senior Artistic Director and a veteran Blue Man
Using Hypnosis to Set Your GPS for Success (Your Great Programmable Subconscious)
Wayne Lee
One of North America’s premier corporate presenters

Conference Program

With rapid change affecting service and support more than ever before, there’s one thing we can be sure of: the knowledge you gain at SupportWorld Live will help you move your support center forward. Here, you will find 75+ sessions, roundtables and resources covering the latest industry topics and insights you seek on essential areas, including customer satisfaction, knowledge management, metrics reporting, employee engagement, staffing on a budget, and more.

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Become an Exhibitor

92% of the HDI community are support center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing products and solutions. SupportWorld Live is where service and support center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their support centers forward in the coming year.


Pre-Event Training Courses

Ranging from two- to three-days, these intensive courses (some offering certification) happen before the main event and are administered by thought leaders with practical, pragmatic experience with key industry methodologies and frameworks. You will walk away with lots of ideas that can be applied to your support center immediately. View our topic or role specific pre-event training course options, and take the next step in your career, all while onsite at SupportWorld Live.