NEW TECHNICAL SUPPORT LEADERS

Are you new to your technical support leadership role and looking to improve your technical support operations while quickly getting up to speed? You are not alone. HDI Conference & Expo has the information and connections you need to be a rock star in your new position. Spend four days with us and learn from industry peers and experts. We've got an entire learning track filled with breakout sessions dedicated to you and your needs. Learn from those who have been in your shoes. No need to reinvent the wheel! What you bring home from HDI Conference & Expo will save you time and your company money.

The Service Desk Foundations Track will help you with:

  • Management 101

  • Workforce Management

  • Customer Satisfaction

  • Basics of Service Desk Metrics

  • ITSM Best Practices

  • And more!

Check out the Pre-conference Workshops and Full Conference Schedule to see many sessions we have in 7 more learning tracks, plus keynote speakers, and networking opportunities to help you shine in your new tech support leadership role!

Register Now