SupportWorld Live (Formerly HDI Conference & Expo) | HDI Information Technology Conference 2019

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Welcome to the HDI Conference & Expo

The HDI Conference & Expo brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower service and support pros to make a real difference in their careers and organizations.


Who? What? Why?

Find out what you and your team will gain from your time at HDI Conference & Expo.

Pricing & Packages

Pricing & Packages

Select the pass and discounts that fit you and your team best.



Build an agenda for your time at conference that will invigorate and energize your team.

Keynote Speakers

Get inspired by dynamic thought leaders, here to guide you through a number of topics including overcoming challenges, optimizing your networking style, creating strong teams, improving happiness and your bottom line, and how to come out on top with customers.


Libby Gill

Executive Coach, Brand Strategist and Bestselling Author


Ben Nemtin

Member of MTV’s hit show The Buried Life and Bestselling Author


Amber Mac

Entrepreneur, Bestselling Author and Recognized Expert in Digital Strategy


Robert Van Winkle (a.k.a. Vanilla Ice)

Hip Hop Artist and Television Host


Mark Sanborn

Bestselling Author and Leadership Expert


Receive Updates

Join our mailing list to receive news and announcements.


Executive Connections

What if we told you that we have a package that gets you exclusive access to networking with other executives, Q&As with keynote speakers, and all-around VIP treatment? We do! It’s the Executive Connections package—exclusively designed for directors and C-level professionals—and it’s limited to the first 100 attendees.


Preconference Training

Training before the main event! HDI workshops range from one to three days and cover everything from the customer experience to KCS to problem management—some even offer certification. Get to the event a couple of days early to expand your learning opportunities and get the most out of your professional development budget!


Bring Your Team

Bring the team for maximum ROI! Cover all your bases with role-specific learning and networking opportunities that will turbocharge your team. Have fun, strengthen your bond, and return with fresh ideas to immediately put into action. And, if you buy 5 conference registrations, the 6th is on us!


What Our Attendees Say

Sponsors & Exhibitors

Meet the solution providers that can take your team's operations to the next level, all in one place.