Pre-Conference Training
Earn Certification Before The Main Event Begins
Attend pre-conference, multi-day training as a stand-alone course or as a complement to your conference package. Opportunities to take HDI's training courses live and in-person only happen at our events, so this is your chance to meet face-to-face with instructors, make new contacts, and optimize your professional development investments by engaging in HDI Service & Support World at the same time.
Training courses have limited space, and pre-registration is required. Register early to reserve your spot!
Pre-Conference Training Course Options
HDI Support Center Director
- Price: $3,149
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
HDI Support Center Manager
- Price: $2,499
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
ITIL® 4 Foundation - Accredited
- Price: $2,499
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
AI in the Support Organization
- Price: $2,099
- Dates: May 4-5, 2026
- Includes Certification Exam: Yes
HDI Desktop Advanced Support Technician
- Price: $2,099
- Dates: May 4-5, 2026
- Includes Certification Exam: Yes
HDI Support Center Team Lead
- Price: $2,099
- Dates: May 4-5, 2026
- Includes Certification Exam: Yes
Training the World’s Leading IT Support and Service Management Organizations
We take pride in supporting some of the most successful support and service management organizations across the globe. Through our pre-conference training, we’ve had the privilege of working with professionals from industry-leading companies who trust HDI to elevate their teams and drive excellence in IT support and service management.