Rates Increase In:
- 00Days
- 00Hrs
- 00Mins
- 00Secs
Pre-Conference Training
Earn Certification Before The Main Event Begins
Attend pre-conference, multi-day training as a stand-alone course or as a complement to your conference package. Opportunities to take HDI’s courses live and in-person only happen at our events, so this is your chance to meet face-to-face with instructors, make new contacts, and optimize your professional development investments while engaging in HDI Service & Support World at the same time.
Whether you’re looking to strengthen your leadership capabilities or are looking for ITSM Certification Success, these focused sessions give you the structure, guidance, and real-world insights needed to move your career forward.
Pre-Conference Training Course Options
HDI Support Center Director
- Price: $3,149
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
HDI Support Center Manager
- Price: $2,499
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
ITIL® 4 Foundation - Accredited
- Price: $2,499
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
Experience Management and XLA® Foundation
- Price: $2,199
- Dates: May 3-5, 2026
- Includes Certification Exam: Yes
AI in the Support Organization
- Price: $2,099
- Dates: May 4-5, 2026
- Includes Certification Exam: Yes
HDI Support Center Team Lead
- Price: $2,099
- Dates: May 4-5, 2026
- Includes Certification Exam: Yes
Troubleshooting and Problem-Solving Bootcamp
- Price: $2,099
- Dates: May 4-5, 2026
- Includes Certification Exam: Yes
Training the World’s Leading IT Support and Service Management Organizations
We take pride in supporting some of the most successful support and service management organizations across the globe. Through our pre-conference training, we’ve had the privilege of working with professionals from industry-leading companies who trust HDI to elevate their teams and drive excellence in IT support and service management.
Prepare for Certification and Leadership Growth With Instructor-Guided Sessions
Start your HDI Service & Support World experience with focused, instructor-led learning designed to strengthen how modern support organizations operate. These pre-conference courses combine practical exercises, real-world scenarios, and expert instruction to help you sharpen your leadership and service management skills before the main event begins.
Whether you’re pursuing ITSM Certification Training, expanding your capabilities through Service Management Leadership Training, or developing stronger teams with IT Support Leadership Training, these sessions provide the hands-on experience and expert guidance needed to take the next step in your professional journey.
Frequently Asked Questions
Can I earn a credential through ITSM certification training?
Yes, select courses are created to support ITSM certification training and help participants leave with measurable progress toward a credential.
Who should take service management leadership training?
Professionals who require strategic planning, communication, and performance practices will benefit most from service management leadership training.
What will I gain from IT support leadership training?
IT support leadership training enables professionals to coach teams, enhance service experiences, and align support with business priorities. It also complements service management leadership training by strengthening decision-making and accountability.
Do I need a conference pass to attend pre-conference courses?
Course access depends on the type of pass you choose. Review the training options and registration details on the event site.
Are classes hands-on or lecture-based?
Most sessions combine guided instruction with practical exercises and real workplace scenarios, whether you’re attending a training session.
How early should I register?
As early as possible, as the seats are limited, popular courses such as ITSM certification training, service management leadership training, and IT support leadership training can fill quickly.