MasterMinds: Problem-Solving Through Peer Collaboration

Tuesday, April 10 at 9:00 AM

MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a support center leader who’s looking for a unique opportunity to network, share, and learn from the experience of others? MasterMinds is a place to bring your unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers. Considered a “must-do session for all attendees,” MasterMinds unlocks the full value of an industry conference, helping you develop new skills to bring back to your workplace and put into use. Come to experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.



Gregg Gregory

Teams Rock

Recently named one of the Top 25 Thought Leaders in Technical Support and Service Management by HDI, Gregg Gregory's expertise exceeds expectation. With almost 30 years of experience working at all levels within corporate America, Gregg's programs create winning cultures that complement every organization's mission, vision, and values. Gregg is a Certified Speaking Professional (CSP) and past president of the National Speakers Association, Washington, DC chapter.


Roy Atkinson

Senior Writer/Analyst

Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles, blogs, and white papers. He is a member of the HDI International Certification Standards Committee and the facilitator of the HDI Desktop Support Forum.