HDI Service & Support World: A Virtual Experience
Building the Next Era of IT Service & Support
December 9, 2026 | Virtual Event
IT service and support keeps evolving. Your skills, strategies, and ways of working need to evolve with it.
Building the Next Era of IT Service & Support brings together practitioners, industry experts, and thought leaders for a day focused on what’s working now, what’s changing, and where the profession goes next.
Explore fresh approaches to leadership, smarter ways to work with AI and knowledge, and the trends and innovations shaping IT service and support in 2027 and beyond.
Come ready to learn, connect, and leave with practical ideas you can put to work in the year ahead.
Three Things You'll Explore
Lead Forward
Grow your influence, your people, and your career. Explore new approaches to leadership, team development, communication, and career growth that can help you make a bigger impact in the year ahead.
Work Smarter
Put AI, knowledge, and better ways of working into action. Discover practical ways to improve how work gets done, from AI and automation to knowledge management, productivity, and smarter service practices.
Shape What's Next
Get ready for where IT service and support are headed. Look ahead at the trends, strategies, technologies, and ideas that will influence the profession in 2027 and beyond.
Exclusive: HDI State of the Industry
See What's Really Happening in IT Service & Support
Get an exclusive look at findings from HDI's 2026 State of the Industry research and discover the trends, challenges, priorities, and opportunities shaping service and support organizations today.
What are your peers prioritizing? Where is AI having an impact? What's changing for service and support teams, and what's coming next?
We'll dig into the data and what it means for the year ahead.
Put Your Brand in the Conversation
Connect your organization with IT service and support professionals looking for the ideas, solutions, and strategies that will help them succeed in 2027 and beyond.
Sponsorship opportunities for HDI Service & Support World: A Virtual Experience offer a chance to build visibility, demonstrate thought leadership, and engage with the HDI community around the issues shaping the future of the profession.
Ready to Build What's Next?
New ideas. Smarter ways to work. Fresh inspiration for the year ahead. HDI Service & Support World: A Virtual Experience is your chance to step away from the day-to-day, connect with the HDI community, and get ready for what’s coming next in IT service and support.
Wrap up 2026 with ideas you can use, and head into 2027 ready to put them into action.
The future of service and support is taking shape. Come be part of it.
Thank You to Our Sponsors
HDI Service & Support World: A Virtual Experience is made possible with the support of organizations committed to advancing the IT service and support profession.
Platinum Sponsor
