Executive Connections VIP Event Pass | SupportWorld Live

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of executives say business transformation is their top priority

of executives are investing in business transformation initiatives

of executives are investing in solutions to support business transformation

Looking for expert guidance, networking, and coaching to shape your business transformation strategy? Executive Connections delivers!

Executive Connections is your opportunity to join forces with senior leaders who speak your language, know your business, and get your problems:


  • Maintaining momentum
  • Increasing security without restricting the flow of business
  • Integrating advanced technology into operations
  • Managing growth
  • Enhancing the customer and employee experiences
  • And more!


See Schedule of Events

Featuring strategic content, insights from peers, and meaningful networking, Executive Connections will take your conference experience to another level with exclusive additional like:
  • Facilitated networking and peer-to-peer sharing
  • Connections to executives, experts, and coaches who can help you break through strategy and planning
  • Premium breakfasts and lunches where you’ll participate in roundtable discussions with your fellow leaders, coaching sessions with executive advisor Patti Blackstaffe, and interact with industry experts
  • Reserved seating at all general sessions
  • A VIP reception, with access to conference speakers and industry luminaries
  • Exclusive access to a one-day Executive MasterMind before the event


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Schedule of Events

August 5 7:00 a.m. – 8:30 a.m. Executive Connections Breakfast: Focus on Business Transformation
11:30 a.m. – 12:30 p.m. 209: Executive Connections Session
12:30 p.m. – 2:00 p.m. Executive Connections Lunch: Roundtable Discussion
7:00 p.m. – 8:30 p.m. VIP Reception
August 6 7:00 a.m. – 8:30 a.m. Executive Connections Breakfast: Focus on Business Transformation
10:15 a.m. – 11:15 p.m. 409: Executive Connections Session
12:30 p.m. – 2:00 p.m. Executive Connections Lunch: Roundtable Discussion
4:00 p.m. – 5:00 p.m. 607: Executive Connections Session
7:00 p.m. – 10:00 p.m. Conference Party with The Blue Man Group
August 7 7:30 a.m. - 9:00 a.m. Executive Connections Breakfast: Roundtable Wrap-Up


Executive Connections Facilitators:

Patti Blackstaffe, CEO, Strategic Sense Inc. and Co-Founder, GlobalSway

Patti Blackstaffe doesn’t just wrangle resistors into using technology. As CEO of Strategic Sense Inc. and Co-Founder for the leadership development group GlobalSway, she unlocks potential for executives, leaders, and companies preparing for an ever-increasing focus on digital technology. She’s obsessed about connecting humans with technology for amplifying wild collaboration, obliterating silos, and inspiring compelling experiences. When she’s not leading people experience for digital transformation or coaching executive leaders in the technology space, she is an industry advisor for the Business Technology, Management and Analytics Program within the Haskayne School of Business at the University of Calgary, a gallery-showing artist, and she dabbles in spatial computing and augmented reality. You can find Patti's company on FaceBook and Twitter @ strategicsense.


Roy Atkinson, HDI, Group Principal Analyst

HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as Group Principal Analyst, he acts as in-house subject matter expert for HDI and ICMI, bringing his years of experience to the community. He holds a master's certificate in advanced management strategy from Tulane University's Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson