IT Support & Support Center Path
From Firefighting to Future-Proof
You don’t just resolve tickets. You shape experiences. You coach talent. You build trust at scale. This path is built for IT support professionals ready to move from reactive to remarkable.
Why This Path Matters: Support is evolving fast. AI is reshaping workflows. Customer expectations are climbing. Talent retention is harder than ever.
This Track Gives You:
- Practical tactics you can deploy immediately
- Leadership tools to elevate your team
- AI strategies without the hype
- A peer network that gets your world
You’re not just supporting the business. You’re powering it.
What You’ll Master
Why IT Support & Support Center Professionals Should Attend
Operational Mastery
Sharpen your frontline strategy with sessions focused on proactive support, smarter workflows, knowledge optimization, and AI-powered efficiency. Walk away with tools you can apply immediately, no theory overload.
Leadership Development
Move from ticket fixer to team builder. Learn how to coach high-performing analysts, design career paths that retain talent, and lead with influence.
AI + Knowledge in Action
Cut through the hype and see how generative AI and knowledge-centered service actually work in real environments. Discover practical ways to improve resolution times and elevate customer experience.
Real-World Peer Connection
Connect with service desk leaders and support pros who understand the daily pressure of SLAs, staffing challenges, and rising expectations. Share strategies. Swap war stories. Build your network.
Hands-On Exploration
Explore the Expo Hall and Solutions Spotlight Theater to test-drive tools, platforms, and emerging technologies designed specifically for modern support organizations.
Continued Growth Beyond the Event
Access post-event resources, HDI community discussions, and ongoing learning opportunities to keep momentum strong long after Las Vegas.
You’re not just supporting the business. You’re powering it.