Pick Your Path

Choose Your Adventure. Build Your Legacy.

At HDI Service & Support World 2026, there’s no one-size-fits-all agenda.

Are you driving frontline excellence?
Or architecting service strategy at scale?

Either way, you’re the hero of this story.

This is your moment to choose the path that fuels your growth, sharpens your strategy, and accelerates your impact.

Pick Your Pass

Curated Programming Designed to Help You Address All Your Organization’s Biggest Challenges

Path 1: IT Support & Support Center

For service desk leaders, analysts, trainers, and frontline innovators who turn tickets into transformation.

Explore This Path

Path 2: IT Service Management

For ITSM leaders, process owners, and strategic change agents building smarter, scalable service ecosystems.

Explore This Path

Pick Your Pass

Kenneth McLean

Senior Support Desk Analyst

Open Technology Solutions

The ability to have so many experts in one room really showed that positive community and communication can work wonders. I was motivated, energized and supplied with a variety of tools to implement in our own support world.