What’s New This Year
Innovation, Insights, and Connections—All in One Place
Like a fingerprint, every HDI event is a little different. Truly unique year after year, we join forces for a few invigorating days together, and we leave with new contacts, ideas, and memories all our own. And of course, we’re bringing back all the classics you’ve come to know and love: an Expo Hall with 30+ vendors, a comprehensive conference program with 50+ sessions, and 7 pre-event training course options for the most impactful, career-building experience support and service management pros get all year.
New Event: HDI Service & Support World
The future of IT service and support starts here. For the first time ever, HDI is bringing together SupportWorld Live and Service Management World into one powerful experience: HDI Service & Support World. This unified event brings IT Service Management, Customer Support, and Technical Support together in a single destination for learning, networking, and innovation. As the industry evolves faster than ever, HDI Service & Support World gives you the insights, training, and strategies you need to stay ahead. Learn from industry experts, connect with a diverse community of IT leaders, and explore the tools shaping the future of service and support.
Panel Block
All sessions scheduled for the Wednesday afternoon block will feature expert-led panels. These panels are designed to offer attendees a dynamic and engaging experience, with each session bringing together thought leaders, industry experts, and innovators to discuss important topics, share valuable insights, and explore emerging trends. Attendees will have the chance to deepen their knowledge, ask questions, and participate in meaningful discussions with both panelists and fellow attendees.
Lighting Talks
Don’t miss the chance to experience our brand-new Lightning Talks! These 30-minute sessions are designed to captivate and energize, delivering powerful storytelling that inspires innovation and sparks those game-changing 'a-ha' moments. Packed with insights, Lightning Talks are your opportunity to gain fresh perspectives and actionable ideas that can drive success in your organization.
HDI's Service & Support World Newcomers Orientation
Attending an HDI conference for the first time? Don’t worry, you’re not alone! Our newcomer's orientation calls are designed to help first-time attendees feel welcome, connected, and ready to make the most of the event. You'll have the chance to learn about what to expect onsite, how to make the most of your experience, and ask an HDI team member any questions you have. Plus, meet and mingle with other first-timers, so you head into the event knowing a few friendly faces. Join us and experience the power of community!
HDI Community Corner
Your space to pause, reflect, and connect.
Take a break between sessions to recharge your mind and spark new ideas.
Anytime Activities:
- Relax with coloring sheets and board games
- Add your voice to the Question of the Day
- Stop by our Gratitude Wall (Thursday!) and share what you’re thankful for
- Leave a note of encouragement for your peers. We’ll share some in the new weekly newsletter feature!