What's New in 2022?

We all know it’s important to keep up with the day-to-day management of an IT support organization. It’s just as critical to stay informed about what lies in the horizon that might seriously impact your team and center’s performance. To stay ahead, IT service and support professionals must be prepared to manage people, processes, and technologies in new and innovative ways. HDI’s SupportWorld Live delivers emerging concepts, real-world insights, and best practices to address today's urgent challenges.

Highlights from this year’s conference include:

Over 65 Conference Sessions

This year's program covers essential topics like service management, employee experience, customer success, hybrid workforce management, AI and machine learning, knowledge management, ITIL hacks and best practices, self-service success, SLAs, change management, cybersecurity, and so much more. This is your one-stop-shop to grow your career and your support organization.

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Exclusive Case Studies

A dozen sessions will highlight real-world projects from companies like Jefferson Health, Georgia Institute of Technology (Georgia Tech), ATB Financial, Medicus IT, MetricNet, Blackline, Greentube, Norton Healthcare, Accuity, Boeing, and Dell.

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Inspiring and Memorable Keynotes

Our keynotes never disappoint. They are known for supercharging your thinking, inspiring you to bring new ideas back to your organization and team. For 2022, we’re excited to bring you the creative director from the Blue Man Group, an extraordinary hypnotist, a master of positive culture, and expert insights from the HDI Strategic Advisory Board.

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An Unforgettable Conference Party

Always an attendee favorite, this year for our conference party we’re taking over one of the world’s top nightclubs: the MGM Grand’s Hakkasan. And spoiler alert: the legendary Blue Man Group will greet you at the door!

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Innovation in the Expo Hall

The SupportWorld Live Expo Hall is your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying games, demos, refreshments, and networking.

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Invaluable Networking Opportunities

Alumni tell us year after year that one of the top values gained from SupportWorld Live is the connection with peers who face the same challenges on a daily basis. From the networking functions to the interactive conference sessions to the team-building exercises and the always memorable conference party, HDI’s SupportWorld Live enables service and support leaders to stay connected and at the forefront of the industry.

NETWORKING EVENTS

Don’t wait another minute! Register today to experience this once-a-year opportunity to unite with the global IT service and support community for the most epic conference & expo in the industry.