SupportWorld Live

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Patti Blackstaffe, CEO, Strategic Sense Inc. and Co-Founder, GlobalSway

Patti Blackstaffe doesn’t just wrangle resistors into using technology. As CEO of Strategic Sense Inc. and Co-Founder for the leadership development group GlobalSway, she unlocks potential for executives, leaders, and companies preparing for an ever-increasing focus on digital technology. She’s obsessed about connecting humans with technology for amplifying wild collaboration, obliterating silos, and inspiring compelling experiences. When she’s not leading people experience for digital transformation or coaching executive leaders in the technology space, she is an industry advisor for the Business Technology, Management and Analytics Program within the Haskayne School of Business at the University of Calgary, a gallery-showing artist, and she dabbles in spatial computing and augmented reality. You can find Patti's company on FaceBook and Twitter @ strategicsense.

   

Roy Atkinson, HDI, Group Principal Analyst

HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as Group Principal Analyst, he acts as in-house subject matter expert for HDI and ICMI, bringing his years of experience to the community. He holds a master's certificate in advanced management strategy from Tulane University's Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson