SupportWorld Live

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Health and Safety


Your Safety is Our Top Concern

COVID-19 has changed many aspects of our world, and the way we do business. Our attendees’ health and well-being are our #1 priority and we will do everything in our power to keep you safe.

Rest assured that we are continuously monitoring what the Centers for Disease Control, and local authorities have recommended and are following their advice closely. We are also working in lock step with the host venue - the Omni Resort at Championsgate - to ensure your experience onsite is an optimal one.

Attendee Health Protocols

  • Low contact registration for participants, including the availability of online registration.
  • Physical distancing - SupportWorld Live will maintain a density of participants in line with local authority regulations and venue or other relevant guidance.
  • Personal Protective Equipment (PPE) - Participants will be not be required to wear a face mask. However non-vaccinated participants, as well as individuals who prefer to wear a face mask, are encouraged to do wear a face mask during the event.
  • First aid - participants will have access to a qualified first aider, and will be asked not to attend if they are feeling unwell, and teams will follow local health authority guidance on detecting and managing anyone who displays symptoms of COVID-19.
  • Screening - SupportWorld Live will follow relevant health authority guidance on screening participants.
  • Trace and contact - Should it be necessary, SupportWorld Live will work with local authorities to trace and contact participants at our events, subject to local privacy regulations.

We encourage all attendees and exhibitors to follow these CDC best practices for everyday preventive actions to help prevent the spread of illness:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay in your hotel or at home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Venue health protocols

Additionally, please note the following precautionary and preventive measures are being taken to ensure the event environment is as healthy and safe as possible. For a full list, please visit the Omni Resort at Championsgate website.

  • Increased frequency of sanitization with EPA-certified cleansers that are CDC-compliant.
  • Additional guest sanitization stations in public areas.
  • Increased cleaning of HVAC systems and replacement of air filters.
  • Signage and distance indicators will be used throughout the hotel in high-traffic areas to allow for and encourage proper social distancing.
  • Spaces will be modified to allow for limited touch and proper social distancing.
  • Cleaned and disinfected guest rooms will have an “Omni Safe & Clean” seal of approval sticker upon completion.

Contact Us

The HDI team is always here for you! Please don’t hesitate to reach out to us with any questions.

Informa AllSecure

SupportWorld Live will be organized in accordance with Informa’s AllSecure health and safety standard. As the world’s leading events’ organizer, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.

All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the fuller range of standards and guidelines described in the Informa AllSecure guidebook.