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Expanding Service Management Across the Organization

Recent research conducted by HDI and Samanage found that an increasing percentage of organizations either have or are planning to expand service management beyond IT. Expanding the principles, practices, and tools of service management across an organization takes time and effort (and therefore money). Why should organizations invest in this expansion?

This trend report will provide guidance to organizations that are already improving or are seeking to improve productivity, employee satisfaction, and efficiency by expanding service management principles, practices, and tools across business units.

Download the full report today to learn about the positive benefits this change could have on your organization.

Download Report

Learn more about all things service management by following our service management track at HDI 2019 Conference & Expo! Happening April 7-12, 2019 in Orlando, FL, HDI 2019 is the service and support industry's most comprehensive event. Register today!