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Conference Host

HDI Booth #415

Website: https://www.ThinkHDI.com

Platinum Sponsors

Avatier Booth #

Website: https://www.avatier.com/

BMC Software Booth #

Website: http://www.bmc.com/

BMC delivers software, services, and expertise to help more than 10,000 customers, including 92% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future.

Cherwell Software Booth #

Website: https://www.cherwell.com/

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: http://www.cherwell.com.

SolarWinds Booth #609

Website: https://www.solarwinds.com

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. This focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at www.solarwinds.com.

Gold Sponsors

Atlassian Booth #

Website: https://www.atlassian.com/

Scalable, flexible, collaborative. Atlassian’s IT solutions transform how IT teams work together and with the business to deliver faster. Learn more about our products at https://atlassian.com.

EasyVista Booth #

Website: https://www.easyvista.com/

EasyVista simplifies service management by making it easy for IT to deliver the intelligent automation and modern customer experiences needed to improve IT efficiency and increase staff productivity.

Espressive Booth #603

Website: https://www.espressive.com/

Espressive, the pioneer in artificial intelligence (AI) for employee self-service and a 2019 Gartner Cool Vendor, redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%. Espressive is backed by General Catalyst Partners and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit www.espressive.com for more information.

LogMeIn Booth #715

Website: https://www.logmeininc.com/

LogMeIn simplifies how people connect with each other and the world around them, unlocking the potential of the modern workforce. Our support solutions give companies new ways to reach and enable today's connected end user and manage their IT infrastructure. From AI-first digital engagement solutions enabling over 1 billion interactions to remote support tools powering over 250 million sessions every year, LogMeIn delivers industry leading software solutions which empowers IT professionals to support endpoints and employees.

ManageEngine Booth #709

Website: https://www.manageengine.com/

ManageEngine delivers real-time management tools for every aspect of IT. Worldwide, established and emerging enterprises—including more than 60% of the Fortune 500—rely on ManageEngine to ensure optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops, and more. 
ManageEngine is a division of Zoho Corporation. 

Halo ITSM Booth #614

Website: https://www.HaloITSM.com/

Halo Service Solutions is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud. 2019 welcomes the release of the brand new HaloITSM, HaloPSA & HaloServiceDesk solutions, which are now the benchmark for speed alongside Halo Service Solutions renowned versatility.

With built-in ITIL best practices, Halo Service Solutions is relied upon in over 40 countries to provide a platform, not only for IT teams, but for use across multiple departments. Organisations can scale their IT support with confidence, knowing that Halo Service Solutions has 20+ years of experience and is trusted by multiple FTSE 100 companies.

Noble Systems Booth #

Website: http://www.noblesys.com/

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Engagement, Gamification, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble’s premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes.

Perspectium Booth #518

Website: https://www.perspectium.com/

Perspectium delivers integration solutions for service management, providing the comprehensive real-time and batch integration capabilities required by IT departments and service providers. Only Perspectium provides integration of both process and data, enabling the automation of workflows spanning applications, databases, and business teams. Designed for the scale and complexity of large organizations, Perspectium solutions are delivered as an end-to-end managed cloud service, rather than as a cumbersome, resource-hungry development toolkit. Perspectium solutions have allowed some of the world’s largest organizations to master intricate integration challenges, so that IT can focus on moving the business forward.

ServiceNow Booth #714

Website: https://www.servicenow.com/

Unify digital strategy and portfolio planning, aligning resources with critical projects and development teams with business priorities. Deliver services with increased reliability and lower costs using virtual agents and machine learning. Automate workflows across the organization to create better experiences. Deliver the entire digital pipeline on the Now Platform.

SysAid Booth #

Website: https://www.sysaid.com/

Optimizing IT processes with proven IT service management (ITSM) solutions since 2002, SysAid’s always been passionate about making life easier for IT professionals, even as organizational needs become more complex. Offered in both cloud and on-premise versions, SysAid combines all the essential capabilities in one, feature-rich platform that is aligned with industry best practices. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks from a single view so they can deliver fast and comprehensive support. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

TeamViewer Booth #620

Website: https://www.teamviewer.us/

As a global connectivity powerhouse, TeamViewer empowers users to connect anything, anywhere, anytime. Its market-leading solutions offer secure remote access, support, control and collaboration capabilities for online endpoints of any kind. By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more than 1.8 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TOPdesk Booth #602

Website: http://www.topdesk.com/us/

Silver Sponsors

Axios Systems Booth #

Website: https://www.axiossystems.com/

Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve infrastructure operations but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and its large global client base.

Axios’ comprehensive, fit-for-purpose solution, assyst, is designed to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve business challenges across the organization.

assyst is accredited for all 16 PinkVERIFY™ ITIL® processes and Axios was the first vendor to achieve this within a single solution.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website, Twitter or YouTube channel.

BeyondTrust Booth #809

Website: https://www.beyondtrust.com/

BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing privilege-related breaches. Our extensible platform empowers organizations to easily scale privilege security as threats evolve across endpoint, server, cloud, DevOps, and network device environments. We are trusted by 20,000 customers. Learn more at www.beyondtrust.com.

CompTIA Booth #

Website: https://www.comptia.org/

Freshworks Booth #814

Website: https://www.freshworks.com/

Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.

Hornbill Booth #

Website: https://www.hornbill.com/

Hornbill provides cloud-based IT Service Management software that makes life in IT better. You can simplify, automate and optimize the flow of work. Increase productivity and improve service delivery with a service-centric approach to optimizing IT, delivering simplified, consumer-like service experiences that engage and inform.

Automate repetitive tasks that keep IT buried in the basement, and streamline the flow of work. Drive your Digital Transformation initiatives, empowering you to help other teams, like HR and Finance, optimize their flow of work, helping IT deliver business value like never before.

Delight your executive and reposition IT from a cost center to a value center. Use Hornbill and make life in IT better.

InvGate Booth #

Website: https://www.invgate.com/

Ivanti Booth #

Website: https://www.ivanti.com/

Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems.

Ivanti brings more than 30 years of experience in helping organizations build modern, user-centered IT organizations that maximize user productivity while reducing associated IT complexities, risks, and costs to the business.

Ivanti provides comprehensive solutions that address the following IT management disciplines: endpoint protection and security, unified endpoint management, IT asset management, IT service management, Identity management, and supply chain optimization.

Vivantio Booth #

Website: https://www.vivantio.com/

Vivantio offers leading, flexible IT service management software that meets the demands of any service team across an organization without being cost- or growth-restrictive. Our ITSM platform, based on core ITIL principles, is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries. By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting.

Exhibitors

Actionable Science Booth #

Website: https://www.actionable-science.com/

Advanced Software Products Group, Inc. Booth #

Website: http://aspg.com/

ReACT is an enterprise password reset and synchronization tool designed to support your entire network for distributed, IBM Z mainframe systems, site specific and home grown applications. Installation, implementation and custom scripting services are provided at no additional cost. Security features include multi-factor authentication, automatic/forced enrollment, audit trail reporting, account unlock, live dashboard monitoring, analytics and more. ReACT’s newest feature, a Point & Click Visual Text Editor, provides simplified re-branding of the self-service and help desk portals. OAR, the Offline Access Recovery component allows users to access their device without network, VPN or Internet connectivity. ReACT. So your help desk doesn’t have to.

AutomationEdge Booth #

Website: https://automationedge.com/

AutomationEdge is the leading Intelligent Hyperautomation Platform that goes beyond RPA.
AutomationEdge helps organizations automate, mundane, rule-based repetitive tasks, and enables employees to focus on smart & intelligent decisions.
With strong built-in capabilities of Artificial Intelligence, Natural Language Understanding (NLU), Machine Learning (ML), RPA, Data integration, and iPaaS, it can automate both IT and business operations.
AutomationEdge is the only automation product mentioned in both the Gartner - Magic Quadrant report for RPA and Market Guide report for IT Process Automation. AutomationEdge ranks high as one of the top 5 RPA players in the Gartner Peer Insights reviews.

For more information, visit our website at www.automationedge.com.

BOSS Solutions Booth #

Website: https://www.boss-solutions.com/

BOSS Solutions will showcase ITSM solutions named FrontRunners® in IT Help Desk Software three years in a row by Software Advice a Gartner Company, BOSSDesk (Cloud) and BOSS Support Central (On-Premise). Both incorporate the best User Interface and a Service Catalog that is customizable based on user needs.

Bright Pattern Booth #808

Website: https://www.brightpattern.com/

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via its advanced omnichannel quality management suite with embedded AI. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally.

DISYS Booth #

Website: https://managed-services.disys.com

D2M is an outcome-driven service and solutions partner serving CXOs of small and mid-sized organizations in various industries. For more than 25 years, we have delivered measurable results for our clients. Our team of experts tailor implementations to meet our clients’ IT department’s specific requirements. With our numerous strategic partnerships, D2M continues to push the boundaries of technology and objective-based innovation to advance our clients’ mission-critical Digital Transformation, Cognitive, and Infrastructure Support Services objectives in a complete end-to-end solution. At D2M, we are responsible for our clients’ goals. We apply best practices and automation across services and service delivery to improve overall efficiency and results through our managed services solutions. For more information about D2M, please visit LINK.

DriveSavers Data Recovery Booth #810

Website: http://www.drivesaversdatarecovery.com/

Lost Data? DriveSavers provides the fastest, most reliable and only certified secure Data Recovery and Digital Forensic Services worldwide. We are the only data recovery company in the industry that posts proof of our SOC 2 Type II Audit Reports, offering the highest level of data security available. DriveSavers is FERPA, HIPAA, and NIST compliant. We have the largest Certified ISO 5 cleanroom in the industry and "live" customer support 7 days a week. DriveSavers provides data recovery, eDiscovery and digital forensic services and is recommended and certified by all drive and major computer manufacturers. NAICS: 518210, 519190, 541519, 811212, 811219.

Everbridge Booth #

Website: https://www.everbridge.com/

Everbridge, Inc. is a global software company that
provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running. During critical events including IT outages, cyber-attacks, network outages, application slowdowns or any other IT service interruption or disruption, over 4,000 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans. The company’s platform sent over 2 billion messages in 2017 and offers the ability to reach over 500 million people in more than 200 countries and territories. For more information on Everbridge and its products, visit www.everbridge.com.

Gaspardesk Booth #

Website: http://www.gaspardesk.com/

Goverlan Reach Booth #806

Website: https://www.goverlan.com/

Goverlan is a leading provider of remote IT support software for system admins, support technicians and IT departments. Goverlan is ranked Top 3 as an Enterprise IT Management solution as per G2Crowd.

Goverlan Reach™ provides real-time and behind-the-scenes IT support, user management, software and patch deployment, endpoint monitoring, and streamlined IT process automation.

Goverlan MDM provides secure corporate and BYOD mobile device management features such as remote support, device monitoring, remote lock/wipe, application and security policy distribution, self-service portal and more.

Visit us at Booth 807 and discover how our users solve 80% of their support issues without end-user involvement. https://www.goverlan.com

Hitachi ID Systems Booth #803

Website: http://hitachi-id.com/

Hitachi ID Systems delivers access governance and identity administration solutions to large and mid-size organizations globally. Hitachi ID solutions are used for streamlining and securing the management of identities, security entitlements and credentials, for both business users and privileged accounts, on-premises and in the cloud.

The Hitachi ID Identity and Access Management Suite is the only fully integrated solution which includes Identity Manager, Group Management, Password Manager and Privileged Access Manager. The Hitachi ID Suite is well known in the marketplace for high scalability, fault tolerance, a pragmatic design and low total cost of ownership (TCO). It is designed to simplify and secure the management of elevated access privileges, user and group lifecycles from onboarding until termination, across most systems and applications.

Hitachi ID Mobile Access allows access to IAM services anytime, anywhere. The pre-configured reference-built Identity Express shortens implementation time and significantly reduces costs.

ICMI Booth #

Website: https://www.icmi.com/

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Intelligent Dispensing Solutions Booth #508

Website: http://www.intelligentdispensingsolutions.com/

Intelligent Dispensing Solutions is the world's largest manufacturer of integrated smart vending machines and supply lockers. From the highest quality equipment manufactured in the U.S.A. at our facility in Des Moines, Iowa to our proprietary back-end software integration, IDS has the most sophisticated solution and in-depth understanding of our customers' needs.

Kinetic Data Booth #517

Website: https://www.kineticdata.com/

LumenVox Booth #503

Website: http://www.lumenvox.com/

LumenVox transforms customer communication. Our flexible and cost-effective technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. Our solutions are easy to use, right out of the box. And our products adhere carefully to the widely accepted industry standards. This enables you to concentrate on delivering effortless, secure customer service —leaving the cutting-edge technology to us. We work every day to make sure we are not only easy to do business with, but that we also deliver outstanding support. And we do it all by putting you and your customers first.  

Axensia Software Booth #804

Website: https://axensia.com/

Born through 25 years experience of providing best practice expertise to an International audience. Axensia Software combines best of breed vendor partners with our own developed software to enhance and extend the reach of traditional Systems and Service Management.

We believe the solution must fit the need and success is not simply measured by the completion of the initial project, but by the ongoing productivity of the solution.

Our mission at Axensia Software is to provide the best solutions for our customers, your success is our success.

Ontrack Booth #

Website: https://www.ontrack.com/

Ontrack, the global leader providing data recovery services for small, medium and large businesses and consumers for over 35 years.

PrinterLogic Booth #515

Website: https://www.printerlogic.com/

We help IT professionals eliminate all print servers
and deliver a highly available serverless printing infrastructure. With our Centrally managed direct-IP
printing platform, you’ll empower end users with mobile printing, secure release printing, and other advanced features that legacy print management apps can't provide.

RealVNC Booth #

Website: https://www.realvnc.com/

RealVNC are the original developers of VNC® remote access technology.

Every day, millions of people around the world use RealVNC's VNC® Connect remote access software to improve the efficiency of their businesses, provide helpdesk support and connecting people and devices wherever they are.

Resolve Systems Booth #

Website: https://www.resolve.io/

ScreenMeet Booth #

Website: https://screenmeet.com/

For Contact Center and IT Help Desk professionals, ScreenMeet is SaaS for enterprise remote support. Born in the cloud, ScreenMeet integrates natively to your CRM/ITSM/CSM platform of record to provide seamless escalation from a Case, Incident or Ticket to a remote support session.

See, fix and resolve any computer, phone or web site issue in the context of your existing CRM/ITSM workflow and record all of that data automatically back to the Case or Incident.

Leverages Oauth/SSO and data security models for enhanced security.

Serviceaide Booth #

Website: https://serviceaide.com/

Serviceaide is the intelligent IT Service Management company that stands out from the crowd with the innovative and practical application of AI. With continued evolution in ITSM Serviceaide helps a growing portfolio of global clients solve chronic problems and better deploy talent and resources. By implementing Serviceaide’s cost-effective and easy to administer ITSM platform, complete with an advanced new virtual agent, Luma, reassignments, mean time to resolution, and ticket costs may be reduced by more than 30%. For more information, visit www.serviceaide.com.

SMART Service Desk Booth #

Website: https://www.smartservicedesk.com/

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

SOTI Inc. Booth #

Website: http://www.soti.net

Splashtop Booth #902

Website: https://www.splashtop.com/

Based in Silicon Valley, Splashtop Inc. delivers best value and best-in-class remote computer access and collaboration solutions. Splashtop remote desktop services enable people to access their apps and data from any device, anywhere. Splashtop remote support services enable IT and MSPs to support computers, mobile, industrial equipment, and Internet of things (IoT). Splashtop on-demand support solutions enable support and help desk teams to remotely access computers as well as iOS and Android devices to provide support. Splashtop collaboration services, including Mirroring360 and Classroom, enable effective screen sharing, one-to-many, across devices. More than 20 million users enjoy Splashtop products. Learn more at https://www.splashtop.com.

TeamDynamix Booth #615

Website: https://www.teamdynamix.com/

TeamDynamix (TDX) offers a cloud-based solution for IT Service Management (ITSM) and Project Portfolio Management (PPM) - together on a single platform.

Organizations seeking to reduce resource constraints and improve IT Maturity will benefit from a highly configurable, easy to use solution. Offer your users a branded portal (with WCAG 2.0/508 compliance) - automate service request workflow and allow them to search a highly indexed knowledge base. Expand the solution across the enterprise from IT to facilities, marketing, HR and more without additional services - easily spin up a new departmental application with integrated project management.

TDX is built for Education, Government and Healthcare where resource constraints and rapid deployment of new technology tend to be the top challenges.

Stop by to learn how we can help you!

The Art of Service Booth #

Website: https://artofservice.com.au/

Tools4ever Booth #904

Website: https://www.tools4ever.com/

With over 20 years as a global market leader, Tools4ever delivers a robust suite of affordable, quickly implemented Identity Governance and Administration (IGA) solutions - User Provisioning, Password Management, Single Sign-On (SSO), Self‐Service, Workflow Management and more – connecting 5 million verified users to resources and ensuring IT concentrates on productive work, boosting enterprise efficiency regardless of size or industry.

Upland Software - RightAnswers Booth #

Website: https://uplandsoftware.com/rightanswers/

Upland Software (NASDAQ: UPLD) is a leader in cloud-based enterprise work management software. Upland provides enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. All of Upland’s solutions are backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. Upland’s enterprise knowledge management (EKM) solution, RightAnswers, is a top provider of enterprise knowledge management and self-service that improves IT support, customer service, and enterprise-wide collaboration and integrates with any ITSM or CRM system. RightAnswers is the first software application to be KCS® v6 Verified by the KCS Academy. To learn more about promoting knowledge-sharing across your organization, visit https://uplandsoftware.com/rightanswers/.

Zendesk Booth #

Website: https://www.zendesk.com/

Zendesk is a CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates 17 offices worldwide. Learn more at www.zendesk.com.