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With 40+ solution providers, the SupportWorld Live Expo is a marketplace to source the latest tech support and service management products, services, frameworks, and technologies.
Halo ITSM Booth #305
Website: https://haloitsm.com/
HaloITSM is a flexible, all-inclusive ESM solution. HaloITSM gives you the power to manage all aspects of operational processes with powerful ITIL aligned out-of-the-box functionality. You can streamline and report on specific processes. tailored to your exact requirements whilst completely aligning operational activity to the business needs in an all-inclusive, unlimited Service Desk solution.
Freshworks Inc. Booth #411
Website: https://www.freshworks.com/
ManageEngine Booth #205
Website: https://www.zoho.com/
ManageEngine crafts the industry's broadest suite of IT management solutions, covering security, networks, servers, applications, service desk, Active Directory, and endpoints. Whether you are responsible for tactical, day-to-day IT management tasks or for strategic, long-term IT management planning, you can take control of your IT with ManageEngine.
SolarWinds Booth #311
Website: https://www.solarwinds.com
SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage IT service and operations professionals, DevOps and SecOps professionals, and Database Administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK® community, allow us to address customers’ needs now, and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.© 2024 SolarWinds Worldwide, LLC. All rights reserved.
TeamDynamix Booth #105
Website: https://www.teamdynamix.com/
BeyondTrust Booth #317
Website: https://www.beyondtrust.com/
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We offer the only platform with both intelligent identity threat detection and a privilege control plane that delivers zero-trust based least privilege to shrink your attack surface and eliminate security blind spots.BeyondTrust protects identities, access, and endpoints across your organization, while creating a superior customer experience and operational efficiencies. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners. Learn more at www.beyondtrust.com.
Espressive Booth #316
Website: https://www.espressive.com/
Espressive delivers enterprise-ready digital workplace assistance that reduces costs while boosting employee experience, productivity, and satisfaction from day one. Espressive Barista, our virtual support agent (VSA) for the enterprise, combines the perfect blend of digital experience, intelligence, and automation to deliver employee self-help that exceeds human capability to elevate the experience of getting help at work. Barista takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.
InvGate Booth #513
Website: https://invgate.com/
Lakeside Software, LLC Booth #509
Website: https://www.lakesidesoftware.com
SymphonyAI Booth #310
Website: https://www.symphonysummit.com/
SymphonyAI is a market-leading AI-powered IT and Enterprise Workflow platform that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), Asset Management, Enterprise Copilot, and Service Automation into a single, easy-to-use suite. Available as SaaS over the cloud or on-premises, it offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests using service automation, achieve a 50% faster resolution using its AI-powered service desk intelligence, and save 30% on hardware and software costs using enterprise IT asset management solution. https://www.symphonyai.com/itsm/
AnyDesk Software Booth #426
Website: https://anydesk.com/
With remote support as one of AnyDesk’s specialties, our powerful remote assistance software allows you to provide exceptional customer service and fast problem-solving from any location. Boasting security features such as SSO, Identity & Access Management, and multi-factor authentication AnyDesk is the perfect addition to your team. Join the more than 180,000 customers today experiencing virtually latency-free collaboration and access. AnyDesk was founded in Germany in 2014. Its unique remote access software has been downloaded by more than 800 million times by users worldwide. The software is based on the company’s unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration whether you’re down the hall or on the other side of the world. AnyDesk is one of the 50 fastest-growing businesses in Germany and its technology is trusted by millions of people in 190 countries, including world-renowned Fortune 500 brands."
Lansweeper Booth #216
Website: https://www.lansweeper.com/
Lansweeper is an IT Asset Management platform provider helping businesses better understand, manage and protect their IT devices and network. Lansweeper helps customers minimize risks and optimize their IT assets by providing actionable insight into their technology assets at all times, offering trustworthy, valuable, and accurate insights about the state of users, devices, and software
Moveworks Booth #226
Website: https://www.moveworks.com/
SOTI Inc. Booth #210
Website: https://www.soti.net
Splashtop Booth #211
Website: https://www.splashtop.com/
Splashtop Inc.'s all-in-one remote access and support solution allows IT to consolidate multiple tools by getting a single platform to provide remote access to end users, manage and monitor endpoints, and provide helpdesk / service desk support. IT can leverage service desk capabilities to enhance technician management and efficiency to provide an improved support experience. They can also integrate remote support with traditional ITSM platforms to streamline workflows and reduce end-user downtime.
4me, Inc. Booth #119
Website: https://www.4me.com
4me® is a complete service management platform which combines service-centric, multi-tenant ITSM with ESM and SIAM capabilities, empowering all internal departments and external service providers to work seamlessly together to optimize service delivery. 4me is scalable, highly automated, future-proof, and fully transparent, enabling all stakeholders to operate with maximum efficiency.
Atomicwork Booth #528
Website: https://www.atomicwork.com
Atomicwork is a modern service management solution that radically changes how IT organizations support their end users.Our core philosophy is to bring support to where users already are. They use tools like Microsoft Teams and Slack to communicate with their colleagues. Asking them to navigate through portals or send email to contact support teams like IT, HR, etc. is broken. We bring support, answers, and the ability to trigger cross-platform workflows to Teams and Slack.
ControlUp, Inc. Booth #321
Website: http://www.controlup.com
DriveSavers Data Recovery Booth #123
Website: http://www.drivesaversdatarecovery.com/
EasyVista Booth #416
Website: https://www.easyvista.com/
HDI Local Chapters (HDC Inc.) Booth #121
Website: https://www.hdilocalchapters.org
Ivanti, Inc. Booth #420
Website: https://www.ivanti.com/
Ivanti elevates and secures Everywhere Work so people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a range of devices over multiple networks to stay productive, wherever and however they work. Ivanti is the only technology company that finds, manages and protects all IT assets and endpoints in an organization. Over 40,000 customers, 88 of the Fortune 100, have chosen Ivanti to help deliver excellent digital employee experiences and improve IT and security team productivity and efficiency. To learn more, visit www.ivanti.com.
LINQ Booth #418
Website: https://www.linqservices.com
At LINQ, our mission is to make a complicated industry uncomplicated through high-quality, people-driven service. From internal operations to 1:1 customer support, we approach every interaction as an opportunity to make life easier and your workday more efficient.We know that you have better things to do than spend time going back and forth with your carriers. And after more than 15 years spent working both in and alongside some of the world’s top mobile companies, our experts have streamlined managed mobile services.We manage everything connected to enterprise mobile so you and your employees can focus on business.Guaranteed savings, fewer headaches, and world-class service — that’s LINQ.
Nimble Evolution Booth #322
Website: https://www.nimbleevolution.com
Oomnitza Inc. Booth #217
Website: https://www.oomnitza.com/
Oomnitza provides an Enterprise Technology Management (ETM) solution that empowers enterprise IT organizations to scale by orchestrating and automating processes across siloed technologies. Our SaaS platform integrates with your existing IT, security and business systems to aggregate multi-source data into an accurate and actionable technology inventory for better data hygiene, compliance and audit readiness. We enable organizations to confidently automate their IT workflows using pre-packaged applications and low-code/no-code workflows thereby reducing manual tasks, service tickets, security risks and redundant technology spend. For more information, visit oomnitza.com.
Patch My PC Booth #221
Website: https://www.patchmypc.com
PrinterLogic by Vasion Booth #117
Website: https://www.printerlogic.com/
PrinterLogic helps IT professionals eliminate all print servers and cuts print related help desk tickets by 95% - which Gartner estimates make up 40% of all help desk calls. With our centrally-managed direct IP printing platform you will empower end users with our robust self-service portal, mobile printing, secure release printing, scan-to functionality, and many other advanced features legacy print management applications can’t provide. Vasion builds on the company’s best-in-class enterprise serverless print management technology with an intuitive cloud-based digital transformation platform. With Vasion’s SaaS platform, organizations can build custom eforms, intelligently capture data from physical documents, automate workflows and leverage e-signatures with the robust security of end-to-end encryption and control of enterprise content management.
PST Migrator Booth #116
Website: http://www.laesoftware.com/
PST Migrator is the flagship product from LAE Software, where our mission is to simplify IT and reduce technical debt through automation. PST Migrator automatically finds, migrates, and removes Outlook PST files simply with zero infrastructure. It's in our name: Least Administrative Effort, meaning that where there may be many ways to solve a problem, the one that requires the least administrative effort is the best - that's LAE Software.
Quest Software Booth #223
Website: https://www.quest.com/
KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your data from a range of cyberthreats.
Rezolve.ai Booth #320
Website: https://www.rezolve.ai/
SDI Presence Booth #323
Website: https://www.sdipresence.com
SimpleITSM Booth #422
Website: https://www.simpleitsm.com
Xyicon Booth #222
Website: https://www.xyicon.com